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Customer Ratings & Reviews

Hisense - 55" Class - LED - H9 Plus Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 146 reviews

76%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 22 Reviews mentioning:
remote
  • Rating: 3 out of 5 stars

    Good TV, medium remote, bad OS

    Posted
    Kobi
    • Verified PurchaserVerified Purchase

    Remote is clumsy and not well organized. Android TV blockes a lot of application download such as Chrome, Spotify and others.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Love this tv but

    Posted
    Nosleep
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love this tv it's got great picture and sound I've used it everyday for the last few months watching tv and playing my PlayStation and it's been phenomenal since I bought it, the only problems I've with it are the native Netflix app on the tv has issues sometimes playing 4K/UHD movies as it just shows a black screen and forces you to restart or skip 30 seconds ahead to get it to show you an image and even then sometimes the audio lags behind the visuals. Another issue is the fact that I can't cast straight from my laptop to this tv as the tv doesn't show up in my list of available casting devices. I had to use a roku stick to work around this issue as sometimes I like to stream movies not on streaming applications. My laptop does pick up the roku and lets me mirror my screen, I also think the buttons on the remote are a little over sensitive and the none designated input button (the tv button button lets you switch between 2 HDMI inputs but not all) this is a tad annoying, Other than that the tv is amazing though and I'd definitely recommend it as it's an affordable price for the TV and features you get.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good TV but poor documentation..

    Posted
    jayarr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Definitely good TV, picture clarity and sound quality is good and worth the money. Absolutely poor documentation and implementation of the Menu options. Remote is big joke, sticky keys and cheap...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful picture, some quirks

    Posted
    NJRY
    • Tech Insider NetworkTech Insider Network

    Hisense made a nice-on-the-eyes 4K TV with the H9 Plus 55" television. It took about a half an hour from unboxing, to system updates, network connection, to entering my Google profile - and you may need a buddy because this is a heavy flat screen. Once set up, the brilliant screen took over the room. The H9 Plus boasts beautiful blacks and colors and gives you a wonderful viewing experience. The sound is decent, but I recommend secondary audio options like a soundbar to have an immersive viewing experience. The remote control takes a little getting used to, as it does not have the traditional number pads. However, it does have some nice shortcut keys for apps like Netflix and YouTube (though with an Android operating system, no Amazon apps), and its Bluetooth connectivity allows for voice commands using Google Assistant. If anything, I do wish the Home key was more prominently placed on the remote, as it is inconspicuously positioned under the directional keys and labeled with a circle, which will confuse most people expecting a house icon. Finally, another nice perk is the built-in Chromecast which allows for streaming directly from your mobile devices. I did have some issues with the WiFi connectivity dropping off and possibly interfering with my network, and simultaneously, I did have a few issues with the television recognizing when I had connected an Ethernet cable. These issues are small hiccups in what appears to be a very reliable, affordable, and beautiful 4K television. Overall, the H9 Plus makes TV- and movie-watching a more enjoyable experience, which is always something I can recommend with ease. Full disclosure, I received this product for my honest, unbiased review.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    SupLead
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My roommate had a 55" Sony mid range TV. This TV could match it punch for punch. Games, movies, television all just as good or better than the Sony. The only drawback to this television, is the thing they call a remote. While a good size, the buttons are terrible. It is too easy to push the home button, rather than the down button.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost a Top Product.

    Posted
    WesternSky
    • Tech Insider NetworkTech Insider Network
    • Top 25 ContributorTop 25 Contributor

    Let me start off by saying that I already own a 60 inch SHARP TV (which is manufactured by Hisense - a Chinese company), and this new 55 inch smart Hisense TV product. I did some side by side comparisons of the actual picture and results were very similar. Color was outstanding on the new smart TV and was equal to my other TV. No surprises here. Colors were bright and vivid right out of the box with no needed adjustments or calibrations. Awesome overall picture. TV speakers are Harmon Kardon, which is a company which has been around since the 1950's. The speakers are quality and produce some really nice sounds, but if you want that true theatre experience you'll still have to invest in a quality sound bar. I do have a few negatives to fill you in on. First and foremost was the included remote control. Lacking from the control are the sets of numbers, i.e. 1, 2, 3, 4, 5, 6, 7, 8, 9, and 0, and an accurately labeled home button (home button has a circle on it). You would think that the remote "home" button would have been indicated with a picture of a house, instead of a circle. Furthermore, In order for you to change the station from lets says, channel 10 to channel 65 that's were the remote is super bothersome. I have never seen a remote without numbers, therefore in order to manually input a station change you have to press a button indicated with 123 on it, and then manually input the number of 65 and then wait around 2 to 3 seconds for the channel to change. What an ordeal! Why not have a remote with numbers and make everyones life a little easier. Another irritation is how slow the TV changes channels with the remote. S L O W and Annoying! I have seen other reviews in which many customers have also commented on this. Surfing a TV should be instantaneous without delays. With this Hisense product channel surfing by manually clicking on the remote is highly irritating especially when the response time is so slow. You will need a lot of patience. Channel changing should be a quick process, and if you're in a hurry to get to "that" channel you'll be disappointed. I have in the past brought this issue up with the company (regarding my Sharp TV) and they have claimed that since the TV is not being used in conjunction with a cable provider, that channel changing will remain sluggish, but I'm unable to verify this. Owners manual and instructions provided at best are sketchy. I feel that consumers should have better information than what is supplied with this TV. Is this TV for you? Picture quality is superior and super pleasing and the sound is great. Personally, slow channel surfing and a substandard remote are annoyances. I miss that quick channel surfing when I'm looking for that particular show. I do hope that this review has both educated you as well as opened your eyes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Sound and Picture - Remote not so good

    Posted
    laserwizard
    • Tech Insider NetworkTech Insider Network

    I'm moving from a 42 inch "dumb" flat panel tv which served me well, and I wanted to upgrade to a 4k and 50 plus inch tv. I've never owned a "smart tv" so this is an exercise in frustration at times trying to figure out the locations of settings and features. Unfortunately neither the instruction booklet (multi-lingual) was not clear on how to set things up like adding a sound bar. Most of my confusion was that the interface was so different than my old TCL that was straight-forward and logical in organization. What made things worse was the remote - which after using both the old tv's, a firestick, and now a roku was clumsy and I was continually hitting one thing when I wanted to hit the navigation buttons. This made setup maddening and more difficult because just as I found something, I hit a bottom button instead of the navigation button and I had to start all over. The navigation and "ok" button area is squarish, not circular like better remotes. Easy for an adult male fat finger to think you are hitting one area when you've missed the navigation button and instead accidentally landed on bottom row of three buttons! Thankfully I was able to go to Hisense website and downloaded a much more informative instruction manual and settings became clearer. POSITIVES Wonderful picture - and the sound - I was amazed that those tiny bottom speakers that project downwards from the base were so good. I almost didn't botther hooking up the sound bar, but if I wanted to increase the volume for certain movies or music videos, the standard speakers were not enough. They were good, nonetheless for a flat panel tv! This tv has 4 hdmi inputs (one is the HDMI arc) - cable input - I hooked up my digital antenna and it captured 34 stations and the images from over the air were remarkably crisp where the stations were broadcasting high quality video; other channels were pixelated and not impressive, but that was not the fault of the antenna or the tv - just bad broadcasting! TO ROKU OR NOT TO ROKU? I've abandoned the land of Amazon fire stick since they overheat and are undependable; about a month ago I bought a nice roku that had 4k and love it. I was torn whether to try to learn Android tv or not. I had read it is slow and not as good as Roku. So I went with the Roku which works flawlessly as usual and everything is where I'm used to using. OVERALL Nice tv - worked well with wifi that I've - played well with Bluray player once I was able to navigate using the unremarkable remote for the tv. Played well with the Sonos sound bar and also allowed me to bluetooth to my favorite pair of headphones when I need to be quiet for the neighbors! Unit is big (duh! @@@@@@@ and weighs over 60 pounds so understand this if you are setting this up by yourself. These aren't awful numbers, just bulky.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Big and beautiful

    Posted
    Drummer7
    • Tech Insider NetworkTech Insider Network

    I've owned a smart tv before, which I loved, but unfortunately broke. So, I wanted to upgrade to a 4k and 50 plus inch tv and I decided to give this one a try. Pros: The size is big and beautiful. And the screen itself is really thin, which I loved! Setup of this 55" tv was straightforward and easy. You do get a basic instruction guide, but if you want anything more you need to go online. Connecting to my wi-fi was easy and it has been holding a solid connection so far. Strangely, mine came with a Hisense username on it, so when setup was finished, I just went into settings, removed the Hisense username and put in my own Google account. Connections. Four HDMI ports, optical out, component in, 3.5 headphone out, and even USB. Pretty much all you will need. Great sound! The speakers on this tv can get really loud! The sound is pretty solid for default speaker. I am really impressed! And we were impressed with the picture quality too. The picture is vivid and clear. Is great from any viewing angle. Tv is somehow easy to navigate. There are quick access app buttons that allow you to immediately watch Netflix, Sling, Google Play. I've used Netflix, YouTube, Hulu, ESPN. But unfortunately, there's no Amazon Prime Video. Another nice perk is the built-in Chromecast which allows for streaming directly from your mobile devices. While I can appreciate voice controls being implemented into today's technology, I don't see myself really using that. Cons: The remote control for this H9 Plus is not very sturdy, and my husband is kind of heavy handed. This made setup more difficult for him, entering user names and passwords would lead him to press the wrong navigation button and he had to start all over. I've smaller hands and more patience, but I felt his pain. Also, it does not have the traditional number pads and I do wish the Home key was more prominently placed on the remote. Another issue that showed up was that sometimes the tv just restarts automatically and enters into safe mode. Mouth drop, if you know what I mean. Overall, If you are looking to buy a big tv that can connect apps and don't want to spend a lot of money than this may be the one for you.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great picture and sound quality

    Posted
    Erik77
    • Tech Insider NetworkTech Insider Network

    Positive: I would first mention sound, Harman/kardon speakers are delivering awesome sound quality. Speakers are rear facing and kind of exposed so be careful and try not to damage them. Picture quality is very good and I like the fact that there is no visible physical bezel around the screen. Standing lags design its plus as well, they are very stable and they look very modern. Ports availability is better than on most of the devices these days - 4 HDMI, 2 USB's (one 2,0 other 3,0), network jack, RCA, Fiber optic, 3,5 Audio jack and of course antenna. Android OS on TV - new thing for me and option to remove or freeze unused apps it's definitely a plus. Neutral: TV is powered by Android system and with that in mind it has good and bad things. Good - you can customize it, and bad - available applications selections it's very limited. Negative: You can't run any android app on it, just one that are compatible with this device. I tried to search for lots of apps I use on my android phone and managed just to get one. Sometimes TV response seems to be little bit slow, but nothing really bad and hopefully some of future OS updates will fix this. I must say that I am not the fan of the design on remote control. Remote is small with lots of useless buttons for me (Sling, Tikilive and Fendango) while at same time navigation and menu buttons seem to be packed close up together in the middle of small remote with no spacing between them. Pros: Audio quality Picture quality Lots of ports Screen size Customization Cons: Sometimes it gets little bit slow to respond Limited application selection compared to rest of the Android devices Remote control

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Read This First if you need bluetooth

    Posted
    JoJoG

    First: The TV image is great, blacks are blacks, very colorful, no complaints here. Very thin, nice build, lots of connections, all great things, but... Second: However, if you need to use bluetooth speakers or headphones with it, FORGET IT, you won't be able to fix lipsync or delayed audio. I spent a week with the TV and customer service (that is terrible by the way), and after trying EVERYTHING, they finally sent me to tier 2 level, and I was told that there's no way to fix it. Basically, the bluetooth in this TV is to connect the remote control microphone, so you can talk to the TV. The delay is almost a full second and there's no way to fix it, as per Hisense. The reason I picked this TV was for the bluetooth, so this is going back to the store. Third: WIFI ISSUES, many reviews point the same thing. I was also having issues with the wifi connection, it won't stay connected for too long. At times, it won't even detect any networks around. By the way, The router was 2 feet away from the TV. That can be fixed with an ethernet cable, but most people would prefer a wireless connection I am sure. Fourth: SLOWWWWWW. The android TV system int his TV is too slow. There's also no easy way to change inputs from the remote. You have to go to sluggish slow android tv, go to the settings menu, and select the input. You can also create a shortcut, but still, very slow to change inputs. Same thing to go between channels... all very, very slow. I have had Hisense for some years now, and by FAR, this is the most useless TV they have made so far. All I can do is really urge you not to buy this TV and hope they come up with a better one. This unfortunately just does not work, and this is too bad, because the image quality is just superb!!!

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Please call us at 1-888-935-8880 so that we can assist you with your television. Hisense

  • Rating: 5 out of 5 stars

    Loads of features at a great price

    Posted
    Beradon
    • Tech Insider NetworkTech Insider Network

    Now I'm usually one to write off brands like Hisense as inferior. Usually it seems the construction of their TVs and the features included are well below those of some of the higher profile brands, but I've to say that I'm more than a little impressed with this TV. To start, the screen itself is one of the thinnest screens I've ever seen. Sure the lower part of the TV is a bit thicker, but you have to expect that so it has room for the connectivity, power, speakers, etc. The thin profile and ultrathin bezels make for an excellent and unobtrusive looking TV. It's really a look you'd expect of one of the 'higher end' brands. When you go to set up the TV, it goes through most of the basics you'd expect, time zone, location, etc, but then you're greeted with an Android setup menu. Now strangely, mine came with a Hisense username on it, though that may be intentional by the manufacturer so users can set up their TVs quickly, so when setup was finished, I just went into settings, removed the Hisense username and put in my own Google account. Speaking of Google, and more specifically, AndroidTV. It literally has everything. Of course it has your standard youtube, netflix, etc, but it even has A SlingTV app, so if you're a cord cutter, you have an option right out of the box without having to use a separate unit such as a Roku in order to start streaming Live TV. The google assistant function is pretty cool as well, though be careful with the volume. On the note of network connectivity for that streaming, it natively supports both 2.4 and 5GHz networks, so you wont find yourself seeing pixelated images because the WiFi is too slow. It does have a wired network connection in the back too, but you probably wont need it. The picture itself is excellent, though it could use a bit of callibrating (as all new TVs do). I've no gripes about it. It supports true 4K x 60Hz HDMI 2.0 on 2 of the 4 HDMI input jacks and audio return on one of them. In addition to all of that, and shockingly for a thin TV, it actually has a very decent set of Harmon Kardon speakers. THey get loud without distortion or sounding tinny. Really the only thing I'm not thrilled about with the TV is the remote it came with, but I've a Harmony remote so I dont care. Honestly at this price it's hard to find anything to complain about. Pros: Great looking TV 4K LED Lots of apps and features with Android TV Premium Harmon Kardon speakers Cons: The remote kinda sucks?

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    An Anomaly Of Fun and Frustration

    Posted
    Acadius
    • Tech Insider NetworkTech Insider Network

    First and foremost, the Hisense H9 Plus delivers a stunning picture. Whether you are streaming Netflix, Vudu movies, YouTube or playing video games; this TV is remarkable with visual presentation. That all said, there's a price to be paid. What's sacrificed is a comfortable user experience. While I can appreciate voice controls being implemented into today's technology, I don't think it can be compatible with every facet of technology that we use. The remote control for this H9 Plus is frustrating. I mean, REALLY frustrating. Gone is the normal remote-control face that has a numeric display. Instead, the user must contend with a directional pad, volume control, and a channel scroll. There are quick access app buttons that allow you to immediately watch Netflix, Sling, Google Play and a couple of others. I was hoping that this Google remote would reduce my dependency on my Direct TV remote. The Google Assistant understands what I am saying 95% of the time which is great. With the press of the Google button, I can say, "Watch Castlevania on Netflix," and it will open Netflix but despite me have already signed into my Netflix account, it asks me 'which account user' wants to access the show/movie I requested. On my previous Hisense, I could access MY Netflix account without any speedbumps. There's a nice ease of access when I press the mic button and order, "Open Movies Anywhere" or "Play Deadpool 2 on Vudu". And yes, you can install the Movies Anywhere app on this television which is fantastic. Unfortunately, there's no Amazon Prime Video. But again, I must come back to the frustrations that are prevalent. The H9 Plus doesn't sync its Live TV feature with my Direct TV box. This would've been nice for those moments when I want to quickly watch HBO or some other channel. From the comfort of your chair or sofa, you can ask the H9 Plus typical Google questions i.e.; "What's the temperature outside?" and she will immediately tell you. The CEC (Consumer Electronics Control) feature is hyper-sensitive when it comes to my PS4. Each time I turn on the TV, despite it being on the TV HDMI, the PS4 turns on and then the screen switches to the PS4 output which is frustrating because I then must turn off the system and then go back to the TV mode. With the previous Hisense, this wasn't an issue despite the CEC settings being enabled. There are other times where I turn on the television and instead of being greeted with a signal, there's a notification informing me that there's no HDMI signal. There's also the issue where the volume display will pop up on the screen every few minutes even though I didn't touch the remote. It would've been nice if there was an official Hisense remote app that could be used when the contingency of frustration presents itself. Hisense is a company that seems to be responsive to the needs of their consumers and I am hoping that they will release an update that will resolve at least some of my issues with the ease of access on the H9 Plus. I will close out this review with some positive words. The picture quality is sharp and smooth. There's some adjusting to be done depending on your preferences but once you find that perfect balance, you will be impressed with the picture quality. The screen brings out an array of vibrant contrast of colors. I've been playing Assassin's Creed Odyssey on the H9 Plus and it is breathtaking! I cannot wait to play Red Dead Redemption 2 and Soulcalibur 6 on this TV. When I am not playing games, I am enjoying various Netflix shows or playing my movies in 4K that have no motion blur. I tested out the built-in speakers on the H9 Plus (before my soundbar) and I will say that they are solid for default speakers. In fact, they deliver some of the most impressive sounds that I've heard from built-in speakers. There are four HDMI ports (two at 60Hz and the two at 30Hz) along with USB ports, Ethernet port, and an antenna/cable option. The thin edge bezel allows for the most screen space to be used to further your viewing experience. Hisense normally makes fantastic 4K televisions that I brag about to everyone. It saddens me that I cannot celebrate the same excitement with this model. At the end of the day, the H9 delivers with a beautiful screen full of colors and sharpness but the hurdles that await you to get to that experience are the burden.

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Please call us at 1-888-935-8880 so that we can assist you with your television. Hisense

  • Rating: 4 out of 5 stars

    Very good bang-for-your-buck!

    Posted
    MTCowboy
    • Tech Insider NetworkTech Insider Network

    The 55" HiSense H9 Plus uLED UHD television represents an intriguing entry into the new category of value-based, ultra high definition displays. The unit integrates a very good display panel into an ultra-slim form factor at a price point that is amazing! This could be your main screen or, more likely, an excellent choice for your bedroom or den as a second set. The television arrives in sturdy, well protected packaging and is easy to assemble and stand up. As with any unit of this size it's HIGHLY recommended that you have two people to pick up and install the unit. It is imperative that you exercise care not to directly contact the screen as it's thin design cannot tolerate any pressure. Once installed, the unit powers up quickly and launches into a quick setup that has you mate the remote to the set, connects to your in-house WiFi or ethernet cable for Internet access and then walks you through a rudimentary tutorial for features. In-box documentation is very limited so I advise doing some on-line research ahead of time. Once that completes you are ready for viewing. Be advised that the HiSense uses the Google TV OS as it's home screen and main interface. If you are familiar with that you will immediately feel at home. Navigation and layout are relatively responsive and are the same as my other Google TV devices. You will have access to the Google app store so you can add to the common apps already installed. One of the first things you will want to do is make certain that the OS and firmware are updated as there have been a number of initial problems that are addressed with these updates. Also you will want to cycle through the picture modes to select the one that most pleases your eye. In most cases if you fancy yourself a videophile you are going to want to select the custom preset and dial in the picture for yourself. I personally found the black levels to be elevated and the dynamic range to be lacking. After some time I was able to dial in a better overall picture. Overall I found the viewing to be quite good. Color accuracy was very good and dynamic range was very watchable. The unit also offers rear mounted speaker elements that allow plenty of volume although I would prefer more bass. Ultimately I will be running through an outboard AV receiver with surround sound so this is not a show stopper. YouTube viewing via the built in app is enjoyable. Also Chromecasting was a snap from both my laptop and our phones. On the downside - the remote control is unlike anything I have encountered before. It is a very minimalist design without a number pad! There are several dedicated buttons for Netflix, YouTube and some more obscure options that all appear to work fine but the space would have been better utilized to provide more rudimentary functions. Also, the unit randomly disconnects from my in-house WiFi even though other devices in the same room are rock solid. Finally I have struggled trying to install some apps from the store that I have not had problems with on other hardware (e.g. KODI). For my intended use I think the HiSense represents a really good value. I use outboard devices for streaming and use my external UHD Blu Ray player for maximum impact. The panel will connect directly to the HDMI output from my AV receiver so the only function it really needs to excel at will be acting as a UHD display. In that configuration I can highly recommend the display. Put this one on your short list if you are looking to maximize the bang for your buck!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is a great television set.

    Posted
    CaneDOC
    • Tech Insider NetworkTech Insider Network

    Once I got the TV home, unpacking was a breeze. It was at this time that I really noticed how thin it was. Since we are putting this tv on a dressee in our bedroom, I attached the feet with no trouble at all. This tv has plenty of HDMI ports, for both 60Hz and 30Hz. There is one USB port which is convenient for my Firestick. Once I got everything plugged in and turned it on, set-up was as easy as could be. I connected to Wifi and got myself set up with all my apps (Netflix, Amazon Prime, Hulu, etc). The set comes preloaded with so much including Google Home which is completely new for us. We are excited to see just what it can do. The real surprise came when I logged into Netflix for the first time and upgraded to 4k content. HOLY COW! I swear I could put my hand into the screen like reaching through a window. How HD can keep getting clearer and clearer is beyond me. It seems like they will reach their limit soon, lol. After the death the CRT television, I have only ever had plasma tv's. I prefered plasma because I have always felt that the picture was much better and brighter, not to mention the blacks are much blacker. This is something that LCD/LED has not been able to match until now. I am amazed at the picture and clarity of this TV set and black is much more black than I have ever seen in a non-plasma TV. I am very impressed. I must also make a comment about the sound. The sound is designed by Harmon Kardon and is very crisp and clear. I can say that this tv has the best factory sound I have ever seen. I only have two little negatives that really aren't a big deal at all and aren't serious enough to remove a full star; maybe half a star. First, the remote control is weird and not very user friendly in the sense of the markings. There are no words that say what the buttons are, only symbols. Trying to change from one HDMI input to another took some getting used to and usually took pushing all the buttons until I got to the screen that allowed me to change inputs. Once you get it down though, it is not an issue. The second problem is extremely minor. When I first then on the set, the sound and the picture are a second or so off. This is immediately remedied by changing the channel and then changing back. It only takes a second and is very minor. All in all, this is a superb tv that really delivers in picture quality and sound. I would absolutely buy this set when I need another one.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Beautiful display, frustrating interface

    Posted
    RondonJonsen
    • Tech Insider NetworkTech Insider Network

    I'm a "computer attached to the tv" kind of guy, so I've never gotten the appeal of smart tv's. Why bother with a lower quality version of an app for something that my computer that's connected to the tv can already do? The only benefit I saw was whenever I've company over, like my technophobe mother-in-law that still can't figure out browser tabs, having something with a built in interface on a remote would be much easier than using the wireless mouse and keyboard to control the program. So when I got the new TV, I was ready to have my mind changed about this whole smart tv thing, especially since this was going up in a location where connecting a computer would be too much of a hassle. Unpacking and setting up the tv was a breeze, since I planned on only using streaming services like Netflix, Youtube, and Plex, and connecting to the soundbar via bluetooth. For some reason, the set came with someone at HiSense already logged into their gmail account, so I nixed that real quick. Once everything was set up, the screen was a mess of trial apps that I would never use. Since this runs Android TV instead of some proprietary system like a lot of other tv's, it was simple to find apps in the Google Play store that I already was familiar with (and paid for, for some). Digging through the menu system however was much more complicated. The remote, oh god, the awful remote. Whoever decided to put dedicated buttons to apps that are already on the home screen in multiple places shouldn't be allowed to design anything ever again. What a waste of real estate. You'd thing that maybe by removing those horrible buttons you could put in an actual number pad, or even a keypad since there's so many places to type in user ID's or search box fields that fiddling with the directional pad that also functions as the enter button is a nightmare. Then there's the home menu button, that anyone with an android device should be familiar with (which is similar to the only button on an iphone). By putting it directly under the directional pad, I ended up hitting that button way more times than I wanted to. Not only does this kick you back to the home screen menu from wherever you were (like trying to search netflix for the next episode of You, Me, Her), but since you left the app, you have to navigate back to the app where it opens as if you were never in there, so now you have to navigate back to where you were and do the data entry all over again (and if you hit the home button again during that, well, you may just be frustrated enough to give up entirely and throw the remote through the screen). I'm not sure if it's a failing of Android TV or the HiSense UI design team, but trying to use this television is one of the most infuriating experiences in UX design I've ever had. There's a Play/Pause button, that, on Netflix brings up a menu box that has rewind, fast forward, play/pause, and stop, only the cursor defaults to rewind, so to actually pause a show you hit the play/pause button on the remote, then press right twice, then enter. That's four keypresses when it should have taken one. For a dedicated button!!! So awful. By the way, hitting the middle of the directional button actually does pause with one button press. SO WHY HAVE THE DEDICATED BUTTON THAT DOESN'T EVEN DO WHAT IT'S SUPPOSED TO DO????!!! I thought a smart tv would make it easier for my MIL so she would stop deleting icons off my home theater pc, but this, this is much much worse. The picture is really pretty though. NIce bright screen, and the 4k content looks amazing. That's, it looks good once you turn off all the image smoothing and optimization crap that all tv's these days come with (which is an industry-wide practice that will never go away, dooming us all to cheap looking garbage until someone like me gets frustrated enough to turn that junk off whenever I get access to a tv that's set up wrong).

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Please call us at 1-888-935-8880 so that we can assist you with your television. Hisense

  • Rating: 5 out of 5 stars

    Good Picture, Fantastic Sound, Tons of I/O

    Posted
    Nerdninja
    • Tech Insider NetworkTech Insider Network

    Having never really associated Hisense with televisions in the past, I went into this TV with lowered expectations, especially coming from a TV production background that made me picky about monitors and black levels. I'm completely impressed with everything about this TV! Setup was simple. Even attaching the legs was easier than any other TV I've worked with. Getting it out of the box was the big struggle. Seriously. You're supposed to pull it up from the box by the bezels to keep from damaging the set, but there are no bezels to speak of! Be prepared, it will take two people to get it out of the box. The set runs Android TV. Think of it as a 55" Android tablet. You can run Android Apps designed for their TV platform (I'm certain you can sideload other apps, too) and connect peripherals like keyboards and game controllers. There are emulators in the Play Store. Add a Steelseries Android controller and you can play all kinds of classic games. The usual list of video streaming apps is available, too. Picture quality is very, very good. Maybe not quite as good as my higher-end set in the Family Room, but it certainly punches way above it's weight in quality. Respectable blacks, good balanced colors and a sharp picture all come together here and give much more expensive sets a run for their money. On the back are 4 HDMI ports, a composite video port (but no component port, oddly enough), an optical audio out and a headphone jack. Yes, a headphone jack! It's on the back though, so if you wall mount there's no real chance of using it. In addition to WiFi you can connect an Ethernet cable on back for faster, more reliable streaming. Sound quality is excellent for built in audio. The speakers are made by Harman Kardon and appear to have two passive radiators in the back for lower bass. The speakers are loud and full and there are enough ways to tweak the sound through the menus to keep just about anyone happy. I find myself casually watching TV with the built in speakers rather than firing up my amplifier. Odds are most people will be happy enough to not need a sound bar, which will save you a few bucks. Aesthetically the set is a knock-out. Nearly no bezels, minimalist legs on each side to hold the set up (and they're sturdy) and a very small Hisense logo at the bottom. The set is amazingly thin on the top half and then widens out a bit more on the bottom half. It can be wall mounted, and the manual goes into some detail about using the spacers that come with your wall mount for the thinner portion. If you're buying a mount be sure it includes these. My only real complaint is the rather sparse remote. It weighs nothing, has very few controls and lacks backlighting. It does have a mic built in for Google Assistant and for voice searches, and six buttons for direct access to streaming services like Netflix and YouTube and something called TikiLive. While this isn't a high-end set, I would say you're getting about 90 percent of the quality of an expensive TV for half the price or less. I would be more than happy with making this my main set in the Family Room or a really excellent secondary set for the Den or Game Room.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great picture, Wonky OS

    Posted
    Josh76
    • Tech Insider NetworkTech Insider Network

    I had not had any experience with the Hisense brand so I was curious to check this out to replace an older LCD TV in my bedroom. The setup of the TV was super easy. I wanted to use it for a day before I mounted it on the wall and attaching the leg stands was simple. It's a fairly thin tv but all plastic unlike some other brands that add some metal to the frame to make it more attractive and sturdy. Once I got it up on my dresser, I plugged it in and started the setup process. Wifi connected easily and setting up the Google assistant was simple as well. The TV runs on the Android operating system and much of it's similar to my Sony Bravia. Once setup I tried out a few movies on Netflix and Amazon and was really impressed with the picture and sound. I left it on the Dolby Vision Low setting that was the default and the picture looks great with 4k and non 4k content. The sound really impressed me, my old TV was connected to a sound bar but I do not think this TV needs one, unless it's in a living room. The sound on this is perfect for my bedroom, really impressive. The TV also offers Alexa integration which is my preferred smart home assistant. The setup of this was a breeze and I love telling Alexa to turn the TV off and adjust the volume, however this could use some tweaks. Alexa raises and lowers the volume way too high and low, not in small increments. Doing the sleeo timer with Alexa would be nice to have as well as the included remote is meh. The remote is definitely cheap and feels it. it's poorly labeled but I do not plan on using it much, my Apple TV remote will do. I cut the cord months ago and use an Apple TV to watch all of my content, from Direct TV Now, Netflix, Amazon and movies on ITunes. Dolby Vision 4k content looks great. I do feel like the picture is not as clear when viewing from an angle but straight on it's beautiful. My main problem with the TV is the system. When I turn it on, I get a label on the TV saying weak wifi signal. Then it goes away. I also get a weird empty square on the screen for a moment and something else pops up saying live tv. It takes a little while to startup for sure and those labels or popups are really annoying, why can't the TV just start without those annoyances? This really makes the TV feel cheap and poorly made. I also wish the Google Assistant was always on and you didn't have to press the Google button on the remote. I will never use it that way. Ever. Overall, I am very happy with the look of the TV, the picture and the sound, but the weird on screen messages at startup keep this TV from being 4 or 5 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice 4K TV, Great Speakers, Nifty Touches

    Posted
    zboot
    • Tech Insider NetworkTech Insider Network

    This review is for the Hisense 55" 4K LED smart (Android TV) TV. It's a pretty nice looking and thin screen device. The only bulk is in the lower half of the TV that contains the power supply and electronics. While I'd have preferred that they distribute the bulk across the entire unit, as it makes on-person holding/moving/mounting the TV more difficult (since you need to grip lower or risk damaging the screen), the thin screen does look cool from the side and I can understand the decision - likely expect this unit will be used with its stands rather than being wall mounted. The picture from the 4K LED screen is great. I watched some HD and 4K content and was pretty impressed. During my viewing, I also was surprisingly pleased with the sound quality of the speakers. They don't beat dedicated speakers, but do a great job. I've sort of become resigned to mediocre sound quality from TVs and soundbars as of late. Android TV works well and the bluetooth remote is pretty cool. The TV can act as a chromecast which means you can stream your desktop/laptop to it or any other device that works. This is pretty cool as I've an Amazon Fire TV and regularly enjoy Amazon content. While I ended up connecting it via HDMI, I've the option to free up an HDMI port. Not that I think it's necessary, this unit has 4 HDMI inputs available! But back to the Fire TV, it too has a bluetooth remote and to my surprise, the Hisense remote worked on it! . So, I can use one remote for both. Now, if there was a way to also control my sound system with that remote, I'd be set! As an aside, my old TV's remote (a roku enabled TV with IR remote) also worked for controlling the Hisense. Having that work out of the box is nice. I don't have to necessarily worry about finding the right remote or firing up a phone app to control the TV. One thing where the specific remote is required is to do voice search. Android TV naturally has the Google Assistant built-in. For media, I didn't find it quite as nice as the Amazon voice search, but in terms of functionality, there's a lot more available as the Assistant is tied to your Google account and so can control everything also tied in, like Smart Home features (lights, thermostats, etc). I also liked that I could get my google calendar and other things through the TV. My first foray with what would become Android TV was with the ill fated Logitech Revue. It was pretty cool and I've missed having those features. The UI actually does still lend itself more to needing a keyboard for power use, but I think I'll get used to offloading that to the Google Assistant. In all, I'm pretty impressed with this TV. Great picture quality, easy to control, integrates well with a variety of other devices, surprisingly good sound if its speakers are all that's available to you. My only gripe was with the need to be careful with gripping the screen to setup on my wall mount, but that's a one-time thing.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great display. Dim HDR. Frustrating and buggy OS.

    Posted
    BeingHonest
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Pro: Good display Thin Dolby Vision Con: OS is extremely buggy CEC doesn't work well Dim HDR Remote is cheap and too minimal No Amazon Prime Video When setting this up for the first time, before setting any other apps, be sure to change the Google account linked to this TV to your own in the settings menu. For some reason, Hisense decided to pre-link the TV with one of their account. While this TV has a great display, it also has one the most frustrating and buggy OS I've ever used. It's prone to crashing, picture settings would revert back after powering down, and the CEC (HDMI Control) function doesn't work half of the time. Doing a power reset seems to solve some of these issues, but it's only temporary. It's a real shame the user experience is so frustrating since the TV has great colors, decent (albeit dim) HDR, includes Dolby Vision, and has pretty good speakers. Design and Build This TV is impressively thin, with the thickest part (minus the stand) is less than 3". The bezels are minimal and blends well with the screen. It does feel a little flimsy, but should be fine if left alone. The stand is about 9" deep and doesn't have significant amount of wobble. Remote The remote feels cheap and is overly minimal. The main navigation buttons just blends into each other with little distinct feeling. I often press the home button when trying to press the down button. It's missing some key buttons. There's no number pad, making you rely on using the onscreen display. It's also missing an Input button and the only to change input is to click the Home screen button and navigate to the option on the upper right corner. It's just cumbersome. Why would they remove the Input button, yet have room to include a Play/Pause button that still bring up an onscreen display to play or pause? Definitely get a universal remote. Display For this price, the display is really good. The colors are vibrant and blacks are good. My unit didn't have any edge bleed and the grays are uniform. This model also has Dolby Vision, a feature that other higher ends brands may not have. HDR is not very bright. You'll still notice a difference, it just won't be as stunning as other brighter sets. While gaming, I had to turn down the in game settings otherwise it looked blown out. The viewing angle is also not very good. A couple of feet for the center and the color shift is real noticeable. Sound The speakers are Harman/Kardon and can produce good sounds. It's still feels hollow and won't fill the room is booming bass, but it does get loud and is clear for regular TV viewing. It's better to get a sound bar. Function and Smart Features Extremely frustrating. I've a Sony Android TV and it works well. This version of Android TV, however, is so buggy that even basic functions doesn't work properly. It either crashes or requires me to unplug and reset it. I'm going to list the common problems I've had with it in the five days that I've had it. -Picture settings won't stay as you set them. Even though the settings say it's the same, the color mode and motion enhancement are obviously changed. I've to change the mode and change it back. This will happens every time I powered it on until I do a power reset. This was also mentioned in the review from rtings.com -CEC (HDMI Control) usually doesn't work properly. Sometimes it'll turn on my Sony sound bar right away, other times it takes a while or just won't at all. When it does, it takes a bit before it stopped switching modes and is useable. I gave up and turned it off. Luckily I can use my Logitech Harmony to control everything. -Going in the settings menu can crash the TV. -Apps can have issues or crash. Netflix would sometimes have a black screen when playing Dolby Vision content and required a power reset to fix. YoutubeTV (not Youtube) stutters every few seconds. I don't have issues like these on any other devices (Sony and Sharp TV, Roku, or mobile devices). -Arranging apps on the Home screen doesn't work. It'll bring up the UI but doesn't do anything when you click it or is so laggy that it'll move once after a dozen clicks. As for the other smart features, they are numerous apps on the Google Store, but strangely is missing Amazon Prime Video. You can also link it to Alexa, but it requires you to make a Hisense account so I didn't bother. The further I can stay away from using the OS, the better. I can overlook the CEC and apps issue because I've a Roku and a Harmony remote, but the picture setting issue is big concern if it keeps happening.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    It makes sense to save cents so pick Hisense

    Posted
    sundevilchemist
    • Tech Insider NetworkTech Insider Network

    Review: Hisense 55H9EPLUS There is nothing fancy about this TV. It is a straight forward budget TV that has a sharp, colorful, and excellent display. If you are looking to save some money and still get a great TV than this one is for you. PICTURE: After a couple days of watching Netflix, YouTube, and 1080P cable programming I was impressed at the picture quality and colors of the TV. This is replacing an old 2008 Panasonic Plasma that still has great picture and excels in dark scenes. I can tell you this HISENSE blows away that plasma (it should). As with any tv the better the source the better the picture and this tv shines when watching 4K content. Says to be a native 120Hz panel but all my content is in 60Hz and still looked amazing. Folks at "rtings.com" have reviewed this tv back in August so if you want tech specs I suggest you go see what they have to say. But as a normal tv viewer I was impressed. SOUND: The sound from the exposed speakers in the back sound great. Mostly treble and very little bass if any. Show dialogue sounded great. TV gets very loud without sounding bad. Fortunately there is an optical out that I connected to my receiver to take advantage of my ceiling speakers. DESIGN: I truly don't like the feet (mounts) that connect to the tv. The base support makes the tv wobbly. You don't want anyone bumping your entertainment console. I highly suggest wall mounting. Bezel is very thin. This 55" takes up less space than my old 50" plasma. REMOTE: The remote is basic. Does everything you need with a couple of buttons. The thing that makes it a terrible design is no illuminated keys. I find myself illuminating the remote with my cell phone. Very bad decision by Hisense to not include backlit remote. SMART: You get Google, Sling, Netflix, Showtime, YouTube, etc on this tv. So if are wanting to cut the cord all the apps are there for you. I was very happy that transition between apps was great. No lag of freezing up. Very smooth operations. First time setup you have to agree to Google terms and conditions. Pretty basic and if you have an android phone setup is very similar. You can also use any google account you want. With the Google store you can also download VUDU and other video apps. WHAT I FOUND NEEDED IMPROVEMENT: - I didn't like the motion improvement features. I turned off 3 of the motion controls. Made football choppy. Once turned off everything looked great. NBA games looked fantastic once turned off. - There noticeable light change when going off angle viewing. Visible outside of 140 degrees viewing. It is small drop. - black bezel and silver feet. Just home decorator in me. But silver feet base bad design. At least they are labeled left and right on base and on the tv. - I couldn't setup the tv without internet. I looked through manual and didn't see a bypass. I tried skip but kept being brought back to beginning. Will look into that. maybe a mistake on my side. Other Thoughts: I found my screen to be straight. "rtings" found theirs to be bent. Towards the top half it appears very fragile as it is pretty much glass with very little frame. So be careful during unboxing. Packaging was great. This looks to have passive cooling so no noise from tv. You get a lot of TV for very little.

    I would recommend this to a friend