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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 104 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers express satisfaction with the 85" Class U7 Series Mini-LED 4K UHD QLED Smart Google TV (2024), particularly praising its excellent picture quality, brightness, and impressive black levels. Users find the TV easy to use and appreciate its size. Many also feel it offers good value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 104 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Hisense U7N

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was very easy to get unboxed, set up and running. It has a great picture right out of the box, but looks best in either of the two theater modes (day & night) or in film maker mode. The only issue I have had so far is that after the latest update it that Google TV will reboot after the tv is on for and extended time. I have tried all of the remedies in the various forums to no avail so have stopped using Google TV and am using an Apple TV 4K for streaming. I was pleasantly surprised by the sound this tv produces, definitely not the tinny sound you usually get with a lot of flat screen sets. I am very pleased with the addition of an ATSC 3.0 tuner, which allowed my to pick up in excess of 70 channels, although after deleting the shopping, religious, and Spanish language feeds (along with the standard channels that have an ATSC 3.0 feed) I was left with around 50 or so that I actually watch. Those broadcasting in ATSC 3.0 have an excellent picture. I would highly recommend the 2024 U7N to anyone who wants the increase picture quality and brightness that a mini-led set offers at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Wow! Simply Impressive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our less than 2 year old Samsung 75 inch TV developed numerous dark spots on the screen and was condemned as unrepairable. After researching current TVs we decided to upgrade to an 85 inch Hisense 85U7N and boy are we glad that we did. We’ve had this Hisense TV for 2 weeks. After tweaking the various settings over a few days we have found the screen to be bright and vibrant during a wide variety of lighting conditions ranging bright sunshine to dimly lit evening hours. We had tried to watch the “Cross” mini series on our old Samsung TV but we had to stop because we just couldn’t see what was going on. With this new Hisense TV we were able to clearly see all of the details in this darkly filmed show. From NFL games to the Tournament of Roses parade the the screen is crisp and vibrant. Although we do have a sound bar we rarely use it since the built in speakers and bass speaker sound very good. We highly recommend this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best buy in the Hisense range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, perfect size and great picture. Did all my research and this model seemed to be the sweet spot for value/performance.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Price

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent a month looking at online reviews and for a tv and it led to this one. I'm very happy with the price and quality of the tv. The blacks are dark and its great in a lit room. I could maybbbbe see myself getting the U8 but for the price I'm happy with this one. Warning. you need a truck to pick it up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Absolutely no regret!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly a great TV! best bang for the buck TV. I've never had a TV this big, not even this nice, it's a nice experience for movie for sure! Best Buy genuinely has great deals on everything.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Dope TV and i highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i love it. Got it for a great value and its been performing flawlessly. Great pic. Great sound. Great options loaded onto the tv. Cant complain 1 bit.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My new TV

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is awesome nice colors and was packaged really well. And loved the beat buy service for getting it delivered to my house and took it upstairs! Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HISENSE #1 TV COMPANY OVER Samsung!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the new #1 TV company over Samsung trust me. Im allset for the next 10 years. Nothing besides a gaming computer can keep up with it. Xbox can only put out 120hz and any cable company can only do 4k 60fps where this TV can handle up to 144fps or hz. So im good until they can pass 144hz or more.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great features at a great price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Very happy with the quality of the color and the picture of this television. Good quality sound as well with the built in subwoofer, I rarely have to raise my volume past 25. Other televisions I’ve owned in the past you could put the volume at 100 and they still weren’t very loud. Overall I am very pleased with this television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, super crisp and clean image. Fast response and smooth gameplay on grand turismo.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply BEAUTIFUL! Has every app u might need. Great color & sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and excellent sound. Earc outputs sound and video to receiver bidirectionally with ease. Google TV is fast and response with plenty of memory for app installs.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Too good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice tv I have no Words to describe how good it is

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV right before Christmas and have been super impressed with the picture and colors!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound easy to format can find everything I need including my apps

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome price for a 85”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tv replacement for my 7 year old 65 inch TV. Great sound and picture quality

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    High Quality 4K QLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for buck purchase considering all the features and built in Google TV.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Read this before you buy a Hisense—waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV for my dad in December 2024. Also purchased a Best Buy Geek Squad Service plan. In July 2025, only about 6 months after receiving the TV, it developed 2 strong lines through the screen (see photos). Best Buy was absolutely no help since they happened within first year of the purchase— this means we had to go through the manufacturer warranty process with Hisense. The Hisense warranty process is absolutely insane. Once all the documentation is received and they send a tech to inspect, the tech then “destroys” the TV onsite (literally disables it, removes from stand, cuts lines in the screen), like 2 weeks before they send a replacement. They then made it my dad’s responsibility to remove the destroyed 85 inch TV. When the new one was finally delivered, the screen looked okay to him so he accepted. I came over a week or so later and saw that it was badly bent in the back, leaning on the stand, and couldn’t be wall-mounted as planned. We’re now going through the warranty replacement process with Hisense again and it can take up 4 weeks to get a refund (their chosen method instead of another replacement). I do not recommend Hisense at all. Even if it looks good initially, if you run into an issue it’s a nightmare to deal with.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for choosing the Hisense 85U7N and for sharing your feedback with us. We are truly sorry to hear about your experience. We appreciate the feedback and review, as this helps us improve our products and services, not only for our loyal customers but for our customers of the future as well. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    Hisense U-7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv for the price. All the features of a television costing twice as much. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 4 out of 5 stars

    Get It While You Can

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV on November 10th, upgrading from a nearly 7-year-old 55-inch TCL model. The improvements are immediately noticeable: a significantly larger and clearer picture, excellent SDR and HDR performance, and impressive brightness. The interface is functional and gets the job done, while the sound is loud and clear, though it lacks depth or punch. Even with the subwoofer on the back, a soundbar or receiver setup is highly recommended for a fuller audio experience. My primary concern with this TV is occasional image quality issues during Dolby Vision content. In darker scenes, I’ve observed instances of muddiness or clouding, where certain areas appear as indistinct blobs of color, almost as if a raindrop on a camera lens wasn’t wiped off before filming. This anomaly detracts from an otherwise solid visual experience. Additionally, Hisense's customer service could use significant improvement. I was promised a free copy of NBA 2K25 with my purchase, but it has been out of stock for weeks, leaving me waiting without resolution. On a related note, I also tried their soundbar, which I ended up returning—though that’s a review for another time. Despite these shortcomings, this TV offers exceptional value for its price point. The features and performance far outweigh the drawbacks, making it a strong contender for anyone seeking high quality without breaking the bank.

    I would recommend this to a friend
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