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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but worth it. I love my new oven. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT service professionals explained every question you have and let everything clean when they finish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Easy Button - Total Tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this service to remove my old dishwasher, microwave, and stove and to relocate the existing refrigerator. Easy button! The crew was courteous, wore masks and work gloves for safety, and were very efficient. If you are planning to get multiple “big order items” like appliances or electronics delivered and installed, it is worth purchasing the Total Tech Support package. It gives you a discount on the delivery/install/removal and includes internet security for all of your devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away went well, no issues. Hopefully this will be given to someone who needs it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was amazing and went without issues. The installation was amazing

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Quick and safe

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took away my old appliances with ease and without any damages to my house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went smoothly. They hauled away an old refrigerator and replaced it with a new one. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Built-in double oven installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional, clear communication, and did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great haul away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away the stove without damaging anything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came prepared to haul away the old refrigerator. They were pleasant and professional, had no problem with the task at hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys removed our old tv and they were very fast and removed it quickly!!! Amazing service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was handled professionally. The old freezer was taken out of the house and put on their truck,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good service

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    although i have to pay for haul away,they worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take that old energy hog tv -trash it responsibly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got rid of my old energy hog plasma tv responsibly. Let them haul it off, they have the connections to recyclers performing to industry standards.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Heavy Old TV - Gone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy process, guys were quick and efficient. They hauled away a heavy 90s TV. They’re heavy! Best spent $25 Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the money for removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took our old dishwasher when our new one was delivered and installed. Easy process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the old refrigerator away in a timely manner without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Delivery staff

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery people at Best Buy were very professional and had no problems hauling away my old Washer when they delivered the new one. I will always recommend Best Buy to others if they are in need of appliances or other items that Best Buy offers.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Geek Squad delivers again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team installed my new stove and took the old one away. They removed the old stove without scratching or any dings in the floors or on the walls. Good Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and disposal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and removal flawless! Crew on time! Courteous!

    I would recommend this to a friend