Customer Ratings & Reviews

Bike is great! Arrived with some serious blemishes due to packaging process. Heybike provided compensation rather than replacement parts. Customer service was slow but effective.

The Mars hey bud, 2.0 is a fantastic bike for beginners and intermediate to advance riders. This is my first bike. I definitely still am satisfied 100% with my purchase. The first one I bought from Best Buy was defective upon assembling. I thought it was something I did wrong but I found out the motor is damaged thank God I talked to online support and got them to refund it because they do have a no refund policy, but I got them to help me out and I got a new bike and it all worked out great I would definitely recommend this bike five out of five

This Heybike Mars. 2.0 is trash. Since i got this bike in August the battery doesn't work and best buy on here selling defective products and you cannot return this bike. Its been a headache going back and forth with heybike to get a new battery. This whole experience and this bike trash. I will never buy anything from bestbuy nor heybike. I bought the mars. 1.0 no problems. I spent 1,000 on a piece a trash smh bestbuy most definitely got me. You buy this bike no matter whats wrong with it bestbuy won't help. Its like they're selling the last of the lot which it defective bikes. Shame on you bestbuy for selling this bike and you wont make it right nuts.

Bought this for my husband. Took a little while to put together but he loves it

The bike worked pretty well and still is after a couple months of bad weather here and there just was frustrating in the beginning because the battery and key was messed up.

I’ve got three Mars 2.0 and love everything about them. Great bikes!! Great customer service too. Definitely recommend

Easy to build and very reliable bike battery life good also

This bike quick gets up to 31mph. Fun use it everyday to get back and forth to work hasn’t failed me yet

Best Mars 2.0 E-Bike to ride in town. Getting a lot great complements on the bike. Sweet bike.

This is the best bike I like it very much. I feel it very comfortable

I purchased a Heybike Horizon in June of 2024. I am very happy with the bike as I have not experienced any issues. Customer service has been very good in responding and helpful.

I love my hey bike and most of all the protection that Best Buy gives me.Hey bike is amazing runs fast and goes thru everything.

Beautiful bike. Owned it for a year. Good battery, well-proportioned shape, and high speed. Low use of spare parts.

The ride is smooth and effortless. Had not been on a bicycle in years and this makes it easier for elderly individuals like myself that still want to exercise.

I like the bike and I figured out how to put it together. However, the battery has a faulty connection in the switch and I have not been able to use the bike as I have been exchanging emails and videos they ask me to take of what I am doing, I have asked for a new battery, but am waiting for their response to the last video I sent showing how the battery connects very sporadically.

Excellent product and excellent price. High quality bicycle.

Believe me this is the best bike , I have 3 of them.

Good bike and works well with charge. If charged overnight it will work fine. I loved the screen. Bike is tall for normal person it seems 5’9 200lbs

Doesn’t go 28mph app is useless and the keys are only for locking the battery in place. the indicator on the battery isn’t the same as indicator on the screen. It’s up to you to determine which one you’ll go by. Bike was slightly damaged when I received it back brake may need adjusting

Could not be happier with the Haybike. Everything I was looking for in a collapsible e-bike. The family enjoys the bike each time we bring it out. Can’t wait to hit the mountain!