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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 60 reviews

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87%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and the tax preparation capabilities of H&R Block Tax Software Premium & Business 2020. Many also appreciate the software's price point. However, some users have expressed concerns regarding the software's quality and reported encountering issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 60 reviews
  • Rated 4 out of 5 stars

    Mew HP One In All

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my laptop failed I purchased a One In All HP computer. Everything went good except some of my files weren't transfered over to the new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this software for years. Great price and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tax

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Us it every year without fail, find it easier than turbotax

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Joyceprep

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USER FRIENDLY WOULD RECOMMEND TO FRIENDS. Price effective

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    H & R Block Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software is easy to install. Program is easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HR Block

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a pretty good product. I have been using HR Block software for a few years. It usually works as well as can be expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    broke

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable and does what you want and need it to do.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    no disk this year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Block software program forever and have a shelf of disks from past years. Never again. For 2020 tax year, there is no physical product - no disk in the package - just the code on the box to download the software from the H&R Block site. If I had wanted to 'download' the file I would not have ordered the 'physical product'. The 2020 business tax software does not recognize the 2019 Block tax files and you cannot use last years' file if the computer does not have the 2019 tax program installed. I installed the 2020 program on a new computer, tried to load the business return from last year and the 2020 program would not recognize the 2019 file. I then tried to load the 2019 tax program on the new computer from the disk last year - but the program would not load on the new computer. Wasted hours trying to get this to work. do not want to manually enter all the business information again. The other tax programs all say they can import last year's returns from the H&R Block program. If you need the business tax program do not use this one this year. Time to try one of the other tax programs.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Okay so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. The loading instructions did not match the actual sequence, but it did load okay with no issues.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! HRBlock

  • Rated 5 out of 5 stars

    Great product but occasionally has an issue

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    H&R Block Software is a great program to use for taxes. Unfortunately, I had to call H&R Block directly to load the software as there were issues with the download from other suppliers selling the H&R Block software. I still buy every year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this software for years and have had no issues. It includes several free federal e-file returns but no free state e-file returns. Would be nice to include one out of the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Blockchainer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This year they nailed it. No problems with e-file or customer service. 2 thumbs up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hr business version

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    li have been able to follow the interviews and change forms for a rental property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HR TAX

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to navigate and comes with tax help support.

    I would recommend this to a friend
  • Cons mentioned:
    Software quality

    Rated 1 out of 5 stars

    HR BLOCK HOME & BUSINESS TAX SOFTWARE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is very bad. Many errors after installing. No customer service help from the HR BLOCK. Please don’t buy this software and save your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Physical (Download Code Only)"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are expecting a disk, It's not happening. Physical means you get the code in a box. Really. That's what I was told. My bad - This was pointed out to me - The spec reads - "Physical (Download Code Only)". That means you get the code in a box - Cool. Save yourself the trouble of a drive to Best Buy and just download the code.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product not working h&r blocks lie about this product I bout premium bussnis and I got delox and if I want premium I have to pay more

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We are sorry to hear you are having issues with the software. Please reach out to our customer service team - available at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday for assistance. Thank you. HRBlock

  • Rated 1 out of 5 stars

    Not user-friendly at all. Don’t waste your money j

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute worst tax software I have ever used. Not user-friendly at all. Don’t waste your money just by the TurboTax!

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We are sorry to hear you are having issues with the software. Please reach out to our customer service team - available at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday for assistance. Thank you. HRBlock

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a consulting firm and fairly complicated tax situation. I have been using this software for a few years after my CPA retired and I could not find another option. I have been very happy with the product. It walks you through a structured interview and allows you to ask questions if you get stuck. Highly recommend it.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! HRBlock

  • Cons mentioned:
    Software quality

    Rated 1 out of 5 stars

    "Physical" doesn't mean a CD-Rom

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not actual product, but when I ordered the "physical" software I was expecting a CD rom. If I had know it was digital software in a box I wouldn't have ordered it for in-store pickup. I would have just got the email version.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Correct. We have discontinued the use of CDs to improve efficiency. Thank you for choosing H&R Block. HRBlock

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