Customer Ratings & Reviews
- Model:
- 100U75QG
- SKU:
- 10936209
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Horrible place to do business with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.0 star if I could. I am writing this review in hopes of getting this issue resolved ASAP as this has been a TERRIBLE experience My husband and I have been dealing with since Friday 12/5 for a TV that was exchanged / purchased on 11/30. Delivery was for 12/5 and the crew did not feel “safe” to install the TV and left with it along with a sound bar. They did leave the TV that was supposed to be exchanged along with sound bar with us. Since Friday, we have been to the store twice to rectify the issue and do another exchange however the store told us to call 1-888-BEST-BUY. My husband and I spoke to Dennis and Augusto. As of right now, we have called and explained the situation 3 times. First time, we were on hold for almost an hour, we spoke to Sony. Second time half hour, I spoke to Ray. 3rd time which was just now spoke to Eric. All 3 times we were told “order is in Transit” we will escalate. We have receipts, and reference #s for all the escalations and still no resolution. I’ve been a Best Buy member for a LONG time and currently a Best Buy Total member. There has to be a better way to treat your customers. Imagine having to explain this every time we call. Time spent on the phone, driving to the store and money for the products. Next step, will be Reporting this well documented matter to the BBB and our lawyer. Posted this on google and the response was to reach Best Buy via social media. SHOCKING, DISGRACEFUL!!!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Momo80, Thank you for choosing the Hisense 100U75QG and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration with not receiving your TV. While we, as the manufacturer, may not be directly involved in store order fulfillment, we deeply regret that this situation did not meet your expectations. We kindly suggest reaching out to BestBuy to initiate a resolution process. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive.
Blurry
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad could be better .i like the picture but its smeary and blurry compared to other tvs
I would recommend this to a friendPoor service, false commitment & false information
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience so far with Best Buy for all my orders. First had lot of troubles with the delivery date and product availability for washer dryer and now it’s with this TV, where it says on my app that I will be getting my delivery today and geek squad says it will not be delivered before 26th. I cancelled some of my appointments just to be home as till last night I record text messages that I will be receiving my product between 7 am to 7 pm. Best Buy is showing what kind of brand it is and I feel it’s big mistake buying tv from Best Buy.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Hisense Customer, Thank you for choosing the Hisense 100U75QG and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration. While we, as the manufacturer, may not be directly involved in store delivery, we deeply regret that this situation did not meet your expectations. We kindly suggest reaching out to Best Buy to initiate a resolution process. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive.
Broken tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was broken upon getting out of the box. Unfortunately could not use it at all.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi RobertW, Thank you for choosing the Hisense 100U75QG and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration with receiving a damaged product. While we, as the manufacturer, may not be directly involved in store returns or refunds, we deeply regret that this situation did not meet your expectations. We kindly suggest reaching out to BestBuy to initiate a resolution process. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive.
Great Value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the $$$! This is the second one I've purchased and would buy a 3rd if we needed it.
I would recommend this to a friend