Customer Ratings & Reviews

This bike is amazing. I use it to travel to and from work every day. I haven’t a single complain about it.

WORTH IT. Fast shipping . PERFECT . 5 out of 5 . Super good quality

Good bike and works well with charge. If charged overnight it will work fine. I loved the screen. Bike is tall for normal person it seems 5’9 200lbs

AWESOME PRODUCT DEFENITLY RECOMMENDED TO ANYONE LOVE IT

This bike is amazing! It feels heavy duty and is very easy to ride. I use it to ride around town and it has changed my life, so easy getting around. I love it.

Excellent bike, built solid. The battery seems to be having issues, but the warranty covered it.

I know I’m not winning anything….but I will share my e-bike experience (Heybike) has been great ! This bike will definitely get you out of the House ! Also helped me get my Better Half out & about !

Battery is defective, it's been over a month of emailing with the manufacturer, they've agreed to send me a new battery but it's out of stock.

It’s is a good bike everything works great love it

Nice speed looks great nice lighting, it is a great ebike i love it.

If I could give zero stars I would, STAY AWAY FROM HEYBIKE!!! I had made a purchase a couple months ago and have still not been able to ride it due to the battery being faulty right out of the box. even getting the bike it took about an hour to assemble the thing only to be disappointed. On top of that the store does nothing to help and heybike is extremely difficult to reach and talk with.

Great till getting hit by a truck . Works great super fast I suggest tire upgrades other than that no issue

I was so excited about my purchase until, I got it home and realized what I was told was untrue . I was told you’ll only need to assemble the handlebars. I purchase did not have assembly instructions, you had to print out the very confusing and complicated instructions. I the needed to pay to have the Geek squad come to complete the assembly, only to find out the bike was defective ‼️I had to return it to the store because I hadn’t had it delivered to my home, I had it shipped to the store. I will say that the assistant store manager-Flosea, was extremely helpful with getting by return taken care of.

This Electric Bike is amazing and worth every penny. You will not be disappointed. And Best buy is the place to find and it. Their customer service is great.

My experience with this bike, purchased from Best Buy, has been deeply frustrating. After a lengthy assembly, I discovered the battery was defective. Best Buy customer service instructed me to bring the bike to a distant store for an exchange. However, upon arriving with the heavy bike, the store manager refused the exchange or return. This led to a debate between the phone representative and the store manager, which I had to witness. Forced to take the defective product home, I contacted the manufacturer, Heybike. Despite their initial instruction to return it to the retailer, I had to explain that Best Buy had already refused. After I provided a video of the issue as requested, it took Heybike over a month to send a replacement battery. The level of customer service from both Best Buy and Heybike fell significantly short of expectations. This experience will heavily influence my future purchasing decisions.

Bought this bike for my husband as a birthday gift. He absolutely loves it. Had a few quirks putting it together but all in all not a bad experience. Would definitely recommend to anyone looking for an e-bike.

I like the bike it’s really good goes fast no problems so far

Great bike just it sometimes went on its own...kinda sketchy. But other than that. Its a blast.

Awesome bike! Super fast and the lights light up your path beautifully

The Heybike Mars 2.0 looks great and would have been a great buy if it only works. Out of the box the battery is out of charge. Battery charge indicator lights are not working either. Do not buy from Best Buy. They won't help you resolve issue and no returns or exchanges. Very hard to claim with Heybike. I'm stuck with a lemon ebike.