Customer Ratings & Reviews

It’s a good tv .

Best Buy’s “excellent” guarantee on this Open Box TV. It was delivered haphazardly with tape barely securing the TV, which had minimal packing to keep it secure inside. It was also missing pieces to safely & securely station the TV to actually use it. Customer service for fixing that issue was nil. I was actually told by one of their chatters that I would have to go into a nearby store and buy the missing pieces. Not worth the hassle for a deal I could find on Amazon for a brand new TV with all the right pieces.

Review is not regarding the TV but Best buy. The packaging was damaged but we were assured that TV is safe, so we trusted them and got it home. After unboxing and setup when we removed the protective films. Thats when found a huge damage hidden behind one of the film. The screen was busted on the corner on the exact spot the packaging was damaged but was hidden behind the edge protection.

Lasted less than a week, I was setting it up and as I was doing so I had to grip the edge of the screen and you can guess what happened. With the smallest amount of pressure it's just trashed. I think Id rather have a TV with a frame...

HDMI ports way too close together and there is a bump within 2 inches making it impossible to connect a Roku or fire stick directly. Plus one of the ports doesn’t work at all.

I was in the market for a new monitor and decided to go with this tv instead I have had the frames per second in gaming but I wanted quality and quality I got. This 50 inch qled does not disappoint it's not very expensive and has great visual quality. The thing I noticed the most was how smooth the motion in the picture was. The colors are more defined also. I would recommend this tv

Unbeatable at this price point. Picture quality and brightness dont leave much to be desired.

Product has nice display and sound quality. It is very lightweight making it easy to install solo on a wall mount. Very user friendly.

Great TV for the money . Got it for my wife’s office and she loves it . Picture quality and sound are great and easy to use.

Price is very good. Picture quality is very good, especially for the price. Quality is very good. My only dislike is that I have another Hisense SmartTV and it uses Roku and this one uses GoogleTV. Both are good but I prefer Roku. It is easier and more intuitive to use. Not a big knock; just a preference.

Bought this tv on sale on black Friday in 2024 for $200 to replace an open box Samsung Q60 I purchased in 2022 open box for $560 (the Samsung died after just 2 years of ownership which was criminal but happens I guess). Long story short, we needed a tv to replace our bedroom one and decided on this model expecting the colors, contrast, and viewing experience to be a step down from our old Samsung. Much to our surprise however while the form factor of this tv is larger than the Q60, the image quality is substantially better. We were genuinely blown away at price to value this tv offers and suspect most of you buying this would be thrilled. For comparison our main living room tv is a top of the line Sony OLED that costs 3k and while this TV isn’t going to be on par with our OLED, it certainly had us missing the brightness you can get in an LCD like this one, alongside really wondering if it’s worth it to buy such expensive TVs when this one does such a good job for the money.

Product has good quality and affordable. Easy to use and has all the streaming apps

The Hisense QD5 is a nice TV for the price! Good picture using the FireStick 4K. I am pleasantly surprised based on the price of the TV that the picture and sound quality are both as good as they are. TVs in the same price range did not appear as bright and vivid in the store. This does not compare with the high end TVs, of course, but depending on your needs I suggest you give this a look.

Exactly what I wanted. Clear picture quality light weight easy to hang

I bought this TV for the master bedroom. My thinking originally was, "i don't want to spend a lot because it's not going to get used quite as much". Boy, was I impressed! It's clarity, colors, and features give my more expensive living room tv a run for its money! I also bought it for the Google TV feature as most of my smart home works with Google. Everything pairs seamlessly. If I had to have one complaint it would be sound quality...this could be because I'm so used to our other TV but it seems a little less "full" sounding if that makes sense. Either way not a huge issue that can't be fixed with a soundbar or pairing headphones like I do. So yeah, if you want a decent looking, feature packed tv for a really good price, I'd definitely consider it! 100% would buy again

I purchased this TV for my mom as a christmas gift as her was going out. Having a Hisense myself, I enjoyed it so I figured she would too especially since she was tired of her Roku TV. So far, its been almost a year now from the date of purchase and she has loved every minute of it. From the picture quality right out of the box, to the better audio, and the larger size (her previous TV was 40" compared to this tv) Google TV has been fantastic, it just works. The audio is great even without a sound bar or surround sound. It gets loud yet still clear. Of course there is little to no bass due to internal speaker size however, that is to be expected. All in all, I would purchase again. In fact, I already have, for my living room, just bigger!

The TV this is replacing is a 40” that is nearly 8-9 years old, so it feels like quite an upgrade, size wise. The display is great, very crisp and bright picture. I’m only giving 3 stars since it is very slow. Whether launching apps or simply switching between content, it lags like crazy. The built in voice command feature would be great if it worked faster than it does. Yes, it really is slow enough to make that much of a difference. I purchased it on sale so not bad for the price, but definitely not worth the full amount.

I regret buying this television. The setup process took over an hour to complete. The TV would become non-responsive during the process and I would have to start over. After I eventually completed the set up process, the software was painfully sluggish compared to the Firestick and Roku devices I have had before. After three days, the software is still very aggravating to use. I will say that the picture is quite good. However, this television did not recognize my sound bar immediately like my previous television did. I should have trusted my gut instinct and purchased a comparably priced Vizio or splurged and bought a Samsung.

TV is bright with vivid colors. Excellent value. Main downside is the picture fades a little when viewing from the side so if your room is wide with a wide viewing angle, I would look for another TV. This TV is good for a bedroom where most people will view while on the be which is usually directly in from of TV.

I use this TV mainly to play games, and it's perfect for what I need. I've had this for a year and have had no issues at all.