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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 77 reviews

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88%
would recommend
to a friend

Customers are saying

Customers value the ease of use and affordability of H&R Block Tax Software Premium 2020. Many users found the software to be very user-friendly and intuitive. The price point was also frequently praised as competitive and a good value. Overall, positive feedback centered on the software's user experience and cost-effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-77 of 77 reviews
  • Rated 4 out of 5 stars

    H & R. Block Tax

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good tax app, but wish it was easier to locate specific info.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    H&R Block

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was going to have a hard time downloading but it wasn't complicated at all. I will continue to use H&R Block I. The future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tax software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software worked flawlessly, as expected. Service at the store was great, also expected based on prior visits to this location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tax software

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used HR block software for many years. Best Buy has great prices every year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HR Block get it done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a happy HR Block user for many years. I have no reason to explore the unknown.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My go to tax prep solution!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my go-to tax prep software solution every year. I highly recommended it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop we purchased was perfect and our shopping experience was great.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! HRBlock

  • Rated 2 out of 5 stars

    No more H&R Block tax software on disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I desired the same H&R Block software with disk; as marketed. I had to return each item, so multiple trips to and from the store because the packaged product was not the version I purchased/wanted. Then I received the digital version instead of the physical disk version... Then the packaged product was opened without a disk. Another instance, I was "mistakenly" given the download version. I eventually returned the items. I subsequently learned that I would be unable to obtain the software on disk because H&R Block no longer offers their tax software on disk.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! We continue to consider feedback and work to improve customer experiences. We have been excited to offer the same great software program while reducing waste by removing the CD. HRBlock

  • Cons mentioned:
    Support

    Rated 1 out of 5 stars

    H&R Block software =garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. Save yourself time, money, and the frustration of using this software to do your taxes. Support is non-existent and phone support will keep you on the line waiting for 40 minutes before disconnecting you. The help found in the program itself is also worthless. All in all a very frustrating experience and now I find that I need to start all over again with another program. They deserve 0 stars but at least 1 star is required to submit.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We are sorry to hear you are having issues with the software. Please reach out to our customer service team - available at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday for assistance. Thank you. HRBlock

  • Rated 5 out of 5 stars

    tax

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great way to file tax especially for those self employed.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! HRBlock

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    use it every year, it does a great job for us!!!!!

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! HRBlock

  • Rated 3 out of 5 stars

    Reliable program

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish this came with the CD. It’s just a box with a code. It’s still a good program that doesn’t change throughout the years.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block. You are correct, we no longer offers tax software on disc. Our product can just as easily be downloaded and installed on your device. You do have a choice between buying an electronic version where you will be emailed a link and activation code, or you can purchase the physical boxed version that contains a printed URL and activation code inside. HRBlock

  • Rated 1 out of 5 stars

    H&R block program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program did not work, brought it back to the store, because I had to purchase a new program thru the web site. The manager accuse me of being dishonest. I had to open the box to download the program, how would I know if it would work or not if I did not open. I was treated badly. Will think twice, before making any future purchases.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tax Cut awful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not download on Safari, had to wait hours to get help. Will go to TurboTax, horrible experience.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We are sorry to hear you are having issues with the software. Please reach out to our customer service team - available at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday for assistance. Thank you. HRBlock

  • Rated 1 out of 5 stars

    Warning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. The digital code was for the basic when I paid for the digital software. Had to return

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We are sorry to hear you are having issues with the software. Please reach out to our customer service team - available at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday for assistance. Thank you. HRBlock

  • Rated 1 out of 5 stars

    do not buy in store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never got an email with the activation or download code, best buy and H&R block refuse to help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Download-only - a deal-breaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was going to buy but the download-only option is a deal-breaker. On top of that on their own web-site, they charge something like an additional $5.99 for Extended Download service where you can download multiple times - if you need to. Not sure if that is included here. If they do not support CD they need to give other options like a flash drive, etc. Guess this year I will have to switch to a new provider

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      You are correct, H&R Block no longer offers tax software on disc. Our product can just as easily be downloaded and installed on your device - or multiple devices. You do have a choice between buying an electronic version where you will be emailed a link and activation code, or you can purchase the physical boxed version that contains a printed URL with download instructions and activation code inside. You can install the software on multiple devices for no extra charge. HRBlock

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