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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 311 reviews

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  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 311 reviews
  • Rated 5 out of 5 stars

    Easy self guided program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy simply cheap wat to do your taxes at home! Why pay for someone else when you can buy this and do your own all in less then an hour?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and do your own tax return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and file your tax return I have been using this version for many years and do tax returns for myself and my two sisters.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    For Years

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for years, and I am comfortable with it. Every once in a while, I have a unique situation and have to dig more than I would expect.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for your positive feedback! We appreciate your business and look forward to serving you again next tax season! HRBlock

  • Rated 4 out of 5 stars

    Deluxe + state review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easier to use then TurboTax or TaxAct. But the interface does need to be better when the target customer is a blend where the married couple live both live in a state without an income tax but [1] has income from a state that does have income taxed.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hey there. Thank you for letting us know that you found our software user-friendly! We understand that there may be areas where we need to improve, and we appreciate hearing how we can meet your expectations in the future. We hope to serve you again next tax season! HRBlock

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Taxes made easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Tax program always makes filing my taxes easy.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback! HRBlock

  • Rated 1 out of 5 stars

    Don't do it - seems like a scam

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the H&R Block Tax Software Digital-edition yesterday but have been completely unable to get the needed installation/activation email from Best Buy. I've tried many times to resend the email, but I've received nothing from Best Buy. My email (comcast) is working fine and there's nothing in the spam folder. Over the past few years, I've purchased lots of items from Best Buy using my exact same email/credit card/address/phone and it has worked every time, but I was checking out as a Guest. For the tax software, it required creating an account and that doesn't seem to work. I tried online chat a few times, but eventually gave up. It really upsets me to be stuck on a screen saying "Chat with Best Buy ... Waiting for an agent. You're next in line. We'll be with you shortly" for over an hour. I've gone ahead and purchased the tax software elsewhere. I'm sure I'm out the ~$30 for the unusable best buy software. Never again.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for letting us know, Bob. H&R Block values your business and would love to resolve your concerns. Please call our Software Support team at 1-888-482-9288 or email us at [email protected]. We're confident that we can fix this for you! HRBlock

  • Rated 1 out of 5 stars

    State is NOT included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware that the +State does not include a "e-file fee". This is a fee collected by H&R Block for efiling your state return. They even try to make it sound like a state requirement. They DO NOT INCLUDE THE STATE efile with the Deluxe +State package. H&R Block the "Transparency" company hides the 50% upcharge until the very very end of the process. I paid but will never again. After a decade of using their online service I'm done over this $20. Seriously I'll use anyone else, not because this software is bad, but because the company feels like a scam artist. Also, a couple years back they completely botched the state return... so I'll give reliability a 4/5 and transparency 0/5.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for letting us know. H&R Block values your business and would love to resolve your concerns. Please call our Software Support team at 1-888-482-9288 or email us at [email protected]. We're confident that we can fix this for you! HRBlock

  • Rated 2 out of 5 stars

    Just get the basic version

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the deluxe edition because supposedly state was supposed to be included with no fee and I still got charged to file for state. At that point I would have gotten just the basic version. I filled on a MacBook Pro m2.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hello Alexander! We appreciate your feedback. H&R Block Tax Software Deluxe + State 2024 does come with our state program tax interview included. Please note, the e-file fee is charged separately. We apologize for not meeting your expectations. If you have any questions, feel free to reach out to us at [email protected]. HRBlock

  • Rated 1 out of 5 stars

    Wrong product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the H&R Delux with State but the key you sent only gave me the Fed Basic. H&R support states that other customer have had a similiar experience with purchases thru you.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hello Dwain, thank you for reaching out for assistance! I apologize that your experience purchasing our product hasn't gone smoothly. Please allow us the opportunity to resolve your concerns. I'm confident we can get that download working for you! Our Software Support can be reached at 1-888-482-9288. Please give us a call! HRBlock

  • Pros mentioned:
    Accuracy, Ease of use

    Rated 5 out of 5 stars

    A must have product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I have been using H&R Block for at least 20 years. It is accurate, easy to use and relatively in expensive. I will will be purchasing for the next 20 years.

    I would recommend this to a friend
  • Pros mentioned:
    Data import, Ease of use

    Rated 5 out of 5 stars

    Great bang for the buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used H & R Block tax software for Federal and State for over 15 years. It is easy and straight forward. It automatically loads my info from previous year taxes. The digital download was easy and I was up and running in no time. Best Buy had a very competitive price and that made the purchase even more appealing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tax software deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the H&R Block Deluxe plus State software this year. I got a good deal as it was on sale at Best Buy. The purchase and download process was very smooth and I was able to install the software without any issues. I filed my taxes easily on time. I'll buy this software from Best Buy again!

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hello! We appreciate you sharing your experience. It's great to hear that using our software was a smooth process. Thank you for choosing H&R Block! HRBlock

  • Pros mentioned:
    Data import, Overall performance

    Rated 5 out of 5 stars

    Great product, I use this every year!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, use every year, did 3 returns with just this one purchase this year. Love that transfers your info from the year before to speed up the whole process. It walks you through questions and errors. Then tracks your progress. Highly recommend each year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    1st Time H&R Block Tax Software User

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 1st time I have used the H&R Block Tax Software. I was hesitant to use, but had difficulty getting TurboTax that I have used for years. I was pleasantly surprised. It was an easy experience. It worked so smoothly. I plan on using next year. It is a winner!!

    I would recommend this to a friend
  • Pros mentioned:
    Data import, Ease of use

    Rated 5 out of 5 stars

    Solid and Dependable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used H&R SW for years and it always makes preparing tax returns much easier. Data imports worked well and data entry is straightforward. Plan to keep using it for my go-to tax SW. Most cost effective solution for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Guidance

    Rated 4 out of 5 stars

    H&R Block Deluxe and State

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone who tackles doing their own taxes. Easy to understand. The program literally walks you thru everything. It was a good buy and i happen to catch it on sale.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hello Rochelle! Thank you for providing feedback. We're happy to hear that you found our software easy to understand! We appreciate your business and look forward to serving you again next tax season! HRBlock

  • Pros mentioned:
    Data import, Ease of use

    Rated 5 out of 5 stars

    Great tax software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This easy-to-use software can help me prepare my federal and state taxes. I worked in two different states, and I was able to purchase an additional state and quickly transfer all my data. It is a great product; I'll rebuy it.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season! HRBlock

  • Pros mentioned:
    Data import

    Rated 5 out of 5 stars

    Block makes it simple, and price is right.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Block user for 5 years and it keeps getting better and better, adding more automatic data import and scanning. This year I was able to get done in one evening and submit state and federal returns - excellent! Only area that needs improvement is in state help - a lot of the time there isn't help on state topics and it just refers you to read a state supplied instruction, which doesn't include the context and example help needed (state is Maryland). Price is right (deluxe state and federal edition). Do appreciate the audit support is available if that happens!

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you so much for sharing your thoughts with us! We truly appreciate your feedback about our state program, and we want to express our gratitude for the time you took to share your experience with our community. It brings us so much joy to hear that you've been a loyal H&R Block client for 5 wonderful years, and we're thrilled that your experience keeps getting better! HRBlock

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Trusted Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this product for many years. Never been flagged by the IRS. Easy and quick. Affordable price.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hi Lydia! We appreciate your ongoing loyalty to H&R Block. Thank you for sharing with the Best Buy community that you find our software easy, quick, and affordable. HRBlock

  • Pros mentioned:
    Data import

    Rated 5 out of 5 stars

    First year using H&R Block tax software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turbo tax would not load after years of using it. Switched to H&R Block and it loaded perfectly, easy transfer from last year's TurboTax . Very satisfied with H& R Block tax software

    I would recommend this to a friend
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