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Customer Ratings & Reviews

Hisense - 55" Class - LED - H9 Plus Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 145 reviews

76%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
volume
  • Rating: 5 out of 5 stars

    Great smart TV

    Posted
    Grandma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Colors are bright and picture is so realistic. Love that I can cast my computer to it. Google Assistant is so handy to have. Looking at you tube is so much better then on a small computer screen. 4K UHD TV with HDR makes a real difference. Sound is very loud did not need a sound bar.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    deserves zero star

    Posted
    herbgardener
    • My Best Buy® MemberMember

    I bought this late August but waited 2 weeks for my son to hang it on the wall, only to find out that the cable/antenna connection did not work despite resetting and lengthy conversations with customer support. Finally (after the return period) they sent a repairman, who told me he couldn't touch it because it was mounted on the wall. Another week before my son could come to take it down and call again for the repairman who replaced a part, my son helped again to hang it, and we were all set to enjoy this new marvel. despite some flaws (its hard to maneuver between antenna stations) and the volume would disappear during the first few minutes it was on, But now today the antenna/cable thing is off again. So I can stream things, but local channels are useless again. This 2 month old tv has worked for less than two weeks, has had repairman out twice, and is useless again.

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can assist. Hisense

  • Rating: 5 out of 5 stars

    I usually go with Samsung, but not anymore..

    Posted
    TechFan
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    I picked this up about five days ago and replaced an 8 year old 720P LCD TV. Hisense isn't a brand that I would typically pick up when looking for a 4K TV, but I've been pleasantly surprised with its performance and features. First, I'm using DirecTV for my cable service and although I've a HD box, this one isn't 4K compatible. The picture however is still crystal clear. I've another 60" TV connected to a 4K box and although there are some subtle differences (darks are better, overall color is more crisp) I'm very happy with the picture quality using the HD box. The other thing that really surprised me is the sound. I'm using an HDMI cable for both audio and video and if I turn the volume up beyond 6 or 7, it gets to be pretty loud. There are two small speakers on the rear of the TV that produce some great sound. This also has Google Assistant and Android TV. This is actually a great feature that I found myself really appreciating. I can press the button and ask about weather, sports scores or what channel a football game is on and I can tune to it. I can ask to search for YouTube videos or movies on Netflix. I wasn't really sure what the benefit would be of having Google built-in to my TV, but it's pretty cool. You will definitely need to play with the video settings to get the picture just right for the room you are in depending upon the amount of light you have coming in, but that was pretty easy with the presets. The TV is a bit heavier than I thought it would be and I think my existing wall mount will have to be replaced because even after tightening it to the fullest, the TV gradually begins to lean back because it's bottom heavy. Not that big of a deal, since I can use the mount in another room, but just something to be mindful of. If you are in the market for a new TV, I would encourage you to give this one a try. Not the most popular brand on the market, but it's very well designed TV, with great audio with Harmon Kardon speakers and an overall excellent picture. I would definitely recommend this TV.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    An Anomaly Of Fun and Frustration

    Posted
    Acadius
    • Tech Insider NetworkTech Insider Network

    First and foremost, the Hisense H9 Plus delivers a stunning picture. Whether you are streaming Netflix, Vudu movies, YouTube or playing video games; this TV is remarkable with visual presentation. That all said, there's a price to be paid. What's sacrificed is a comfortable user experience. While I can appreciate voice controls being implemented into today's technology, I don't think it can be compatible with every facet of technology that we use. The remote control for this H9 Plus is frustrating. I mean, REALLY frustrating. Gone is the normal remote-control face that has a numeric display. Instead, the user must contend with a directional pad, volume control, and a channel scroll. There are quick access app buttons that allow you to immediately watch Netflix, Sling, Google Play and a couple of others. I was hoping that this Google remote would reduce my dependency on my Direct TV remote. The Google Assistant understands what I am saying 95% of the time which is great. With the press of the Google button, I can say, "Watch Castlevania on Netflix," and it will open Netflix but despite me have already signed into my Netflix account, it asks me 'which account user' wants to access the show/movie I requested. On my previous Hisense, I could access MY Netflix account without any speedbumps. There's a nice ease of access when I press the mic button and order, "Open Movies Anywhere" or "Play Deadpool 2 on Vudu". And yes, you can install the Movies Anywhere app on this television which is fantastic. Unfortunately, there's no Amazon Prime Video. But again, I must come back to the frustrations that are prevalent. The H9 Plus doesn't sync its Live TV feature with my Direct TV box. This would've been nice for those moments when I want to quickly watch HBO or some other channel. From the comfort of your chair or sofa, you can ask the H9 Plus typical Google questions i.e.; "What's the temperature outside?" and she will immediately tell you. The CEC (Consumer Electronics Control) feature is hyper-sensitive when it comes to my PS4. Each time I turn on the TV, despite it being on the TV HDMI, the PS4 turns on and then the screen switches to the PS4 output which is frustrating because I then must turn off the system and then go back to the TV mode. With the previous Hisense, this wasn't an issue despite the CEC settings being enabled. There are other times where I turn on the television and instead of being greeted with a signal, there's a notification informing me that there's no HDMI signal. There's also the issue where the volume display will pop up on the screen every few minutes even though I didn't touch the remote. It would've been nice if there was an official Hisense remote app that could be used when the contingency of frustration presents itself. Hisense is a company that seems to be responsive to the needs of their consumers and I am hoping that they will release an update that will resolve at least some of my issues with the ease of access on the H9 Plus. I will close out this review with some positive words. The picture quality is sharp and smooth. There's some adjusting to be done depending on your preferences but once you find that perfect balance, you will be impressed with the picture quality. The screen brings out an array of vibrant contrast of colors. I've been playing Assassin's Creed Odyssey on the H9 Plus and it is breathtaking! I cannot wait to play Red Dead Redemption 2 and Soulcalibur 6 on this TV. When I am not playing games, I am enjoying various Netflix shows or playing my movies in 4K that have no motion blur. I tested out the built-in speakers on the H9 Plus (before my soundbar) and I will say that they are solid for default speakers. In fact, they deliver some of the most impressive sounds that I've heard from built-in speakers. There are four HDMI ports (two at 60Hz and the two at 30Hz) along with USB ports, Ethernet port, and an antenna/cable option. The thin edge bezel allows for the most screen space to be used to further your viewing experience. Hisense normally makes fantastic 4K televisions that I brag about to everyone. It saddens me that I cannot celebrate the same excitement with this model. At the end of the day, the H9 delivers with a beautiful screen full of colors and sharpness but the hurdles that await you to get to that experience are the burden.

    No, I would not recommend this to a friend

    • Brand response

      HisenseProductExpert

      Please call us at 1-888-935-8880 so that we can assist you with your television. Hisense

  • Rating: 4 out of 5 stars

    Big and beautiful

    Posted
    Drummer7
    • Tech Insider NetworkTech Insider Network

    I've owned a smart tv before, which I loved, but unfortunately broke. So, I wanted to upgrade to a 4k and 50 plus inch tv and I decided to give this one a try. Pros: The size is big and beautiful. And the screen itself is really thin, which I loved! Setup of this 55" tv was straightforward and easy. You do get a basic instruction guide, but if you want anything more you need to go online. Connecting to my wi-fi was easy and it has been holding a solid connection so far. Strangely, mine came with a Hisense username on it, so when setup was finished, I just went into settings, removed the Hisense username and put in my own Google account. Connections. Four HDMI ports, optical out, component in, 3.5 headphone out, and even USB. Pretty much all you will need. Great sound! The speakers on this tv can get really loud! The sound is pretty solid for default speaker. I am really impressed! And we were impressed with the picture quality too. The picture is vivid and clear. Is great from any viewing angle. Tv is somehow easy to navigate. There are quick access app buttons that allow you to immediately watch Netflix, Sling, Google Play. I've used Netflix, YouTube, Hulu, ESPN. But unfortunately, there's no Amazon Prime Video. Another nice perk is the built-in Chromecast which allows for streaming directly from your mobile devices. While I can appreciate voice controls being implemented into today's technology, I don't see myself really using that. Cons: The remote control for this H9 Plus is not very sturdy, and my husband is kind of heavy handed. This made setup more difficult for him, entering user names and passwords would lead him to press the wrong navigation button and he had to start all over. I've smaller hands and more patience, but I felt his pain. Also, it does not have the traditional number pads and I do wish the Home key was more prominently placed on the remote. Another issue that showed up was that sometimes the tv just restarts automatically and enters into safe mode. Mouth drop, if you know what I mean. Overall, If you are looking to buy a big tv that can connect apps and don't want to spend a lot of money than this may be the one for you.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great display. Dim HDR. Frustrating and buggy OS.

    Posted
    BeingHonest
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Pro: Good display Thin Dolby Vision Con: OS is extremely buggy CEC doesn't work well Dim HDR Remote is cheap and too minimal No Amazon Prime Video When setting this up for the first time, before setting any other apps, be sure to change the Google account linked to this TV to your own in the settings menu. For some reason, Hisense decided to pre-link the TV with one of their account. While this TV has a great display, it also has one the most frustrating and buggy OS I've ever used. It's prone to crashing, picture settings would revert back after powering down, and the CEC (HDMI Control) function doesn't work half of the time. Doing a power reset seems to solve some of these issues, but it's only temporary. It's a real shame the user experience is so frustrating since the TV has great colors, decent (albeit dim) HDR, includes Dolby Vision, and has pretty good speakers. Design and Build This TV is impressively thin, with the thickest part (minus the stand) is less than 3". The bezels are minimal and blends well with the screen. It does feel a little flimsy, but should be fine if left alone. The stand is about 9" deep and doesn't have significant amount of wobble. Remote The remote feels cheap and is overly minimal. The main navigation buttons just blends into each other with little distinct feeling. I often press the home button when trying to press the down button. It's missing some key buttons. There's no number pad, making you rely on using the onscreen display. It's also missing an Input button and the only to change input is to click the Home screen button and navigate to the option on the upper right corner. It's just cumbersome. Why would they remove the Input button, yet have room to include a Play/Pause button that still bring up an onscreen display to play or pause? Definitely get a universal remote. Display For this price, the display is really good. The colors are vibrant and blacks are good. My unit didn't have any edge bleed and the grays are uniform. This model also has Dolby Vision, a feature that other higher ends brands may not have. HDR is not very bright. You'll still notice a difference, it just won't be as stunning as other brighter sets. While gaming, I had to turn down the in game settings otherwise it looked blown out. The viewing angle is also not very good. A couple of feet for the center and the color shift is real noticeable. Sound The speakers are Harman/Kardon and can produce good sounds. It's still feels hollow and won't fill the room is booming bass, but it does get loud and is clear for regular TV viewing. It's better to get a sound bar. Function and Smart Features Extremely frustrating. I've a Sony Android TV and it works well. This version of Android TV, however, is so buggy that even basic functions doesn't work properly. It either crashes or requires me to unplug and reset it. I'm going to list the common problems I've had with it in the five days that I've had it. -Picture settings won't stay as you set them. Even though the settings say it's the same, the color mode and motion enhancement are obviously changed. I've to change the mode and change it back. This will happens every time I powered it on until I do a power reset. This was also mentioned in the review from rtings.com -CEC (HDMI Control) usually doesn't work properly. Sometimes it'll turn on my Sony sound bar right away, other times it takes a while or just won't at all. When it does, it takes a bit before it stopped switching modes and is useable. I gave up and turned it off. Luckily I can use my Logitech Harmony to control everything. -Going in the settings menu can crash the TV. -Apps can have issues or crash. Netflix would sometimes have a black screen when playing Dolby Vision content and required a power reset to fix. YoutubeTV (not Youtube) stutters every few seconds. I don't have issues like these on any other devices (Sony and Sharp TV, Roku, or mobile devices). -Arranging apps on the Home screen doesn't work. It'll bring up the UI but doesn't do anything when you click it or is so laggy that it'll move once after a dozen clicks. As for the other smart features, they are numerous apps on the Google Store, but strangely is missing Amazon Prime Video. You can also link it to Alexa, but it requires you to make a Hisense account so I didn't bother. The further I can stay away from using the OS, the better. I can overlook the CEC and apps issue because I've a Roku and a Harmony remote, but the picture setting issue is big concern if it keeps happening.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Affordable, High caliber TV (settings included)

    Posted
    Viabledata
    • Tech Insider NetworkTech Insider Network

    From people I have heard, the consensus is that Hisense is often overlooked and looked down on. After getting this Hisense H9E Plus, I can tell you it's a strong contender in the TV market. This H9E Plus has all of the strong essentials you look for when shopping for a TV. The full backlighting, contrast zones, HDR 10, Dolby Vision, and a strong preference of mine; Good Motion Enhancement. Most of my testing was done with the Xbox One X which outputs 4k games and movies with HDR. The movies look amazing and the games are very colorful and vibrant. A lot of work must be done in properly setting up the picture settings which I will get to in a bit. Unpacking out of the box, the tv is very well protected. The feet for the tv are in the top Styrofoam. Once taking that out, you will remove the packet that includes the mounting screws for the feet, the remote, batteries, power cord, warranty card, and quick start guide. Then you are able to pull the tv out of the box. I would recommend getting an extra pair of hands to help you. The face of the tv is protected with a soft wrap and a large piece of cardboard which is very handy with moving the tv around, and can allow you to lay the tv down with out the risk of damaging something. Installing the feet is simple, and there are 2 screws for each foot. The feet are kind of wide, so I was unable to use them on my tv stand, but I did opt for an aftermarket pedestal swivel stand to mount the tv on. It was very simple to mount. The first thing you won'tice on this tv is how thin the main screen bezel is. It measures right at 5/16", which is super thin. The larger bottom part of the tv measures out an extra 1 5/16", which is still pretty thin. Once mounted and setup, the first downfall is the length of the power cord. It is around 5ft, so it can't even reach to the floor for a power strip if you are wall mounting. You will probably need an extension to go in between. Next is the remote. It is a good thing the tv is not built like the remote. It is very cheap feeling and the buttons have a weak springy feeling to them. The design is not that great, as the navigation buttons (up,down,left, right, center click) aren't very defined and found trying to navigate menus in the dark somewhat challenging and frustrating because you can't quite tell where the navigation buttons end and the menu buttons begin, so you end up activating voice control or backing out of the menus on accident. Otherwise, the remote works good and the quick navigation buttons for Youtube, Netflix, Google Play, Fandango Now, Tikilive, and Sling all work great. I was only able to test with Netflix, Youtube, and Google Play, as those are the only ones I have accounts for. The voice activation works well. Setting up the tv is an easy but interesting task. I ran into a couple error screens where it would say a process was not completed, but when exiting out, it showed the process completed, like connecting to a wireless network. It would say "Can't connect to wireless network" Then immediately show the network connected after leaving the error screen. It does want you to set up a google account and some other accounts. I found it odd that mine already had a pre-existing google account already linked to the TV. . not sure why. It just requires going into the settings and removing the account and adding another one. The TV picture is amazing. But as I stated before it will take a lot of work and set up to try and achieve that look. I will provide my settings for you to use later on in the review. There are a lot of picture settings, and also sound settings. Some previous reviews I have read talked about a bad lip sync issue between audio and video when using wifi. This TV does have lip sync issues sometimes, but I found if you are running your device through a receiver first, and use that for audio, there are no lip sync issues. The most I have seen were when playing directly through the tv speakers. It does have lip sync adjustments though There have been a lot of reviews about how terrible the tv's speakers are. . Let me tell you that is incorrect. This TV uses Harmon Kardon speakers and they are located in the center of the back of the TV. They are rear firing so the sound bounces off the wall for a better sound. The volume itself goes to 100 and is generally loud enough for casual TV watching around 14-15. In the menus' the audio menu is full of options, and it even has an equalizer setting to manual adjust the bass/mid/treble levels. It is a hertz chart. You can also turn system sounds on and off, pick a specific sound mode (Standard, Theater, Sports, Concert Hall, Music, Speech, Late Night, and User Mode). The overall sound quality is amazing. No, it doesn't have earth shattering bass or anything but the sound quality is very crisp and clear. I would run an optical cable from the TV digital out to a receiver for watching Netflix or Youtube. In case of lip sync issues they have included menu options to adjust the lip sync levels so you can match them up again, which is great and works well. The tv has 4 HDMI hookups, (2 highspeed for 4k@60hz with HDR support and 2 regular for 4k@30hz with out HDR support), and also one standard Yellow, Red, White composite hookup. A digital audio out, A lan cable port, and 2 USB ports, one at .5amp and the other at 1amp. All ports are clearly marked and easy to follow what goes where. The android side of the TV runs very well over my wifi (Comcast 150mb service) and Netflix and Youtube run great. The 4k content on each streams with great quality. The android menu's are fast and responsive. Can't find any complaints with that. Onto the picture itself. The clarity is super clear when setting up correctly. The blacks are super black, and I have not seen any bleed through in the pictures. The colors are strong and vibrant and everything really pops out at you. It is amazing quality for the price of this TV. One problem though is on the Xbox One X, when I set up the tv settings, It shows everything with a checkmark except for Dolby Vision. It shows a message saying "This TV is using an older version of Dolby Vision and is not supported by Xbox" ... I'm not sure why, but apparently Hisense is using old software to claim the use of Dolby Vision, but not worth anything if a brand new TV won't respond to brand new tech. Everything else works great though Overall this TV is definitely worth it's price and then some. I highly recommend it forsomeone looking for a great TV on a budget. It is hard to be disappointed, but it still does have its flaws, which is why I only gave it a 4/5. Cons -Short power cord -Bad remote design, cheap feeling -Old Dolby Vision hardware/softwaren't compatible with new tech -Minor lip sync issues Pros- -Dark Dark blacks -HDR 10 -Great sounding HK speakers -Lots of menu options -Contrast zones -Local Dimming -Full backlit display Now for some of the picture settings to help you out. This is while running through my Xbox One X Backlight Local Dimming-Medium Backlight Level-100 Automatic Light Sensor- Off Picture Mode- HDR Standard Contrast- 50 Brightness-50 Color-50 Tint-0 Sharpness-10 Advanced Settings Overscan-Off Color Temp- High Motion Enhancement- Standard Noise Reduction-Medium Digital Noise Reduction-Medium HDMI Dynamic Range- Auto Active Contrast- High Color Space- Native Calibration Settings - No adjustment Picture Size- Wide HDMI 2.0 Format- Enhanced Apply Picture Settings- All Sources Sound Settings System Sounds- Off Sound Mode- Theater Speakers- TV Speaker Total Sonics- ON Total Surround- Only available if sound mode set to User mode Total Volume- Only available if sound mode set to User mode Wall Mount Setup- On Advanced Settings Balance- 0 Digital Audio Delay-5 Lip Sync- 0 (Can adjust this and digital audio delay as needed) Equalizer -Adjust 120hz to 7-8 My settings aren't perfect but they get it looking pretty darn good. Hope it helps some of you. Pictures include screen caps of Dolby vision incompatibility on Xbox One X and 4k HDR clarity shot from Jurassic World: Fallen Kingdom on Xbox One X

    I would recommend this to a friend