Customer Ratings & Reviews

Battery is defective, it's been over a month of emailing with the manufacturer, they've agreed to send me a new battery but it's out of stock.

I know I’m not winning anything….but I will share my e-bike experience (Heybike) has been great ! This bike will definitely get you out of the House ! Also helped me get my Better Half out & about !

If I could give zero stars I would, STAY AWAY FROM HEYBIKE!!! I had made a purchase a couple months ago and have still not been able to ride it due to the battery being faulty right out of the box. even getting the bike it took about an hour to assemble the thing only to be disappointed. On top of that the store does nothing to help and heybike is extremely difficult to reach and talk with.

This bike is amazing! It feels heavy duty and is very easy to ride. I use it to ride around town and it has changed my life, so easy getting around. I love it.

This Electric Bike is amazing and worth every penny. You will not be disappointed. And Best buy is the place to find and it. Their customer service is great.

My experience with this bike, purchased from Best Buy, has been deeply frustrating. After a lengthy assembly, I discovered the battery was defective. Best Buy customer service instructed me to bring the bike to a distant store for an exchange. However, upon arriving with the heavy bike, the store manager refused the exchange or return. This led to a debate between the phone representative and the store manager, which I had to witness. Forced to take the defective product home, I contacted the manufacturer, Heybike. Despite their initial instruction to return it to the retailer, I had to explain that Best Buy had already refused. After I provided a video of the issue as requested, it took Heybike over a month to send a replacement battery. The level of customer service from both Best Buy and Heybike fell significantly short of expectations. This experience will heavily influence my future purchasing decisions.

Nice speed looks great nice lighting, it is a great ebike i love it.

I was so excited about my purchase until, I got it home and realized what I was told was untrue . I was told you’ll only need to assemble the handlebars. I purchase did not have assembly instructions, you had to print out the very confusing and complicated instructions. I the needed to pay to have the Geek squad come to complete the assembly, only to find out the bike was defective ‼️I had to return it to the store because I hadn’t had it delivered to my home, I had it shipped to the store. I will say that the assistant store manager-Flosea, was extremely helpful with getting by return taken care of.

Great till getting hit by a truck . Works great super fast I suggest tire upgrades other than that no issue

Bought this bike for my husband as a birthday gift. He absolutely loves it. Had a few quirks putting it together but all in all not a bad experience. Would definitely recommend to anyone looking for an e-bike.

Very great e-bike will get you to point A to B with 58 miles

The Heybike Mars 2.0 looks great and would have been a great buy if it only works. Out of the box the battery is out of charge. Battery charge indicator lights are not working either. Do not buy from Best Buy. They won't help you resolve issue and no returns or exchanges. Very hard to claim with Heybike. I'm stuck with a lemon ebike.

Grate product I would not chang a thing. If I would’ve had the money, I would’ve bought two of them.

Great bike just it sometimes went on its own...kinda sketchy. But other than that. Its a blast.

I like the bike it’s really good goes fast no problems so far

Fast and strong feel safe when riding it good distance

This bike works great for in town use gets you everywhere in a decent amount of time, obviously not faster than a car but it works well

Great bike, but have only had it one month. Set up and assembly was easy but have a knife ready lots of zip ties to cut.

Awesome bike! Super fast and the lights light up your path beautifully

Recently bought a hey bike and love it. I definetly would recommend it to anyone.