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Customer Ratings & Reviews

Hisense - 55" Class - LED - H9 Plus Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 145 reviews

76%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
connections
  • Rating: 4 out of 5 stars

    Love this tv but

    Posted
    Nosleep
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this tv it's got great picture and sound I've used it everyday for the last few months watching tv and playing my PlayStation and it's been phenomenal since I bought it, the only problems I've with it are the native Netflix app on the tv has issues sometimes playing 4K/UHD movies as it just shows a black screen and forces you to restart or skip 30 seconds ahead to get it to show you an image and even then sometimes the audio lags behind the visuals. Another issue is the fact that I can't cast straight from my laptop to this tv as the tv doesn't show up in my list of available casting devices. I had to use a roku stick to work around this issue as sometimes I like to stream movies not on streaming applications. My laptop does pick up the roku and lets me mirror my screen, I also think the buttons on the remote are a little over sensitive and the none designated input button (the tv button button lets you switch between 2 HDMI inputs but not all) this is a tad annoying, Other than that the tv is amazing though and I'd definitely recommend it as it's an affordable price for the TV and features you get.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Read This First if you need bluetooth

    Posted
    JoJoG

    First: The TV image is great, blacks are blacks, very colorful, no complaints here. Very thin, nice build, lots of connections, all great things, but... Second: However, if you need to use bluetooth speakers or headphones with it, FORGET IT, you won't be able to fix lipsync or delayed audio. I spent a week with the TV and customer service (that is terrible by the way), and after trying EVERYTHING, they finally sent me to tier 2 level, and I was told that there's no way to fix it. Basically, the bluetooth in this TV is to connect the remote control microphone, so you can talk to the TV. The delay is almost a full second and there's no way to fix it, as per Hisense. The reason I picked this TV was for the bluetooth, so this is going back to the store. Third: WIFI ISSUES, many reviews point the same thing. I was also having issues with the wifi connection, it won't stay connected for too long. At times, it won't even detect any networks around. By the way, The router was 2 feet away from the TV. That can be fixed with an ethernet cable, but most people would prefer a wireless connection I am sure. Fourth: SLOWWWWWW. The android TV system int his TV is too slow. There's also no easy way to change inputs from the remote. You have to go to sluggish slow android tv, go to the settings menu, and select the input. You can also create a shortcut, but still, very slow to change inputs. Same thing to go between channels... all very, very slow. I have had Hisense for some years now, and by FAR, this is the most useless TV they have made so far. All I can do is really urge you not to buy this TV and hope they come up with a better one. This unfortunately just does not work, and this is too bad, because the image quality is just superb!!!

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Please call us at 1-888-935-8880 so that we can assist you with your television. Hisense

  • Rating: 1 out of 5 stars

    deserves zero star

    Posted
    herbgardener
    • My Best Buy® MemberMember

    I bought this late August but waited 2 weeks for my son to hang it on the wall, only to find out that the cable/antenna connection did not work despite resetting and lengthy conversations with customer support. Finally (after the return period) they sent a repairman, who told me he couldn't touch it because it was mounted on the wall. Another week before my son could come to take it down and call again for the repairman who replaced a part, my son helped again to hang it, and we were all set to enjoy this new marvel. despite some flaws (its hard to maneuver between antenna stations) and the volume would disappear during the first few minutes it was on, But now today the antenna/cable thing is off again. So I can stream things, but local channels are useless again. This 2 month old tv has worked for less than two weeks, has had repairman out twice, and is useless again.

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can assist. Hisense

  • Rating: 4 out of 5 stars

    Great picture & sound!

    Posted
    Duluthian
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Overall I am very happy with this television, but with just a few negatives to mention. Connections. Four HDMI ports, optical out, component in, 3.5 headphone out, and even USB. Pretty much all you will need. Particularly since most things just use HDMI these days. Android TV and the other smart functions. Connecting to my wi-fi was easy and it holds a solid connection. YouTube & Netflix work awesome and look great. The Google voice assistant take a bit of getting used to and has its limitations so I don't see myself really using that. But overall, the smart tv functions work great. Picture. The colors are very clean and accurate and the black levels are great (particularly in 4K). Don't see any hot spots on the screen either. And this all holds true even when not using a 4K source. I have my doubts you would be able to tell the difference in the picture from this set and tv sets costing three times as much. It really is impressive. Sound. All I can say is this is probably the best sounding tv I have ever heard! Seriously, the back firing Harmon Kardon speakers are beautiful sounding and plenty powerful. Now my few negatives. First, the remote seems very flimsy. I have another Hisense tv that is only a year or so older and the remote feels ten times better built and laid out. Fortunately, once I had everything set up I pretty much put the remote away and just use the universal one that came from my cable provider (Charter). Second is the input selection. As far as I can tell, the only way to change the source input is to open the smart functions and go into its menu in the top right corner and select the source from there. Not really a big deal now that I know what to do. But this is really something you should be able to do from the remote. Instructions. Or should I say, the lack of. You do get a basic instruction guide, but if you want anything more you need to go online. I know I know, everyone does this these days. But with a tv, you kinda still need this in written form to get going. And last (and this is the biggy), depending on the input source, you may have an issue with lip sync. Over the air broadcasts, online content (YouTube, Netfix and so on) I have no problem with. But my main input source, my cable box, has this issue and there seems to be no fix for it. Now in all fairness, this might be more of an issue with the cable box. But having seen a good number of others comment on the lip sync issue leads me to think otherwise. Keep in mind this only happens with the built in speakers. No problem running thru a soundbar. But with as great as the speakers are on this set it is a shame to not be able to use them with my main input source. And just an FYI, there are adjustments in the settings for lip sync but they didn't help. So overall I am very happy with this tv and I can happily give it four stars. If I didn't have a sound bar to use I might think differently.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great TV for the price

    Posted
    JStory17
    • Tech Insider NetworkTech Insider Network

    The Hisense H9 Plus is great 4K TV if you're on a budget. It doesn't come with all the bells and whistles, but it has enough to watch TV...and that's what a TV is suppose to do. Easy to install the base legs and easy to get the TV up and running. The first test was streaming YouTube on the WiFi. No issues. Just as clear of a picture as on my other 4K TV. Next test was watching TV on my Fire Stick. I did have some connection issues on the Fire Stick, but I wasn't able to confirm if the issue was my WiFi or the actual TV. Next test was using the built-in Chromecast to play videos and music from my IPhone. No connection issues. I did notice maybe a 1/2 second delay from my phone to the TV, but that's not a dealbreaker. Last test was the PS4. No issues with picture or sound. Played Madden and a racing game and looked just as good on my other 4K TV. Pros: Love the built in Chromecast - easy to connect 4 HDMI inputs No issues with PS4 Cons: Remote feels cheap and flimsy TV loses Wifi connection on numerous occasions with the Fire Stick Lip sync issues while streaming Slight delay using Chromecast with IPhone Overall: Without comparing to another TV, it is great for the price and you couldn't really compare unless the two TVs are side by side. You won't be disappointed with this purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Do Not Hessitate, This TV is an Excellent Value!

    Posted
    TheDuke
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    For years I have seen budget brand TVs in stores like Wal*Mart & Target, but I have always passed them by assuming they were simply poor quality generics. ? After all, how can a cheap TV possibly compare to an established brand like Sony, Samsung, LG, etc? To be perfectly honest, I never would have purchased a Hisense product. ? I had been saving up for a 65 inch 4K TV for my man-cave when Best Buy offered to send me the Hisense H9+ for review. ? I must say, I am absolutely thrilled with this TV!? It is extremely thin, has virtually no bezel, the picture quality is fantastic, it actually runs at 120 Hz, and the smart features / apps work brilliantly!? For the first time, I don't feel as though I need to use a Roku to access apps. ? I honestly feel as though I would have been foolish to spend double the money just to get a brand I am more familiar with. ? I absolutely recommend this TV with no hesitation. To read scientific break down of all features and functions, read the detailed spec review from Rtings.com: ???? https://www.rtings.com/tv/reviews/hisense/h9e-plus There are only two minor downsides worth mentioning: - The Remote: ? It is very simple and doesn't have a button that allows the user to switch the input. ? I have to go to the home screen, then scroll over to the input option, then select the input I want to view. ? There is a voice function, but even that doesn't allow me to switch input. ? Using my voice to find out how old Arnold Schwarzenegger is takes only 4 seconds, but switching inputs takes twice as long. Also, the shortcut buttons cannot be remapped (although this is the case with most default remotes (such as with the Roku). - The legs extend all the way out to the very edge of the TV. ? This means that you have to have a surface that is 46 inches wide to set the TV on. ? It would have been helpful if the legs were brought in more towards the center so that people would have the option of setting the TV on a narrower surface. ? The TV could still be perfectly stable and though the screen would extend past each end of the table/dresser/etc, it would still allow more options for where the TV could be placed (without mounting on a wall). Again, I completely recommend this 4K TV. ? It is an excellent value and is absolutely worth buying. ? Save yourself a good chunk of change. ? You will not be disappointed in the least.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Android TV

    Posted
    emiliosic
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    We have another Hisense TV from last year which we really like, and when the time came to replace another TV, I was looking forward an Android TV. The quality of the picture is very nice and the sound is particularly good for a flat TV. The design is very sleek, with an edge-to-edge glass with a very thin dark metal on the bottom. The speakers (Harman-Kardon) are located on the bottom and on the back of the TV. The base is a pair of very sleek gunmetal legs. The screen is 4K, HDR (HDR10 and Dolby vision) with a 120Hz native panel, with local dimming (does not mention how many zones), and edge-lit. The back of the TV has a black metal frame on the top half, making it very thin on top. On the left side, there are three HDMI ports, one USB 2.0, one USB 3.0, antenna and SPDIF. Next to it there is a rear-facing panel with another HDMI, gigabit ethernet and analog input. Note that only two HDMI ports are HDMI 2.0, the other two are HDMI 1.4, and one of the HDMI 2.0 is also ARC. Having only two HDMI 2.0 ports limits what can be connected. Also the rear-facing HDMI can further limit connections on a wall mount. Other connectivity: Ethernet gigabit, Wi-Fi AC, Bluetooth. The remote control is initially set up for IR commands, and once the initial config is completed, it's set up for Bluetooth also. Bluetooth can also be used for headphones and other android-compatible devices (keyboards, etc.). Mounting the TV on the wall can be a bit more challenging than usual, because the two lower posts are recessed more than the top posts, so either get creative with the spacers or get a tilting wall-mount bracket. Don't know who could come up with this design. I had no issues mounting the older Hisense TV. Consider a tilting wall-mount to compensate for some of these issues. Google TV: Everything on the TV is an 'app'. Even watching antenna TV is an app, which thankfully, can also be selected as a traditional input. It is fast enough, but could not watch TV directly using an HD HomeRun app because the TV struggles to decode the MPEG2 stream from the TV signal. Then installed the Live Channels TV app made by Google, which intends to mash-up live TV from antenna, HD HomeRun and app-based Live TV. Great concept but the channel guide was confusing. Tuning into an HD HomeRun channel was so choppy it was unwatchable (However the same stream using an older AppleTV 4 connected via HDMI is flawless). Also despite having a very good variety of streaming apps backed by the Google Play Store, there is no support Amazon Prime (I realize this is more to do with dispute between these two giant companies, but still it's not a great user experience). The TV also has a built-in Chromecast receiver (Part of Android TV for both audio and video), and DLNA. The remote control is also interesting. As mentioned earlier, it can connect via IR or Bluetooth. It has a reduced number of buttons, more like a Roku remote but larger. There are six'sponsored app' buttons on top. This will likely vary over time. Mine has Netflix, Sling, Fandango Now, Google Play (Oddly, takes you to the app store), YouTube and TikiLive (Which is a service that would be similar to Sling). There are no number buttons. Instead, a "123" button opens an on-screen menu to scroll a number. Similarly, no media buttons, but a single play/pause button that also opens up a menu on the TV. There is a Google Assistant button that works with the built-in microphone on the remote, and channels, volume and other android-related buttons. There are also no input buttons on the remote. For this one has to navigate to the main screen and on the top there is an input widget. Despite of this, the TV does remember the HDMI input and also reacts to CEC signals, so some HDMI devices can get the TV's attention and automatically switch to the input. With some practice, the remote is simple and intuitive. Because we were using a Harmony remote with the old TV, re-programmed the remote to this TV and the remote is able to switch inputs directly, so the TV must be able to react to a lot more remote codes than what's available on the factory remote. Also the TV can be controlled by Amazon Alexa, by pairing the TV with an Alexa "Hisense" skill that works to turn off the TV or change the volume, but didn't work for me to turn it back on, although I set the TV to keep Wi-Fi on. Also, there is a clear 'bulge' on the bottom of the TV that has the infrared sensor, a rather bright red standby mode light and a single button that can be used instead of the remote to turn it on, change apps and volume. Unlike other Hisense TVs, there is no way I could find to turn off the standby light. Overall it's a good TV, which looks great on and off, with a good sound for a flat TV, although I have to say I'm somewhat disappointed with the Android TV experience and the Wall-mount issues. Supporting 4K, HDR10 and Dolby Vision, handles any movie format available streaming or from media discs.

    I would recommend this to a friend