Customer Ratings & Reviews

I thought the bike would come assembled. There was no place in the online process to ask that it be assembled.

I dont like writing reviews. I am only doing this because BestBuy is asking for one. Hard to put together

Very nice e-bike. I love the pedal assist and it’s comfortable to ride.

This is the most fun and action pack W-bike to have just wish the bike was faster. A fast torque on the bike all it need. Thank you

After 3 months of use This is more logical than a e-scooter for longer distances because once you run out of battery you can keep on pedaling ! I also have room for optional storage, as far as performance the shocks on this thing are so smooth plus I can ride on the rain!

This is my family's first experience with ebikes. We a super happy with our choice to purchase a Heybike. Handles well. Easy to set up. Battery life is amazing. My family I ride together often. Great family adventure.

Nice bike good quality and easy to assemble and charge fast

Bought this bike for my son, but it was too big for him. Called Best Buy and they said I can bring it in and return it. When I went into the store to return it the manager told me there are no refunds on e-bikes! Now I’m stuck with this bike my son can’t ride. I wish Best Buy did a better job of warning customers about this policy before purchasing. Hopefully this helps someone from making the same mistake I did.

The bike arrived at my apartment in good condition. I didn't receive the version I saw in the physical store, so I'm a little dissatisfied about that.

This bike is everything and more at a reasonable price! I love the way you can “customize” your ride limits with the app and the app also assists it preventing theft. I looked at bikes that were triple the price and didn’t have nearly as much to offer as this one.

Great ride to travel around town, battery life is good.

The bike started out great then it wasn’t , it’s been almost two months Not fir adults I’m only 5’ 5 135 pds

I dare you to find me a better ebike for under 1000

Too of the line! Jve had 4 ehikes in my time.. this one is overall FLUSH AND PEACE OF MIND

Vino con defecto de fábrica la batería vino mala me la cambiaron dos veces y de igual si yo mala además la llanta trasera vino desnivelada

"Awesome e-bike, I’m loving it! Super easy to ride and the battery’s great."

Nice bike, I like the rack on the back it’s steady,and easy to strap down. I love the various speed and displace is easy to read and shifting of the gear is easy too.

Great bike over all I have had it for about a year now that bike is great

Great bike only issue was error 22 strong motor and great quality

The bike doesn’t work all the time. I called Heybike tech support and described my issue with the bike not always powering up and the support tech said the problem was common and referred me to online support. I received my first email to describe the issue and after 2 months of weekly emails back and forth, I got nothing. Be cautious when buying this bike. The battery will not work all the time when powering on the battery when mounted on the bike and no matter what you say to their tech support you won’t get any replacement parts or battery.