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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 371 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers praise the 5.1.2 CH AX Series Dolby ATMOS Soundbar's exceptional sound quality, ease of use, and impressive bass. Many also highlight the straightforward setup process and the value for money, particularly regarding the Dolby Atmos feature. However, some users express concerns about the rear speakers, citing issues with sound quality and the need for a power source. A few also mention inconsistencies in power output compared to similar models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 371 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Worth every penny.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that was very easy to setup and jas a good sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to beat the quality for the price. Excellent base and the easiest thing I’ve set up in some time. Would recommend this to anyone looking for a superb budget soundbar and surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Great buy on a budget!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive atmos sound quality for the price. Paired great with my 65" Hisense U7 and set up was quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system sounds absolutely stunning! Ease of use is unbelievable! Easiest surround sound I've ever set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound. Connects automatically but is controllable with original tv remote or Roku remote. Great for gaming !!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love The Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace an older soundbar that had broken. It was a little pricier than I wanted to pay, but it's been worth the amount. I love the different sound quality features and I can change it to suit what I'm watching or listening to, The wireless speakers deliver quality sound with no delays. I haven't had any issues so far after a month of daily usage and I'd recommend it to anyone looking for a good quality soundbar with speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound bar, have it in a smaller room and the surround sound is great also. I previously had a vizio sb36512-f6.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    sound bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to buy two more of these, the sounds are great and the use is easy it is great great great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Solid sound for the average listener

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good and pairs easily with Hisense TV. Wish each speaker did not take up a power outlet but I guess it beats having to deal with running and hiding wires.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Go for it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. Sound is really good and it’s so easy to set it up…!!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing! Has great bass and can hear it all the way outside!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    It Sounded Like A Good Idea

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Hisense AX512H soundbar primarily for its advertised Hi-Concerto feature, which promised the ability to use both TV and soundbar speakers simultaneously when paired with a compatible Hisense TV. As I own the Hisense 85U7N, this feature—along with the soundbar's competitive price—was the main reason I decided to try it. Unfortunately, I discovered that Hi-Concerto isn’t available in the U.S., despite being advertised in other regions, and there’s no estimated timeline for its implementation. Because of this, I decided to return it. That said, the soundbar did have some positives. The soundstage was impressively wide and filled my exposed-ceiling basement with an immersive, room-enveloping experience. Dialogue was clear and crisp, even at lower volumes, and the rear speakers created a genuine surround sound effect. The height speakers added a vertical dimension to the audio, making it feel as though I was truly in the middle of the action. However, the bass performance was disappointing. I had to turn the volume up past halfway just to feel or hear any bass, and by that point, the overall soundstage became unbearably loud and grating. This made watching TV uncomfortable, as the sound was overwhelming. At lower volumes, the bass was practically nonexistent and didn’t even attempt to hit the lower frequencies. Ultimately, while the AX512H is certainly an upgrade over standard TV speakers, it didn’t meet my expectations. If the Hi-Concerto feature had worked with my TV, I might have been able to fine-tune the system and find a setup that worked for me. However, between the missing feature, the lack of noticeable bass, and the excessive loudness at moderate volumes, I couldn’t justify keeping it. To make matters worse, Hisense’s customer service was a frustrating experience. When I contacted them about Hi-Concerto, they seemed unfamiliar with the feature until I provided links to their own website and YouTube channel. It then took four days to receive a response. Their eventual reply was a voicemail stating they couldn’t assist me, with no option to call back and speak directly to the representative who had contacted me. For these reasons, I’d recommend passing on the AX512H soundbar unless its specific features or capabilities are an absolute match for your needs.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for reviewing the Hisense AX5125H and for sharing your feedback. We are sorry to hear that this unit failed to wow you. We hope you choose Hisense again in the future, and if you do, we are here to help you. If you require additional assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Bass
    Cons mentioned:
    Rear speakers
    Best Buy Employee

    Rated 2 out of 5 stars

    Ok sound bad rear speakers

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the sound is ok but the mids can be a bit tinny sounding. The sub is surprisingly powerful for it's price and size, it is definitely the highlight of the system. The biggest problem with the system is that the rears always have static no matter the configuration and because of that I never would recommend it. If you can do without rears the model without the rear speakers is a decent buy. Lastly the sub cannot be turned down or up independently from the bass of the sound bar itself. This means if you want the sub to be lounder or quiter it effects the overall sound and that is a big oversight especially for people who live in an apartment. In the end I returned the sound bar because I believe vizio offers a better experience at a similar or slightly higher price.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Neyland, Thank you for review on the Hisense AX5125H, and for sharing your feedback. We're sincerely sorry to hear that the rear speakers for this unit have static. Your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid 5.1.2 speakers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its fairly loud but its amazing to watch movies with even in our living room with vaulted ceilings it sounds amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mind Blown

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider myself very knowledgeable about home surround sound equipment, and I must say, I was shocked when I saw that Hisense had a 5.1.2 system available. I purchased it and put it in my master bedroom and I was blown away at the quality of sound. I also purchased another LG surround sound and I am considering taking that one back for another Hisense.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great value and easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest setup ever. True plug and play. Really good sound... especially for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exactly what I needed for the right price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surround sound is absolutely incredible. It fills the room, making you feel like you’re right in the middle of the action. Whether it’s explosions in movies or subtle sound effects, the clarity and depth are unmatched. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Hisense - 5.1.2 Dolby ATMOS Soundbar with Wireless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hisense soundbar was the right purchase for me. It had everything I needed, from Bluetooth, to great sound, and was very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    GREAT PRODUCT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome with my Hisense TV. Easy set up and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality sound bar.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this sound bar. Great sound and love the rear speakers. Only reason I deducted a star is for the remote. It has been poorly designed. Fortunately once set up you don’t need to use it much as you can sync with our tv or Amazon device remote.

    I would recommend this to a friend
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