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Customer Ratings & Reviews

Winter Sale Deal
Your price for this item is $899.99
The comparable value price is $1,499.00

Customer reviews

Rating 4.1 out of 5 stars with 265 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers appreciate the Mars 2.0 Foldable E-bike for its speed, build quality, and portability. Many users find it comfortable to ride and are satisfied with its operating range and power. However, some customers have expressed concerns about the battery life and the quality of the brakes. A few customers have also noted that the e-bike is heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 265 reviews
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    bad battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is defective, it's been over a month of emailing with the manufacturer, they've agreed to send me a new battery but it's out of stock.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    E-bike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know I’m not winning anything….but I will share my e-bike experience (Heybike) has been great ! This bike will definitely get you out of the House ! Also helped me get my Better Half out & about !

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Stay away from this brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give zero stars I would, STAY AWAY FROM HEYBIKE!!! I had made a purchase a couple months ago and have still not been able to ride it due to the battery being faulty right out of the box. even getting the bike it took about an hour to assemble the thing only to be disappointed. On top of that the store does nothing to help and heybike is extremely difficult to reach and talk with.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best bike ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is amazing! It feels heavy duty and is very easy to ride. I use it to ride around town and it has changed my life, so easy getting around. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Electric Bike for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Electric Bike is amazing and worth every penny. You will not be disappointed. And Best buy is the place to find and it. Their customer service is great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with this bike, purchased from Best Buy, has been deeply frustrating. After a lengthy assembly, I discovered the battery was defective. Best Buy customer service instructed me to bring the bike to a distant store for an exchange. However, upon arriving with the heavy bike, the store manager refused the exchange or return. This led to a debate between the phone representative and the store manager, which I had to witness. Forced to take the defective product home, I contacted the manufacturer, Heybike. Despite their initial instruction to return it to the retailer, I had to explain that Best Buy had already refused. After I provided a video of the issue as requested, it took Heybike over a month to send a replacement battery. The level of customer service from both Best Buy and Heybike fell significantly short of expectations. This experience will heavily influence my future purchasing decisions.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome ebike

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice speed looks great nice lighting, it is a great ebike i love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited about my purchase until, I got it home and realized what I was told was untrue . I was told you’ll only need to assemble the handlebars. I purchase did not have assembly instructions, you had to print out the very confusing and complicated instructions. I the needed to pay to have the Geek squad come to complete the assembly, only to find out the bike was defective ‼️I had to return it to the store because I hadn’t had it delivered to my home, I had it shipped to the store. I will say that the assistant store manager-Flosea, was extremely helpful with getting by return taken care of.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great till getting hit by a truck . Works great super fast I suggest tire upgrades other than that no issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this bike for my husband as a birthday gift. He absolutely loves it. Had a few quirks putting it together but all in all not a bad experience. Would definitely recommend to anyone looking for an e-bike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    E-Bike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great e-bike will get you to point A to B with 58 miles

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    DO NOT BUY FROM BEST BUY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Heybike Mars 2.0 looks great and would have been a great buy if it only works. Out of the box the battery is out of charge. Battery charge indicator lights are not working either. Do not buy from Best Buy. They won't help you resolve issue and no returns or exchanges. Very hard to claim with Heybike. I'm stuck with a lemon ebike.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grate product I would not chang a thing. If I would’ve had the money, I would’ve bought two of them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    FAST FUN BIKE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike just it sometimes went on its own...kinda sketchy. But other than that. Its a blast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Hey bike

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the bike it’s really good goes fast no problems so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Catalina fishing bike

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and strong feel safe when riding it good distance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    E-Bike

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike works great for in town use gets you everywhere in a decent amount of time, obviously not faster than a car but it works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike, but have only had it one month. Set up and assembly was easy but have a knife ready lots of zip ties to cut.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Electric bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome bike! Super fast and the lights light up your path beautifully

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hey Bikes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought a hey bike and love it. I definetly would recommend it to anyone.

    I would recommend this to a friend