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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 14 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

50%would recommend to a friend

Customers are saying

Customers commend the 3.1-Channel Soundbar with Wireless Subwoofer for its easy installation, particularly when using eARC. However, some customers have expressed dissatisfaction with the weak bass, describing the sound quality as poor and a waste of money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Automatic earc connection, Easy install

    Rated 5 out of 5 stars

    Great Sound bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hisense 3.1 sound bar with wireless subwoofer was easy to setup with my Hisense Roku TV was done automatically using the EARC hook up. Sounds Great. Would definitely recommend this for any TV setup.

    I would recommend this to a friend
  • Pros mentioned:
    Easy install

    Rated 5 out of 5 stars

    Hisense Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best low budget soundbar you can buy. It has very good sound quality and bass. You will be very happy. Easy connection

    I would recommend this to a friend
  • Cons mentioned:
    Weak bass

    Rated 3 out of 5 stars

    Not a very impressive soundbar.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my technology challenged brother. Set it up at our families Christmas gathering and wasn't very impressed, but it was noisy and not a good scenario for evaluation. So I went back later and made sure that everything was connected properly. Connected the dish receiver to the soundbar and the HDMI out to the HDMI eARC port on his TV. I wasn't sure that the Subwoofer was even working. Re-paired it to the soundbar, still not getting any thump to speak of. Moved the Sub closer to the soundbar, which may have improved it somewhat. It is a large Subwoofer, but all I could get is a sometimes mild thump, but mostly just a muddy drone. Tried a lot of action movies on both Netflix and Amazon where I knew good Dolby codecs were available. The soundbar itself seemed alright, but if you want a Subwoofer, I would look to another brand. Sorry Hisense, but unless there is something wrong with this particular unit, you need to go back and reevaluate this 3.1 channel Soundbar.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello photofrankFM, thank you for purchasing the Hisense HS312 and for taking the time to provide us with feedback. We're sorry to hear that you are not satisfied with the sound from the subwoofer. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Center channel
    Cons mentioned:
    Weak bass

    Rated 2 out of 5 stars

    Subwoofer let down.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have kept this soundbar if the subwoofer didn’t sound awful. With eARC enabled on my LG C1 it popped and sounded boomy, just terrible. Wouldn’t have kept even if free, that’s how bad the subwoofer sounded. Too bad because the bar itself sounds good, with its center channel. The huge font that displays current input was kinda weird. Should be smaller. So much potential with this product.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense customer! Thank you for purchasing the Hisense soundbar and for taking the time to provide us with feedback. We're sorry to hear that you are not satisfied with the subwoofer. We take pride in making sure we produce high-quality, reliable products and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Hisense product, we are here to help! Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 2 out of 5 stars

    Defective subwoofer?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar itself has pretty decent sound probably due to the dedicated center channel speaker. However, the subwoofer is probably defective. After confirming, and re-confirming that the subwoofer was paired and connected it barely outputs any bass even with the bass set to +5. I emailed Hisense regarding the subwoofer to give them the opportunity to address the issue but will ultimately return the soundbar if the volume of the subwoofer cannot be improved.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello mattickus, thank you for purchasing the Hisense HS312 and for taking the time to provide us with feedback. We are so sorry to hear that your are unhappy with the volume output from the subwoofer. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Clear dialogue

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this sound bar. It pairs well with my tv. The bass is enough and I can hear all the dialogue which was my main reason for purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity issues, Weak bass

    Rated 1 out of 5 stars

    Horrible don’t waste your time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible to say it’s a 5.1 sound bar The sound is muffled the subwoofer doesn’t put out that much of bass , to say the sound goes to 100 max it sounds as if it’s at 50 You have to sync it to the tv every few days because it doesn’t come on everyte you turn the tv on. Poor sound quality a waste of money

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Peppa, thank you for purchasing the Hisense HS312 and for taking the time to provide us with feedback. We’re sorry to hear that you are not satisfied with the sound quality. Please select a different sound mode or toggle with the advanced sound settings to get the desired quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Easy install

    Rated 5 out of 5 stars

    Best Dolby Atmos Bar for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it if you want a completely immersive audio experience, ATMOS is the real deal. Installation using earc was easy. Remote is basic but has the features you need. 1st time purchase of Hisense. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Value for money

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with my Hisense TV purchase and the sound bar is an excellent value

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound is very low

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average Audio Dolby Atom Feel is ok If you get this under $100 then its ok.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Sahoo, thank you for purchasing the Hisense Soundbar and for taking the time to provide us with feedback. We're sorry to hear that you were unhappy with the audio quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    I Can Hear!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is perfect and excusing its size, IT HAS A MIGHTY SOUND! I very, very, very did I say very satisfied. The product is the bomb. Keep up the great work (Best Buy)

    I would recommend this to a friend
  • Cons mentioned:
    Weak bass

    Rated 2 out of 5 stars

    There are better options available in this price r

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not sound good. Replaced by another brand with better sound, bass and price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Value for money

    Rated 5 out of 5 stars

    Steal of a product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definetely well worth it. Rivals big brands like samsung and lg. Overall im vwry happy with the hisense soundbar.

    I would recommend this to a friend
  • Cons mentioned:
    Defective product

    Rated 1 out of 5 stars

    Defective soundbar-unresponsive customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this product. My first one didn’t work. I had to return it. Hisense sent a second one and it doesn’t work properly either. Hisense now wants me to return the second one to be repaired. I just want to send it back and have my money returned. I’ve made multiple calls and have been unable to to speak with someone who can make the decision to to take back this defective product and reimburse me.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Brad, thank you for purchasing the Hisense HS312 and for taking the time to provide us with feedback. We’re so sorry to hear that your sound bar is not working as it should. We take pride in making sure we produce high-quality, reliable electronics and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Customer reviews from Hisense

    User rating, 2 out of 5 stars with 3 reviews on Hisense.

    See all Hisense reviews
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