Customer Ratings & Reviews

Within two weeks of low use the internet connectivity went out on the tv. This is a smart tv so without the ability to connect it to the internet it was useless. Luckily with my rewards membership I was able to return since it broke just past the normal return window.

Lags a lot and restarts itself. Owned it 4 years and wouldn’t buy another.

It works when it works, but it will randomly require us to unplug and plug back in due to freezing. Very inconvenient with our mounted tv. Not great.

No good my tv the hissen 85 It has black spots on top of the screen

I had a Vizio TV that developed multi-colored lines. It's my TV in the basement so I was looking for a mid-range TV that just worked. Enter the Hisense U6N which blew away my expectations. The Hisense U6N offers Mini-LED, Quantum Dot Color Technology, Local Dimming, and Dolby Vision (along with all major HDR formats). The result is a very capable TV that produces a clear picture, remarkable eye-popping color, that has the brightness to handle a fully lit room and local dimming for those times you want to turn out the lights and enjoy dark scenes. Refresh Rate on this TV set is 60 Hz, but Motion Rate capable of 240. The bezels around the sides and top are about 1 cm wide. The bottom bezel is a little wider. But it all fades into the background when you're watching content on the TV. Physical setup was pretty easy. There are instructions in the box on how to set up the feet of the TV. These feet are about 12 inches in length and can be paired up in two configurations. The widest configuration is great for stability, while the narrow configuration is great for when you don't have a wide enough TV stand. In my case, since I was taking down my old TV that was wall mount, I was able to quickly swap in the wall mounting frame into the 400 x 400 VESA mounting configuration. At roughly 60 lbs, the TV screen isn't terribly heavy, just bulky, so best to have a partner to help you move it around. The Hisense U6N has 4 HDMI. 3 of them clustered together off to the side with the third one supporting eARC, the 4th HDMI port faces the wall behind the TV along with the Optical port and Network jack. There are two USB ports supplying up to 5V @ 0.5A. It also has a Coax input and a headphone jack. The remote is laid out pretty logically and has a nice feel to it. It's plastic, but it has a brushed aluminum feel to it. It is also backlight which is a nice touch. First time setup was a little tedious. There are a lot of legal agreements involved. Nowadays, this is par for the course. It took two attempts before it connected to my wireless network. It also didn't like connecting to my Google account the first time, but afterwards it was just fine. Once it was set up, I could connect to my usual streaming services or install them pretty easily. I connected this TV to a different branded sound bar via an Optical Audio cable. I had to go to two places to set the Optical Audio. One to set the output, another to set the audio pass through. Once that was done, I found I could control some of the volume with the TV but ultimate volume is really controlled by the soundbar. In other words, I found that the audio was set to 80 on the TV and changes to that number were subtle. However, when I flipped to the soundbar's remote to control the volume, it made a big difference. If you're in a similar predicament, I would look for a universal remote where you can set the volume controls to the soundbar instead of the TV. Watching TV Shows or Movies or even YouTube videos is quite enjoyable on this U6N TV. The out of the box color contrast is very pleasing. The colors pop very nicely (not comically). I connected this to my Xbox One S for some 4K Blu Rays and was quite impressed with the performance. I also grabbed some of my games and did not feel any input lag and I feel that the processor really worked in my favor to eliminate tearing. After settling in with the TV, I did find a few annoyances. The first is that it takes about 40 seconds for the TV to start up on a cold start. The first 5 seconds you have a blank screen and then the Hisense logo shows up. Then after another 15 seconds, a Google logo shows up. Then 20 seconds after that, is when the TV menu pops in. This is unusually long in my experience. Second, response to the remote control is sluggish and WiFi connection doesn't always connect right away. Third is that the power cord is on the right hand side of the TV while all the other input cables are on the left. This made wire management just a little more difficult. Third, there is a white status LED that in my opinion should be a lot dimmer. When the TV is off, that status LED is on and kinda bright. When the TV is on, thankfully that LED is off. And last, while there are microphones on the TV and remote, if I want to disable the TV microphone, there is a slider switch that can mute the microphone, however four amber LEDs stay on. I am hoping a future software update will allow a user to disable those amber LEDs. Otherwise, I might just have to employ a little bit of black electrical tape. In the end, it's a great TV. It's loaded with well thought out features that you would be hard pressed to find in an LG or Samsung branded TV for the equivalent price.

Good tv laggy interface and doesn’t live up to mini led name

Paid for pick up and install and was told the tv no longer excited brand new. Only used. They couldnt install a used one. Wasted a month waiting on delivery, never recieved. Went to the store after being contacted by a representative. Store reps told me there was nothing they could do, nor could they tell me where the tv i ordered was.

Did not show like I expected it to. I was a little surprised. Samsung is my tv.

Brand new tv, keeps freezing the frame, and always has issues with sounds linning up with picture. Not happy.

Worse TV ever. Purchased the first one end of December 2 weeks later, BestBuy just came and replaced it with another Hisense, different model. Now 3 weeks later, it has been freezing up, closes out of the program we are watching and goes back to the home screen all by itself. The mouths do not match the audio. It blips in and out. Now we are having a TCL brought instead. Hope it works better. Thumbs up to BestBuy customer service though for working with us so fabulously.

This TV made us dizzy. The quality was terrible and the motion of the pictures was so off. The lips were constantly not synced up. The TV constantly turned black, froze, and stopped working. We returned it for a Sony Bravia

PROS: - Vibrant colors and deep blacks thanks to full array local dimming/mini-LEDs and quantum dot - Smart TV with built-in Google Assistant so you have all your favorite streaming apps built-in - Thin bezels for a sleek look CONS: - Initial setup and updates take some time - Startup is slow - Remote response can be slow I was very surprised about the size of the TV thinking my previous 65” TV was huge but this Hisense 75” is an absolute behemoth framed with thin bezels all the way around. Thoughtfully they did include two mounting options for the legs, both wide and narrow, so that you can adjust based on the size of your media center console without having to go buy a new one. If you’re going to wall mount it uses a standard 400mm x 400mm VESA pattern with M6 screws. In terms of inputs if you are like me with an external soundbar then you’ll be pleased with the inclusion of eARC on one of the HDMIs in addition to 3 other HDMI ports. There is also optical audio if you require that for your soundbar or dedicated audio receiver. The TV only supports up to 60Hz in, but for most applications the picture is going to looks great and you won’t notice a difference. The TV features an RJ-45 port so you can hardwire your internet in if you have the drop for it. A minor annoyance, especially if you are wall mounting the TV is that the ports are all on one side and power is on the other which makes things slightly messy if you have power and ports integrated into one box on your wall for example. On the front of the TV there is a manual privacy slider for the built-in microphone if you wish to shut it off which is great for those that want the option. There are USB ports (0.5A) on the back as well and while the TV does have built-in Google Assistant a nice touch would have been something with higher amperage in case you did want to plug in something else. Turning on the TV for the first time you’ll be greeted with many updates which does take some time, but it’s also great to see that they are continually updating the software. The controller is plastic with a metal finish, but is nice with app shortcut buttons, a google assistant button, and backlight. Navigating the software can seem slow due to some input lag from the controller, but it's very straight forward to navigate through your favorite streaming apps and shows. Since this unit is mini-LED with full array local dimming the contrast is much better than older LED TVs that might only have direct lit or edge lit backlights which results in a washed-out picture. The mini-LED strategy paired with quantum dot technology really makes the colors vibrant and pop. 4K YouTube footage, Netflix, and games on my Xbox Series X were immersive and looked great with deep blacks and rich colors. The built-in speakers offer a very balanced audio experience with a good amount of bass that’s good for day-to-day enjoyment.

Below is just delivery issues There is a lot more. Like I was lied to several times and BB did not give a dang 1st Driver left reason was a lie. 2nd TV was broke 3rd Best Buy had the wrong address.

Was excited with the purchase, but didn't get a chance to watch the TV. It arrived cracked. Returned and bought another brand for more $$. You get what you pay for.

! Ill change it for a change it for a $400 credit reward

The item came in broken and never worked. My repackaging didnt meet the return criteria and they refused to fix it. I will never buy from Best Buy again.

This tv keeps cutting off over and over and won’t turn back on I don’t understand what’s going on with it. Of you buy this tv definitely get a warranty

TV keeps on going back to the home screen wont let me watch Netflix, Youtube and Directtv. Does this every 30mins.

TV delivery and coordination had serious challenges... Install Group wasn't really qualified to fix the issues nor program the remote.

I have been using the Hisense U6 for about a week or so and have been pretty impressed so far. After unboxing and plugging it in, there is, of course, the obligatory update which took about 20 minutes to complete. (I am using a wifi connection which is pretty speedy, but a wired connection could have brought this time down somewhat.) Once that was done, the rest of the setup process went smoothly through the Google Home app. That part took about 10 minutes but it was painless. Once all of that was done and my external devices were connected, it was on to a beautiful viewing experience. Before getting to that though, I will say that during setup I noticed the system sounds and clicks were on which I personally cannot stand. It’s not easy or intuitive to find the toggle to shut them off so having to spend several minutes digging and drilling down through the various menus was frustrating. A minor issue, but something that irritated me. One other small gripe is about the remote. It is a sleek, thin, and somewhat slippery device which I fear I’m going to drop just about every time I pick it up. The battery compartment is a little difficult to figure out and I was afraid I was going to break something trying to get it open. The backlighting is a nice add-on, but it’s not for all of the buttons. And I’m not the biggest fan of the preset quick access buttons, but at least there is one you can customize for yourself. Now on to the picture quality which is obviously the most important thing about a tv. The screen has great overall brightness and the color tones were perfect for my liking without having to make any adjustments which is a rarity. The clarity is absolutely amazing, especially when watching fast-paced sports or gaming. The local dimming provided by the mini-LED’s is much better than other tv’s I’ve owned in the past. It seems much more natural which is likely because of the dramatic increase in the number of supported zones (think thousands rather than less than 100), so the contrast difference in light and dark areas is dramatic without feeling blown out. For something in this price range, it is quite impressive. Hisense also has included an HDR IQ feature which allows the tv to automatically adjust to varying room lighting conditions. In the past, I have always turned these types of features off because they never seemed to really work, but Hisense has figured out how to do it and make it feel natural. While this set only has a 60Hz refresh, and doesn’t necessarily have all of the options you get in a high-end tv, it is certainly a leader in this price point and it doesn’t feel lacking in the options department. Finally, the sound quality is the only place this tv really sags. The built-in speakers just don’t have any “oomph” and the sound can be flat. Where I have this tv there really isn’t a good place to install a soundbar or other external speakers, so I’m stuck with what I’ve got. This isn’t my “main” tv so it’s not a huge deal, but if good sound is what you’re looking for, know you’ll likely need to supplement the built-ins with something else.