Customer Ratings & Reviews
- Model:
- 65H6510G
- SKU:
- 6430857
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.0 out of 5 stars
Customers are saying
Customers praise the 65" Class H6510G Series LED 4K UHD Smart Android TV for its excellent picture quality, affordable price, and easy setup. However, some customers have experienced issues with freezing, slow performance, and a short lifespan.
This summary was generated by AI based on customer reviews.
Don't expect 4k uhd
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't expect 4k uhd, but for 250 black friday. Okay.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 65H6510G. This television does support 4K UHD. We're sorry to hear that you are having an issue with the resolution however not worry we will be more than happy to assist. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution.
We look forward to hearing from you!
Harley with the Hisense Support Team
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average. Delay on the hulu app is very frustrating.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Brittney, Thank you for your interest in the Hisense 65H6510G and for taking the time to provide us with a feedback. We're so sorry that you're encountering delays on the Hulu app. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Pros mentioned:Picture quality
do not recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture quality is good can not get an onscreen key board to cange WIFI will drop a program for no apparent reason when watching it will start buffering every 30 seconds
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, thank you for purchasing a Hisense 65H6510G and for taking the time to provide us with feedback. We're so sorry to hear that your TV drops programs and buffers. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. Please ensure your TV is updated to the latest firmware version by going to Settings > Device Preferences > About > System update > Check for update. If you are still experiencing issues, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
It’s would’ve been good had there not been issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this tv the price was great, the interface was easy to operate and set up. The problem was the tv would shut off on its own or the screen would go black while the sound was still going. Had to return it back.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Anna, thank you for purchasing the Hisense 65H6510G and for taking the time to provide us with feedback. We're sorry to hear that your unit was powering off on its own, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Hisense product, we are here to help! Thanks again, Harley with the Hisense Support Team.
- Cons mentioned:Performance
Crappy hisense!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! FREEZES ALL THE TIME LAGS AND TURNS OFF BY ITSELF FROM TIME TO TIME NOT WORTH THE MONEY
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6510G and for taking the time to provide us with a feedback. We're so sorry that you've experience this issue with your unit. This is no more acceptable to us than it is to you and we really do appreciate the feedback and review as this helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team
Very slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a nice appearance but its a very, very slow TV. I mean it is cheap for the size but I didnt think it was going to be so slow and cheap. Sometimes the TV won't even turn on , the controller seems to have a very delayed response to the TV
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6510G and for taking the time to provide us with a feedback. We're so sorry that you're television is moving slow. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Mrs.Humphrey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having some issues with my product. It will go blank every now and again and the brightness of the pictures will dim for no reason. I don’t know if I just got a bad product or if this name brand just doesn’t make good products.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6510G and for taking the time to provide us with a feedback. We're so sorry that you've encountered this issue with your TV. We do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Pros mentioned:Picture quality
Not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has a beautiful picture and great features.But I will never purchase this brand again.The power in my home went out briefly and somehow the WiFi will no longer hook up to the tv
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6510G and for taking the time to provide us with a feedback. We're so sorry that you're TV no longer connects to the WiFi. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Wouldn’t recommend.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely frustrated. Got this on sale for Black Friday in 2020, didn’t have a single problem with it other than the occasional need to unplug and plug it back in. Then randomly a few days ago it wouldn’t turn on. Called Hisense customer service, they sent us a firmware to try and update it ourself. That did nothing, so we called back and they more or less told us we were screwed. 14 months in to a brand new tv and out of nowhere, it’s an oversized paperweight. I will never buy Hisense again, and I highly recommend that you look elsewhere for your television needs.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello amanda, thank you for purchasing the Hisense 65H6510G and for taking the time to provide us with feedback. We are so sorry to hear that your TV is no longer powering on! We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Based on the issue you are experiencing, your unit requires evaluation by a technician. Please contact certified a local technician or electronic store for assistance with the repairs. Thanks again, Harley with the Hisense Support Team.
Will fail. CS # auto hangs up. Don't buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today is 3/26/21, bought this tv 10/27/20. Lasted exactly 5 months. Starts and turns back off immediately. I have called customer service over 20 times and each and every time it says your wait will be x minutes and then in the next 0-5 minutes hangs up the call. What a joke. When it did work the UI was buggy, always low on space, adding a high speed flash helped for a little bit using the onboard setting to offload data, however the settings wouldn't last more than 1 power cycle and it would crash and have to reset. This has to be the worst product I have ever bought, and I have bought a TV from crackheads in an alley.... Don't buy this
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6510G and for taking the time to provide us with a feedback. We completely understand your concern and frustration and we are sorry not only to hear of this issue but also to know that you are not pleased with our product or customer service. However, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. Please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We mostly watch Live TV channels, this tv does not show a guide of what is on the channels at one time. You have to go through every channel just to see what showing at the time (each hour). I wish I had my other tv back. : (
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6510G and for taking the time to provide us with a feedback. We're so sorry that you're not please with your television based on not able to receive the channel guide when watching live TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you have any questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Performance
Poor Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for 17 months and now it won't power up. Had to reset the tv a lot even when it was working because it would freeze up
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Hisense Customer, thank you for purchasing the Hisense 65H6510G and for taking the time to provide us with feedback. We’re so sorry to hear that your TV is not turning on. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Since this unit is no longer covered by Hisense's manufacturer warranty, we kindly suggest reaching out to a certified electronics technician for assistance. Thanks again, Harley with the Hisense Support Team.
Unhappy with purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an ok TV but I’ve been having issues with it not showing the picture and then will restart by itself at times. I’m having to unplug it to reset it too much
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi KNicole7, thank you for purchasing the Hisense 65H6510G and for taking the time to provide us with feedback. We are sorry to hear that TV is restarting on it's own. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Disappointing Android TV from Hisense
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV freezes often and from time to time has a hard time connecting to Wi-Fi. In the middle of playing a streaming video, it will disconnect.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Zubairu, Thank you for purchasing a Hisense 65H6510G and for taking the time to provide us with feedback. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Performance
Hisense 6510
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv cuts off alot and also turns on sometimes overnight by itself..I've reset it numerous times...
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6510G and for taking the time to provide us with a feedback, we really appreciate this review and feedback as it will help us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Potential but not there
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but issues with this TV. Shuts off have to unplug wait and reply back in. Takes for ever for channels to change with remote, screensaver comes on during movies or games
No, I would not recommend this to a friendDONT WASTE YOUR MONEY!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. If I could give this zero stars I would. Don’t waste your money! Started acting up prior to being a year old, was told it just needed the new update. Lasted a couple months after the update and now completely stopped working and was told there was nothing they can do. Obviously the “update” was just to get it past the 1 year mark so it was out of Warrenty. It’s not even 2 years old. No TV should stop working this early!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Hisense Customer, thank you for purchasing the Hisense 65H6510G and for taking the time to provide us with this feedback. We are so sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Since this unit is no longer covered by Hisense's manufacturer warranty, we kindly suggest reaching out to a certified electronics technician for assistance. Thanks again, Harley with the Hisense Support Team.
- Cons mentioned:Performance
TV Died in 20 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped powering on in less that 20 months, seems to be an ongoing problem with this model.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Paul, thank you for purchasing the Hisense 65H6510G and for taking the time to provide us with feedback. We're so sorry to hear that your TV is not turning on. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
- Cons mentioned:Remote control
Don’t buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst tv ever the remote doesn’t work at all anymore and the tv turns on and off when it wants definitely wasted me Money
No, I would not recommend this to a friend Worst TV EVER - Cheap doesn't last longer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV EVER - it's been less than 1.5 year and power board went bad 2 times. First time within year which was covered by warranty but 2nd time (within 1 year of last replacement). I would say stay away from Hisense unless you can afford buying their TV every year. New power board is $100-$130 for $250 TV. Doesn't make sense. Worst purchase ever from best buy and Hisense.And customer service deserves negative 10.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi MKMA, thank you for purchasing the Hisense DH7021KP1G and for taking the time to provide us with this feedback. We are so sorry to hear that your unit is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Since this unit is no longer covered by Hisense's manufacturer warranty, we kindly suggest reaching out to a certified electronics technician for assistance. Thanks again, Harley with the Hisense Support Team.