Customer Ratings & Reviews

The remote works well, and the recognition was great by showing me how to use it. The only negative comment I have about it is I doesn't completely eliminate the need for several of my other remotes. I may be doing something wrong, I'm not sure, but I find that in order to access my smart TV and the apps on it, or my DVD, I still need to use the DVD remote. Otherwise it is great in replacing my other four remotes. As I said, I may be doing something wrong, so if I can't figure it out soon, I will reach out to the Geek Squad for further assistance.

This is the second time the geek squad has come to my home the first time they let me know that it was my amp that was having issues and that I needed to send it in for repair, the same gentleman came back and put everything back together installed re-wired organized was the cleanest most polite and professional person I’ve ever had work in my home here in Charleston in the last 20 years Bravo congratulations don’t let this guy get awayFrom you and maybe even give him a raise :-)

Simon Baldwin did a fantastic job for me. He fine-tuned my new 55" TV and audio setup, adjusted how my TiVo and Blue-ray were connected to my new receiver, and programmed my Harmony to control my entire video/audio systems. My TV stand is solid wood with equipment behind closed doors. It is so nice to be able to operate everything without having to open the doors. Simon ran into some problems getting my TiVo synched-up with my Harmony, but he kept at it until the results were flawless. This experience has been terrific, and how to operate, maintain, and enhance my new systems was explained to me completely.

We called up the Geek Squad to reprogram our Harmony Remote control since we purchased a new TV and we were having some issues. He came on time as matter fact we recognized the tech from previous visits. He did a great job of fixing it the way we wanted and even went as far as letting the ISP cable remote work along side the Harmony. That is why i call the Geek squad up, professional courteous and extremely knowledgeable in what they do.

The agents that programed our Logitech Harmony 665 were well prepared experts. They actually completed the task in 12 minutes!

Harmony was reset and he showed me how to use for all devices.

Easy and quick setup by the geeks. The harmony remote runs our Samsung plasma, Pioneer Elite receiver and Blu-ray and our Direct TV. Great remote and set-up for the money!!!

the remote was setup to access both DirecTV and the smart TV functions. works great, easy to use. everything was explained and checked before leaving

When we purchased the Sony Receiver, we thought we could install it ourselves. However, there was no way that we would be able to re-program our fancy remote control that works with all of our equipment. The installer not only hooked up the receiver and adjusted the levels properly for the best sound, he also re-programmed our remote to work with our existing equipment, the new receiver, but he also added the Roku so that we no longer had to use yet another remote control. It was definitely worth the installation charge to improve our products and avoid hours of frustration.

Great experience. I bought the universal remote from another vendor, but the Geek Squad provided the necessary programming. Easy to schedule and quick process. The technician was fantastic. Very congenial and knowledgeable.

They arrived on time wearing masks and were able to install our recently purchased roku onto our universal remote purchased at best buy 4 years ago. They only lost a star because they had to call central office to ask them how to install the roku on this device.I felt they should have that knowledge already so it took longer than I anticipated which was tough during Covid. Geek Squad were friendly, and helpful! Roku works great on the universal remote.

Josh was extremely helpful and knowledgeable in regards to my universal remote control. He reprogramed a few things and we practiced my using it and getting familiar with the buttons. I had my tv installed over a year ago and the remote was a lot for me to grasp at one time. I should have called the Geek Squad months earlier to refresh my memory on what the original tech had told me. All is great now!!

When I was replacing my universal remote, I consulted with an independent home theater geek who had originally set up my system. He recommended a universal remote which cost over $400 and really did much more than I needed. I purchased a Logitech in the store at the recommendation of the sales person. It cost around $60. It was programmed in the home by the Geek Squad and does everything I need. I'm pleased for a lot less money.

When I made the appoint tment, it was on line. I tried to explain that I did not have a Harmony remote. After several conversations, I was advised to buy a different remote which I did. They came to set it up and left without a demostration about how the remote worked. The remote was very exoensive but it did not control our set up. Frankly I was dissapointed because Best Buy has always delivered for us in the past.

This is a very smart and easy to use remote control that enables the turning on and off of my Samsung Smart TV, Samsung Sound Bar and Sub Woofer and Comcast HD box.

replaced my outdated remote with a new harmony remote. runs all my components. love it

The Best Buy technician, Carlo (i believe) arrived, was very polite & professional, quickly programmed the remote, added some additional features we previously didn't have, & corrected an issue from a previous installation that might have been partially caused by ourselves. He was very efficient & knowledgeable & we cant express how very satisfied we were with his service.

Discovered that Harmony has stopped supporting remotes. They did try to program for new TV but could not get all the functionality. They did have a work around that worked very well.

If you know nothing of home theaters, these are the guys you want! So very professional, personable and knowledgeable!

Installed and educated users... Probably harder than the install