Customer Ratings & Reviews

Love this E-bike. Easy to use, fast and enjoyable all the way around. Can't go wrong with this bike.

We have the Heybike Explore. It's a great bike and the company has been a great company to deal with. We recently had an issue with the motor and we were still under warranty and they honored that without hesitation. We consider Heybike a great product and an excellent company!

Took it form a ride for the 1st after I assembled it. Everything worked perfect. Bike road smooth and has good power. I highly recommend it.

Pretty smooth when riding. Just as described. Battery life good

I have had this bike for 3 months and have been riding it for about a month in total time I love the way the bike looks and rides,good quality and everything else i have no problems with Having said that, customer service is a different story I bought the bine and within 2 weeks the battery died on me, I know it happens,God nows how long that battery had been sitting the before I bought it,when I called te company they had ne take pics and videos to show them,wich I did, then after they were convinced of the obvious,they said we’ll replace the battery BUT YOU HAVE TO PAY FOR SHIPPING, I tried to pmead my case to no avail,basically it was PAY FOR THE SHIPPING or just pedal your bike when you use it, so I was extorsioned to pay the $60 shipping for a part that came defective from their company,THEN it took 2 months before I got the battery delivered, I know things cone from China but the way they handled it was wrong,I really hope they get better customer service because I am planning on buying another bike from them

Bike is cool. Idk why tho the breaks feel kinda cheap. When going 35 mph, the bike feels like it’s going to fall apart.. kinda sketchy. Hasn’t broken or fallen apart on me tho so yay

It rides so smoothly and it has so much power. The fact that you can manually change speeds is so good because it helps to control the bike no matter what.

Since i bought this E bike.. i haven't baby it. I been pushing it to its max and enjoying every moment i can riding it.. Not to great on windy days.. Still testing it threw the seasons but definitely worth buying. At least for me

it was fun but broke down after 2 months and I am now speaking to the company about options since I'm still paying for it currently roughly 1000 miles so it's not all bad but I'm stuck with the payments it seems

I very much enjoy riding my Heybike-Mars 2.0 too & back from work(22 miles) which, I purchased at Best Buy. this bike has been great, I have not yet had the chance to completely empty the battery life which this good sign in my eye's.

Love the bike. Top speed I have made it to is 28. I plan to ride 11 miles to work and back. July 2 I will make the trek. Rode around 2 miles at a time so far 6 times. Comfortable for sure. I’ll post more after riding it to work!

Works really well. Rides well. Easy to drive and manage. Well equiped. Comfortable. Very reliable. Learning to drive it was really quite easy. For a woman senior citizen I was impressed with how it can get me to where I want to be without any problems.

Excellent e bike. However, the brakes are weak. Very squeaky and wear out quick. I've talked to other people with the same bike and they have the same concerns..Otherwise, a great bike.

I gave this product one star because I bought it two weeks ago and haven't been able to ride it yet because it came with a bad battery. It's been sitting in my garage collecting dust. I have had to go through the manufacturer in order to get a replacement battery and the process has been irritating to say the least. They make you send them video after video of the failing replacement part until they finally give you a return lable and you have to pay the shipping fee which is around $60. I'm not done with the process either because now I have to wait for the manufacturer to send me a new battery and hope that this one works. All communication is through email and they do not respond on weekends. A new battery is not cheap and you can only purchase it through the manufacturer, btw. Luckily I purchased a two year warranty and I'm already using it without even having ridden the bike yet. My first ebike purchase has been a nightmare. Do your research first, don't just buy one like I did and add stress to your life for no reason. I do NOT recommend this brand. Buy American.

Its what keeps me going to work! The buol6d is great and is actually super solid!

Very satisifed with my first electric bike. It makes riding fun again. Battery lasts about as long as they advertise but maybe a little less. I will say if I were to do it again, I would get the extended battery. Easy to assemble and mine was ready to ride out of the box.

Easy to learn how to use. Great speed and easy to fold and store.

the best investment, the battery lasts a long time, the tires are super problem-free, the seat is super comfortable.

This was a great buy. I do have some malfunctions that need to be checked out but overall it works great. I get great speed even in residential areas. I can’t wait to take it out on a trail and really test it out.

Very happy with my purchase! Assembly was easy, and I initially wondered why it wasn't reaching 28mph. But I figured it out - I needed to unlock it through the app. And yes, it does go up to 28mph with just the throttle! No complaints here!