Customer Ratings & Reviews
- Model:
- 40A4K
- SKU:
- 6550666
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the outstanding picture quality and ease of setup as major pros of the 40" Class A4 Series LED Full HD 1080P Smart Google TV (2023). Many also praise its affordability and the performance of its smart TV features. However, some users express concerns about the remote control's functionality and occasional sluggishness in the operating system. The TV's size and lightweight design are also frequently noted as positive aspects.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
No WiFi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv doesn’t even stay connected to the WiFi at all. This was a waste. Will be returning to the store. It has great audio & picture though.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi DanielleB, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with feedback. We're sorry to hear that your TV is not maintaining WIFI connection. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Stopped working after 2 wks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped worked after having for about two weeks. Screen no longer shows picture. Working to receive a refund with manufacturer but they’re a bit difficult to work with as well. Wouldn’t suggest this TV and being out money in the end.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello SeanB, Thank you for choosing the Hisense 40A4K and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. We assure you that we are actively working on the refund to rectify the situation as soon as possible. If you require additional assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
- Cons mentioned:Remote control
Garbage!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Will not work, will not cut on with remote with new batteries. Have to turn on from the bottom button which is underneath. Isn’t worth $10. Stay away
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi VanessaD, Thank you for choosing the Hisense 40A4K, and for sharing your feedback with us. We're sincerely sorry to hear that your unit is not turning on with the remote. We encourage you to reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Hisense is junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television didn't last 60 days before it got the blue screen of death. I wasted over $100 for this television, so don't do what I did. Only a measly 15 day window for a return. You'd do us both a favor to leave that Hisense TV right on that best buy shelf.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello KeriH, Thank you for your review of the Hisense 40A4K and for sharing your feedback. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Do not recommend for streaming cable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Hisense brand says compatible with most streaming services except Roku. I bought this specifically to get rid of cable box from Xfinity. Turns out this tv will NOT connect to Xfinity app! This should plainly be stated up front before someone buys the tv. When I called Hisense for help, I found representatives curt and unwilling to listen.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Jody, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with this feedback. We are bringing on new apps every month which will always be available automatically in the home screen/launcher and app store without you needing to update the software. Watch this space!” If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again Harley with the Hisense Support Team.
TV review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has to long of a wait for tv to come on, and it talks to you too much. Just don't care for it. Won't buy another Google TV again.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi RonaldD, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with feedback. When the TV is turned on there is a delay for a few seconds before the picture appears. This is normal. The TV is initializing and searching for previous setting information. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Misleading Advertising
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does NOT actually offer all the features advertised.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for choosing the Hisense 40A4K and for sharing your feedback with us. We are sorry to hear that this unit failed to wow you. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Didn’t last 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead after a few months. Tv remains stuck in Home Screen
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello AngelaN, Thank you for choosing the Hisense 40A4K and for sharing your feedback with us. We are so sorry to hear about your experience. Your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Brand new- 1 month defects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had tv for a month but the sound goes in and out and the tv turns on and off on its own.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello JChap, Thank you for choosing the Hisense 40A4K and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. Please complete a factory reset on your unit by following these steps Settings > System > About > Reset > Factory reset. Your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
WiFi Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was replacing a smaller TV. I placed this TV in the same location and connected it to 4 different WiFi networks. The TV kept buffering and jumping regardless. The old TV worked perfectly. I ended up having to run a wired connection. Not impressed!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi AdrianL, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Was given a cracked version
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV instore and when I got home, it was already broke. And no matter how much debating the store REFUSED to take it back.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Junior, Thank you for choosing the Hisense 40A4K and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration with receiving a damaged product. While we, as the manufacturer, may not be directly involved in the return or refund process, we deeply regret that this situation did not meet your expectations. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive.
Cracked screens
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last 2 TVs I picked up from Best Buy both had cracked screens. I buy a lot of TVs for business and having to replace them a lot these days. Mostly because glass is weak and cracks easily
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi BrianB, Thank you for choosing the Hisense 40A4K, and for sharing your feedback with us. We deeply regret the inconvenience caused by the unexpected incident that led to damage to your unit. To promptly address this issue, we kindly suggest reaching out to BestBuy to initiate a resolution process. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thank you once again for choosing Hisense.
No Paramount+ allowed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not load Paramount+ as HisenseGoogle TV does not allow it. Peacock either. I'm returning TV
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi RobertM, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with this feedback. We are bringing on new apps every month which will always be available automatically in the home screen/launcher and app store without you needing to update the software. Watch this space!” If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again Harley with the Hisense Support Team.
Terrible brand TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars.. TV is terrible. Will not connect to wifi, and once connected, wont stay connected long enough to enjoy anything.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi McM5, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with this feedback. We are so sorry to hear that the TV is not maintaining WIFI connection. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Does not hold wifi connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You must go into Settings and reconnect to wifi every time you turn the tv on. Other than that, it seems ok for a $120 tv.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi KatherineB, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with feedback. We are so sorry to hear that your TV is not maintaining WIFI connection. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
- Pros mentioned:Picture qualityCons mentioned:Remote control
A Good TV, Not a Great 'Device'
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Positives: Setup was relatively easy other than the graphics on the TV screen did not match the buttons on the remote. The picture is exceptional for a smaller, inexpensive, TV. The backlight, brightness, contrast, dynamic range, filters and other settings are more than adequate to dial in personal preferences (select 'user' for full control). The 'blacks' are impressively deep and not washed-out dark greys. Image reflections (water surface, car finishes and shiny metal) are noticeably immersive and attractive. Detail and clarity (even on action) are also very good given the refresh rate is only 60 Hz. From a 'viewing' perspective, I highly recommend this TV. The Negatives: If you are not well acquainted with streaming interfaces, do not activate the Google TV account. Doing so disables half of the buttons on the remote and eliminates immediate control of the TV (source input, settings and etc.). I do not know if this is an issue with Google TV or the Hisense implementation, but once the Google TV account was activated, I was lost. I'm sure the necessary controls are buried under the mediocre, open license, free content, but I couldn't find them. I tried using the voice remote feature, but it did not seem to respond. After 20 minutes of frustration, I removed the Google TV account which resulted in a complete system reset and another full TV setup. If you have Netflix, Prime Video, Disney+ (or other) accounts, I recommend trying to log into them separately and not through Google TV. I did this with Netflix and Prime Video which seemed to work just fine. Google TV also loaded several apps that I did not need, want or request. Finally, I wish the remote had numerical input so that I could directly select broadcast channels and it would be helpful if there was a true manual or user guide (I can't locate one) rather than just the provided quick start guide. I know this may sound more negative than positive, but I am actually quite pleased with the purchase now that it is back to being just a TV that lets me watch cable and broadcast TV and is no longer a streaming 'device' (other than the aforementioned Netflix and Prime Video directly available on the remote). The picture really is crisp, clear and vibrant.
I would recommend this to a friend Cracked screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price but when I set it up the screen was brokeTV. It was crack.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi JamallaH, Thank you for choosing the Hisense 40A4K, and for sharing your feedback with us. We deeply regret the inconvenience caused by the unexpected incident that led to damage to your unit. To promptly address this issue, we kindly suggest reaching out to BestBuy to initiate a resolution process. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thank you once again for choosing Hisense.
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is junk. Tv shows and movies are always buffering and slow resolution. Not worth a dime
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi CodGod, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with feedback. We're sorry to hear that your TV is buffering. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Came damaged!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t turn on. I have to come back to best buy and deal with their long line
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi PierrelovensM, We greatly appreciate your purchase of the Hisense 40A4K and for sharing your valuable feedback. We deeply regret the inconvenience caused by the unexpected incident that led to damage to your unit. To promptly address this issue, we kindly suggest reaching out to BestBuy to initiate a resolution process. In most cases, recently purchased items are eligible for free returns or replacements under BestBuy's policies. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thank you once again for choosing Hisense. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thanks again, Harley with the Hisense Support Team.
Google account
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need a google account to make the apps work...
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi MatthewV, thank you for purchasing the Hisense 40A4K and for taking the time to provide us with this feedback. You can use some functions of the Google TV without a Google account logged in. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.