Customer Ratings & Reviews
- Model:
- 65U8K
- SKU:
- 6541862
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the excellent picture quality, brightness, and impressive black levels of the 65" Class U8 Series Mini-LED QLED 4K UHD Smart Google TV (2023). Many also appreciate its ease of use, high refresh rate, and HDR capabilities, making it a great option for gaming. However, some users have expressed concerns regarding the remote control's design and functionality, as well as occasional internet connectivity and software issues. The price point is frequently cited as a significant advantage.
This summary was generated by AI based on customer reviews.
Great picture but had trouble
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return two, not sure if from bouncing around in delivery truck , picked up in my truck
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello JohnH, Thank you for choosing the Hisense 65U8K and for sharing your feedback with us. We are so sorry to hear about your experience with your units. Your unit is covered by a two-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
- Cons mentioned:Internet connectivity
Worse tv I ever owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got one home and there was A line going down the screen I got another one I've had it for a week and now I can't turn on the wifi can't seem to get any help fron Hisense either.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Steve2665, thank you for purchasing the Hisense 65U8K and for taking the time to provide us with this feedback. We're sorry to hear that your TV is not connecting to the WIFI. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Get the TCL QM8.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv sucks.isnt bright has a bunch of bugs.is a HORRIBLE VALUE and can not hold a candle to the Qm8..
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi JamesW, thank you for choosing the Hisense 65U8K. We're sincerely sorry to hear that this unit failed to wow you. This model has a 1500-nit peak brightness. Please select a different picture mode or toggle with the advanced picture settings to get the desired quality. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Deception.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image too bright, it hurts my eyes, speaker sounds low, like cheap speaker. Feautures difficult to navegate.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, thank you for your review on the Hisense 65U8K, and for sharing your feedback. We're sincerely sorry to hear that this unit failed to wow you. Please select a different picture mode or toggle with the advanced picture settings to get the desired quality. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
DONT BUY THIS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute TRASH. You have to set picture settings for every single movie. None of the applications follow a standard on its Google TV and when they do; like Dolby Vision or HDR10 etc.... Even those need adjusting. DO NOT BUY unless you plan on adjusting picture before every show. Streams look like trash. No way to tell without hours of research if it's the stream, the app or the TV. I should have stuck with Samsung. YOU WILL REGRET IT
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi EMarieandD thank you for purchasing the Hisense 65U8K and for taking the time to provide us with feedback. We're so sorry to hear that your TV is not working properly. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Tv is flickering black and white, 3× faulty unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its less than two weeks old, and already failing. Out of 3 Hisense Tv's I've had, all 3 were broken/malfunctioning and had to be returned. I really like the value proposition Hisense is offering but thay doesnt matter if nothing works. I want to try one more time but how does thay saying go, fool me once, shame on you, fool me twice.. And here's the clincher: Thry wouldnt even give me my protection plan back.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Scott, thank you for purchasing the Hisense 65U8K and for taking the time to provide us with feedback. We're so sorry to hear that your TV is flickering. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Bad T.V.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The T.V. lasted 3 weeks and died. I had to call and request a replacement. The new T.V. was delivered Saturday, 6/1/24. Hopefully this will last as long if not longer as my other Hisense T.V.s. Thank you Best Buy for resolving my original concern in a timely fashion.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello MelissaH, Thank you for choosing the Hisense 65U8K, and for sharing your feedback with us. We are so sorry to hear about your experience. We take pride in making sure we produce high-quality, reliable units and apologize that you didn't have the positive experience that we strive to consistently deliver. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
BEST BUY CUSTOMER PRICE MATCH CONCERN-
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great- Would buy it again. My concern is the fact that less than 29 days after purchase the TV price dropped by $200 and Best Buy customer service did not honor the price match guarantee due to semantics. Does not make sense and left me with a bad feeling about them which is disappointing. I will think twice before I give them my business again.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Eric, thank you for purchasing the Hisense 65U8K. For information regarding pricing, discounts and availability of this model, please reach out directly to BestBuy. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Not is okay, but Bestbuy really gets the 1 star!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was not what was expected. Picture isn't as good as my previous tv, purchase several years ago. Plus it's sometimes glitchy moving in and between apps. Bestbuy gets a 1 star for this one too. Just outside of their 15 day window and they would not take a return for this item. Now i'm stuck with a tv in my living room that I hate.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi JeremydM, thank you for purchasing the Hisense 65U8K and for taking the time to provide us with this feedback. We are so sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Hisense- Horrible issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had noting but trouble with this TV since the day I brought home. A month later I have received parts from Hisense and await a tech to install. Do not recommend.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi KennethwG, Thank you for your review on the Hisense 65U8K, and for sharing your feedback with us. Rest assured, we take customer feedback seriously, and we are committed to improving to prevent similar issues from occurring in the future. Your satisfaction is our priority, and we hope to have the opportunity to restore your trust in our brand. If you require additional assistance please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of the apps will play, no sound and it runs slow. Worst purchase ever and I can’t get ahold of anyone for help.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi BjornD, Thank you for choosing the Hisense 65U8K, and for sharing your feedback. We're sincerely sorry to hear that your unit is running slow, has no sound and the apps are not playing. Please complete a factory reset on your unit by following these steps Settings > System > About > Reset > Factory reset. Rest assured that your unit is covered by a two-year manufacturer's warranty. We encourage you to reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not enjoy the Hisense TV - I bought it with a number of other Home entertainment items and within 30 days the screen blacked out with only audio available.
No, I would not recommend this to a friendTV seems broken after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting vertical moving lines and can’t really make out any picture. Just started happening after only 4 months of light use.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Mike, Thank you for choosing the Hisense 65U8K, and for sharing your feedback. We're sincerely sorry to hear that your unit is showing vertical lines. Please be assured that your unit is covered by a two-year manufacturer's warranty. We encourage you to reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Faulty Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen went black within the first 5 days while watching, could still hear sound and all other functionalities seemed to work.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Wellington, thank you for purchasing the Hisense 65U8K and for taking the time to provide us with feedback. We're sorry to hear that your screen went black. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Defective.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was defective it would half the resolution using 4k 120hz and had a dead pixel.
No, I would not recommend this to a frienddefective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defective. needed to be replaced. love the tv. just need one that works.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi GlennS, thank you for purchasing the Hisense 65U8K and for taking the time to provide us with this feedback. We are so sorry to hear that your TV is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
- Pros mentioned:Picture qualityCons mentioned:Internet connectivity
Great Picture Quality. Internet Connectivity Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great! The sound is automated based on what you're watching. Sometimes it will get really soft or really loud after you've been watching awhile. It seems to have trouble instantly recognizing what you're watching to adjust the sound accordingly. I leave it on, because it sounds great once it's recognizes what you're watching and optimizes to your programming. There is also a slight issue with the Internet connectivity through an ethernet cable. When turning off the TV, it seems to not truly turnoff and only goes to sleep. Every time I turn the TV on after it's been off for awhile, it doesn't reconnect to the Internet through the ethernet cable. I have to restart the TV in order for the Internet to reconnect through the ethernet cable. However, when it's connected, it's fast. It just struggles with the initial connection to the ethernet cable. Haven't found a fix yet despite in-depth research. May have to call support to truly fix this.
No, I would not recommend this to a friend - Pros mentioned:Black levels, Brightness
Amazing picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv to replace a similar priced Samsung tv. This tv compliments my ps5 so well! Great refresh rate with awesome colors. Super bright display and deep blacks. 10/10
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Hisense for the WIN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went in to look at a new Samsung or LG TV but after seeing those versus this Hisense we went with the better picture and less expensive Hisense. I am honestly still surprised by the picture quality, Hisense has stepped up their game. We are going to be going back to buy another to replace our daughter’s old Samsung too.
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
Hisense U8K for the Win!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with this TV!!! The colors pop, contrast is impeccable, sound is WAY better than expected. No complaints.
I would recommend this to a friend