Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $193.99
Clearance
The comparable value price is $269.99

Customer reviews

Rating 4.6 out of 5 stars with 395 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the 55" Class QD5 Series QLED 4K UHD Smart Google TV (2024)'s picture quality, ease of use, and vibrant colors. Many appreciate its reasonable price and straightforward setup process. Positive feedback also highlights the TV's quality and features. A minor concern was raised regarding the remote control's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 395 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv for a great price

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture, sound & quality. Also this is my first Google tv & I think I like it more than Roku lol!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Insignia tv

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase!!! Tv image quality is perfect and way better then a regular led tv screen

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality TV at good price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing bad to say. So far so good. Easy setup. If you're a Google user it's so seamless to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Hisense qled tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price. I can't ask for more. I hope it last a while. I recommend this brand

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I LOVE MY FIRST EVER SMART TV HISENSE 55"

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's like a Giant Desk Top, all i need is the Wireless Key Board and Mouse Pad .⭐⭐⭐⭐⭐

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the brand for the price this is ny 3rd 55" tv ive purchased, great investment and great gift

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best tv!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, vibrant coloring, nice size. 10/10 will buy again! Thank you. !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with a good image and a lot of applications!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small size is great but big one I don’t recommend look great

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv for this price. Picture is amazing. Sound is ok but i use sounbar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought on Thanks giving sale

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality QLED TV for the price $220 on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very reliable and honestly best tv overall

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size, the romote’s very easy to use and is a great TV for gaming and watching movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV but not with kids around.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great especially paired with an Xbox Series X. Watched a few movies and a couple of seasons of the walking dead. Came home yesterday to a broken screen so it lasted a month basically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It offers Google tv

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new television. It has great features and is easy to set up It also has Google tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to get it, and overall I am way more than satisfied with this purchase, the blacks are deep, great quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely perfect smart tv. Fast and clear screen. Little light at bottom is led and very bright in a dark room though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV so far for the price. Not the Greatest image quality compared to my main TV but great for a guest bedroom

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS TELEVISION!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give Best Buy and Hisense a 0 star I would. I purchased two Hisense QLED televisions in Nov. 2024. Due to different things happening in my life, I was not able to mount the tv right away. I finally was able to take the two tvs out the box and mount them this week (Feb. 2025). The 43’ I purchased for my daughter’s room worked beautifully. This made me excited to see the 55’ mounted as well but unfortunately, the item was damaged. When we took the protective panels off and turned the television on, the television does not show a picture and has a mark on the screen that was not from myself or my husband. I have exhausted myself speaking with Best Buy customer care and Hisense. They both stated there was nothing that they could do. I understand I am out of the return window and Hisense stated since it’s damaged they will not do anything with their manufacture warranty but there should be some sort of way I can be compensated. Best Buy makes enough money to exchange or replace this television and so does Hisense. The picture I’ve uploaded is the tv turned on. You can see that the screen is completely black. You can also see the film that is still on the television because like I said we just took it out of the box. I will never shop at Best Buy again. I have been a loyal customer for years even I have a best buy credit card and Hisense can forget even seeing my business come their way.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi AmberF, Thank you for choosing the Hisense 55QD5N and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration with receiving a damaged product. While we, as the manufacturer, may not be directly involved in store returns or refunds, we deeply regret that this situation did not meet your expectations. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive. Hisense

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Screen stopped working

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to purchase the Best Buy protection with this as their own warranty is a huge hassle. I had the TV for less than months and the screen display suddenly stopped working. The colors are great and ease of use amazing but suddenly no images, no explanation

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello VirginiaT, Thank you for choosing the Hisense 55QD5N and for sharing your feedback with us. We are so sorry to hear about your experience. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 3 out of 5 stars

    Saddened

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the tv set it up and there us a 23 inch white oval. Best buy is great tho sending someone to look or replace my tv

    No, I would not recommend this to a friend
Sponsored