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Customer Ratings & Reviews

Hisense - 55" Class - LED - H9 Plus Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 145 reviews

76%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
instructions
  • Rating: 4 out of 5 stars

    Good TV but poor documentation..

    Posted
    jayarr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Definitely good TV, picture clarity and sound quality is good and worth the money. Absolutely poor documentation and implementation of the Menu options. Remote is big joke, sticky keys and cheap...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Sound and Picture - Remote not so good

    Posted
    laserwizard
    • Tech Insider NetworkTech Insider Network

    I'm moving from a 42 inch "dumb" flat panel tv which served me well, and I wanted to upgrade to a 4k and 50 plus inch tv. I've never owned a "smart tv" so this is an exercise in frustration at times trying to figure out the locations of settings and features. Unfortunately neither the instruction booklet (multi-lingual) was not clear on how to set things up like adding a sound bar. Most of my confusion was that the interface was so different than my old TCL that was straight-forward and logical in organization. What made things worse was the remote - which after using both the old tv's, a firestick, and now a roku was clumsy and I was continually hitting one thing when I wanted to hit the navigation buttons. This made setup maddening and more difficult because just as I found something, I hit a bottom button instead of the navigation button and I had to start all over. The navigation and "ok" button area is squarish, not circular like better remotes. Easy for an adult male fat finger to think you are hitting one area when you've missed the navigation button and instead accidentally landed on bottom row of three buttons! Thankfully I was able to go to Hisense website and downloaded a much more informative instruction manual and settings became clearer. POSITIVES Wonderful picture - and the sound - I was amazed that those tiny bottom speakers that project downwards from the base were so good. I almost didn't botther hooking up the sound bar, but if I wanted to increase the volume for certain movies or music videos, the standard speakers were not enough. They were good, nonetheless for a flat panel tv! This tv has 4 hdmi inputs (one is the HDMI arc) - cable input - I hooked up my digital antenna and it captured 34 stations and the images from over the air were remarkably crisp where the stations were broadcasting high quality video; other channels were pixelated and not impressive, but that was not the fault of the antenna or the tv - just bad broadcasting! TO ROKU OR NOT TO ROKU? I've abandoned the land of Amazon fire stick since they overheat and are undependable; about a month ago I bought a nice roku that had 4k and love it. I was torn whether to try to learn Android tv or not. I had read it is slow and not as good as Roku. So I went with the Roku which works flawlessly as usual and everything is where I'm used to using. OVERALL Nice tv - worked well with wifi that I've - played well with Bluray player once I was able to navigate using the unremarkable remote for the tv. Played well with the Sonos sound bar and also allowed me to bluetooth to my favorite pair of headphones when I need to be quiet for the neighbors! Unit is big (duh! @@@@@@@ and weighs over 60 pounds so understand this if you are setting this up by yourself. These aren't awful numbers, just bulky.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good TV for the price. Confusing operating system.

    Posted
    Webzpinner
    • Tech Insider NetworkTech Insider Network

    Spent all night messing with the TV. Picture quality is great after calibration. Out of the box it's a little harsh. Hooked it up to appletv 4k, xbox, ps4, and tivo. Picture looks fantastic on 4k and regular content alike. Now for the less savory aspects of the tv... the operating system and manual are horrible. The manual is similar to ones found on TVs 40 years ago, but it's a modern smart TV. Setup beyond the most bare bones startup is a headache. I have a Dolby atmos system, and the TV is a struggle to figure out how to pass thru the audio to the receiver, make sure CEC is operating, etc. Androidtv sputters along. Played Avengers on Google Play, and it buffered every 5 minutes. Switched to my appletv and it was smooth as butter. So overall, my thoughts are as a display, it's great. The price is perfect, picture is fabulous, and the built in sound is better than ANYTHING rivaling it on the market (Harman speakers, tho small, are clean and punchy). If you want to utilize the smart features and android apps, you may be disappointed. It's a sloppy OS, app support is sketchy at best. Also, if you choose to pick this up in store, bring a large SUV or truck and leave the kids at home. The box is HUGE. Squeezing it into a Ford focus would not be a fun experience. Ps... Jurassic park 4k remaster is an AWESOME film to first watch on the TV once you get it setup. The first glimpse of brachiosaurus brings a tear to the eye. Looks GORGEOUS.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good bang-for-your-buck!

    Posted
    MTCowboy
    • Tech Insider NetworkTech Insider Network

    The 55" HiSense H9 Plus uLED UHD television represents an intriguing entry into the new category of value-based, ultra high definition displays. The unit integrates a very good display panel into an ultra-slim form factor at a price point that is amazing! This could be your main screen or, more likely, an excellent choice for your bedroom or den as a second set. The television arrives in sturdy, well protected packaging and is easy to assemble and stand up. As with any unit of this size it's HIGHLY recommended that you have two people to pick up and install the unit. It is imperative that you exercise care not to directly contact the screen as it's thin design cannot tolerate any pressure. Once installed, the unit powers up quickly and launches into a quick setup that has you mate the remote to the set, connects to your in-house WiFi or ethernet cable for Internet access and then walks you through a rudimentary tutorial for features. In-box documentation is very limited so I advise doing some on-line research ahead of time. Once that completes you are ready for viewing. Be advised that the HiSense uses the Google TV OS as it's home screen and main interface. If you are familiar with that you will immediately feel at home. Navigation and layout are relatively responsive and are the same as my other Google TV devices. You will have access to the Google app store so you can add to the common apps already installed. One of the first things you will want to do is make certain that the OS and firmware are updated as there have been a number of initial problems that are addressed with these updates. Also you will want to cycle through the picture modes to select the one that most pleases your eye. In most cases if you fancy yourself a videophile you are going to want to select the custom preset and dial in the picture for yourself. I personally found the black levels to be elevated and the dynamic range to be lacking. After some time I was able to dial in a better overall picture. Overall I found the viewing to be quite good. Color accuracy was very good and dynamic range was very watchable. The unit also offers rear mounted speaker elements that allow plenty of volume although I would prefer more bass. Ultimately I will be running through an outboard AV receiver with surround sound so this is not a show stopper. YouTube viewing via the built in app is enjoyable. Also Chromecasting was a snap from both my laptop and our phones. On the downside - the remote control is unlike anything I have encountered before. It is a very minimalist design without a number pad! There are several dedicated buttons for Netflix, YouTube and some more obscure options that all appear to work fine but the space would have been better utilized to provide more rudimentary functions. Also, the unit randomly disconnects from my in-house WiFi even though other devices in the same room are rock solid. Finally I have struggled trying to install some apps from the store that I have not had problems with on other hardware (e.g. KODI). For my intended use I think the HiSense represents a really good value. I use outboard devices for streaming and use my external UHD Blu Ray player for maximum impact. The panel will connect directly to the HDMI output from my AV receiver so the only function it really needs to excel at will be acting as a UHD display. In that configuration I can highly recommend the display. Put this one on your short list if you are looking to maximize the bang for your buck!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not quite polished 4K tv

    Posted
    tyeske
    • Tech Insider NetworkTech Insider Network

    I was really hoping to like this tv, but it really isn't that great. My previous 4K tv didn't have as good of a picture, but it was a better overall tv. When I installed the tv it looked great before I turned it on. I like the styling with the slim bezel. When I turned it on, set up was pretty easy. It does not come with a manual, but set up is pretty intuitive. The android operating system works very well and navigation is pretty easy once you get the hang of it. I have a sound bar and setup with my sound bar worked just like my old tv, so I didn't have to change any settings. I have DishNetwork and this hisense tv uses the same codes as my old tv of another brand. So that was great. The picture is very sharp and lifelike. The colors are not bad out of the box. I have not made any adjustments. My wife made a comment about the colors, but she is ok with them now. When we first powered it up there was a vertical line like 1 pixel wide. It was very annoying especially in bright scenes. After about a week, the pixels started working. So it seems fine for now. Just hope they don't go out again. There is one other really annoying thing about this tv. The audio and video keep getting out of sync. I never had that problem before. Turning it off and on again does not fix it If I reset my dish network receiver sometimes it will fix it, but eventually it is off again. There is a lip sync option in the menu but we couldn't get that to work. There is also an audio delay option but that didn't help either. The audio is slower than the picture. So the delay only made it worse. The remote isn't very easy to use. There are not many buttons and it is easy to accidentally push the wrong buttons. It isn't backlit either. That would help if you could see the buttons. I can't recommend this tv to anyone. It could be a very nice tv if the audio and video sync could be fixed. Until then not so much.

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      That's unfortunate and not the type of experience we want for our customers! We're here to help if you need us at www.hisense-usa.com/support or by calling 1-888-935-8880. Hisense

  • Rating: 4 out of 5 stars

    Almost a Top Product.

    Posted
    WesternSky
    • Tech Insider NetworkTech Insider Network
    • Top 25 ContributorTop 25 Contributor

    Let me start off by saying that I already own a 60 inch SHARP TV (which is manufactured by Hisense - a Chinese company), and this new 55 inch smart Hisense TV product. I did some side by side comparisons of the actual picture and results were very similar. Color was outstanding on the new smart TV and was equal to my other TV. No surprises here. Colors were bright and vivid right out of the box with no needed adjustments or calibrations. Awesome overall picture. TV speakers are Harmon Kardon, which is a company which has been around since the 1950's. The speakers are quality and produce some really nice sounds, but if you want that true theatre experience you'll still have to invest in a quality sound bar. I do have a few negatives to fill you in on. First and foremost was the included remote control. Lacking from the control are the sets of numbers, i.e. 1, 2, 3, 4, 5, 6, 7, 8, 9, and 0, and an accurately labeled home button (home button has a circle on it). You would think that the remote "home" button would have been indicated with a picture of a house, instead of a circle. Furthermore, In order for you to change the station from lets says, channel 10 to channel 65 that's were the remote is super bothersome. I have never seen a remote without numbers, therefore in order to manually input a station change you have to press a button indicated with 123 on it, and then manually input the number of 65 and then wait around 2 to 3 seconds for the channel to change. What an ordeal! Why not have a remote with numbers and make everyones life a little easier. Another irritation is how slow the TV changes channels with the remote. S L O W and Annoying! I have seen other reviews in which many customers have also commented on this. Surfing a TV should be instantaneous without delays. With this Hisense product channel surfing by manually clicking on the remote is highly irritating especially when the response time is so slow. You will need a lot of patience. Channel changing should be a quick process, and if you're in a hurry to get to "that" channel you'll be disappointed. I have in the past brought this issue up with the company (regarding my Sharp TV) and they have claimed that since the TV is not being used in conjunction with a cable provider, that channel changing will remain sluggish, but I'm unable to verify this. Owners manual and instructions provided at best are sketchy. I feel that consumers should have better information than what is supplied with this TV. Is this TV for you? Picture quality is superior and super pleasing and the sound is great. Personally, slow channel surfing and a substandard remote are annoyances. I miss that quick channel surfing when I'm looking for that particular show. I do hope that this review has both educated you as well as opened your eyes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Android TV

    Posted
    emiliosic
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    We have another Hisense TV from last year which we really like, and when the time came to replace another TV, I was looking forward an Android TV. The quality of the picture is very nice and the sound is particularly good for a flat TV. The design is very sleek, with an edge-to-edge glass with a very thin dark metal on the bottom. The speakers (Harman-Kardon) are located on the bottom and on the back of the TV. The base is a pair of very sleek gunmetal legs. The screen is 4K, HDR (HDR10 and Dolby vision) with a 120Hz native panel, with local dimming (does not mention how many zones), and edge-lit. The back of the TV has a black metal frame on the top half, making it very thin on top. On the left side, there are three HDMI ports, one USB 2.0, one USB 3.0, antenna and SPDIF. Next to it there is a rear-facing panel with another HDMI, gigabit ethernet and analog input. Note that only two HDMI ports are HDMI 2.0, the other two are HDMI 1.4, and one of the HDMI 2.0 is also ARC. Having only two HDMI 2.0 ports limits what can be connected. Also the rear-facing HDMI can further limit connections on a wall mount. Other connectivity: Ethernet gigabit, Wi-Fi AC, Bluetooth. The remote control is initially set up for IR commands, and once the initial config is completed, it's set up for Bluetooth also. Bluetooth can also be used for headphones and other android-compatible devices (keyboards, etc.). Mounting the TV on the wall can be a bit more challenging than usual, because the two lower posts are recessed more than the top posts, so either get creative with the spacers or get a tilting wall-mount bracket. Don't know who could come up with this design. I had no issues mounting the older Hisense TV. Consider a tilting wall-mount to compensate for some of these issues. Google TV: Everything on the TV is an 'app'. Even watching antenna TV is an app, which thankfully, can also be selected as a traditional input. It is fast enough, but could not watch TV directly using an HD HomeRun app because the TV struggles to decode the MPEG2 stream from the TV signal. Then installed the Live Channels TV app made by Google, which intends to mash-up live TV from antenna, HD HomeRun and app-based Live TV. Great concept but the channel guide was confusing. Tuning into an HD HomeRun channel was so choppy it was unwatchable (However the same stream using an older AppleTV 4 connected via HDMI is flawless). Also despite having a very good variety of streaming apps backed by the Google Play Store, there is no support Amazon Prime (I realize this is more to do with dispute between these two giant companies, but still it's not a great user experience). The TV also has a built-in Chromecast receiver (Part of Android TV for both audio and video), and DLNA. The remote control is also interesting. As mentioned earlier, it can connect via IR or Bluetooth. It has a reduced number of buttons, more like a Roku remote but larger. There are six'sponsored app' buttons on top. This will likely vary over time. Mine has Netflix, Sling, Fandango Now, Google Play (Oddly, takes you to the app store), YouTube and TikiLive (Which is a service that would be similar to Sling). There are no number buttons. Instead, a "123" button opens an on-screen menu to scroll a number. Similarly, no media buttons, but a single play/pause button that also opens up a menu on the TV. There is a Google Assistant button that works with the built-in microphone on the remote, and channels, volume and other android-related buttons. There are also no input buttons on the remote. For this one has to navigate to the main screen and on the top there is an input widget. Despite of this, the TV does remember the HDMI input and also reacts to CEC signals, so some HDMI devices can get the TV's attention and automatically switch to the input. With some practice, the remote is simple and intuitive. Because we were using a Harmony remote with the old TV, re-programmed the remote to this TV and the remote is able to switch inputs directly, so the TV must be able to react to a lot more remote codes than what's available on the factory remote. Also the TV can be controlled by Amazon Alexa, by pairing the TV with an Alexa "Hisense" skill that works to turn off the TV or change the volume, but didn't work for me to turn it back on, although I set the TV to keep Wi-Fi on. Also, there is a clear 'bulge' on the bottom of the TV that has the infrared sensor, a rather bright red standby mode light and a single button that can be used instead of the remote to turn it on, change apps and volume. Unlike other Hisense TVs, there is no way I could find to turn off the standby light. Overall it's a good TV, which looks great on and off, with a good sound for a flat TV, although I have to say I'm somewhat disappointed with the Android TV experience and the Wall-mount issues. Supporting 4K, HDR10 and Dolby Vision, handles any movie format available streaming or from media discs.

    I would recommend this to a friend