Customer Ratings & Reviews
- Model:
- 85U7N
- SKU:
- 6579196
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the 85" Class U7 Series Mini-LED 4K UHD QLED Smart Google TV (2024), particularly praising its excellent picture quality, brightness, and impressive black levels. Users find the TV easy to use and appreciate its size. Many also feel it offers good value for the price.
This summary was generated by AI based on customer reviews.
Great for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, great experience with Best Buy service in the store and delivery services
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best service , quality goods and on time delivery
I would recommend this to a friendTERRIBLE WARRANTY PROCEDURES!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an 85in U7 from Best Buy on 2/8/25. Within 1 month, there was a dimmer coulmn that formed on the right side on the screen. Contacted bith Best Buy and Hisense. Best Biy stated it was outside the return timeframe. Hisense took 2 weeks to talk with someone, and that was from me reaching out through the online chat due. At that point, the right 1/4 of the screen was now dimmer. Hisense determined that there was a panel issue, and they sent out a tech to field destroy the TV. 4/4 the TV is destroyed, 4/8 received a phone call that there is no TV available for replacement, and a check would be issued with a 2-4 week timeframe. Apparently, 2-4 weeks, according to Hisense, is "expedited." I highly recommend not buying Hisense as their warranty practices are intended to benefit the company and not the customer. No TV should be destroyed without having a replacement availability. If you bought a TV on sale, forget about a replacement. They will cut you a check and hope you buy a replacement at full cost so they continue to make money and not lose out of profits.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Hisense Customer, Thank you for purchasing the Hisense 85U7N and for taking the time to provide us with this feedback. Regarding the refund process, we understand your frustration with the delay. We assure you that we are actively working to expedite the refund and rectify the situation as soon as possible. We appreciate your patience and understanding in this matter. Thank you once more for your trust in Hisense. Warm regards, Harley and the Hisense Support Team.
- Pros mentioned:Brightness
Broke in 13 days.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 13 days the back light panel blew. I like the brightness of mini- led, but it’s too much of a gamble to get a non-defective tv. Not worth it to me.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for choosing the Hisense 85U7N and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a two-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Lost a sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would of liked to have the tv but they had me move everything for a delivery and never showed up with the tv to install I called them while waiting for the delivery to see if they were in route and they said there wasn’t a ticket to install. Why would they call me and have me move ever for installation and not even have me scheduled for an installation??? Just saying that if this was a small Mom and Pops business they would have loved a 2000.00 sale. But to a corporation we are just a number that they lost.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi WayneC, Thank you for choosing the Hisense 85U7N and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration. While we, as the manufacturer, may not be directly involved in delivery, we deeply regret that this situation did not meet your expectations. We kindly suggest reaching out to Walmart to initiate a resolution process. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive.
- Pros mentioned:Picture quality
No free code for game other then that. Great tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great. Picture quality,watching movies and using my switch and ps5 it’s astounding. But only giving 1 star due to them running out of the free game that came with the tv. Running out of a digital code is crazy. I get it. You ran out
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello AnthonyL, Thank you for choosing the Hisense 85U7N and for sharing your feedback with us. We are currently working with the rewards program administrator to restock game codes and expect availability in the coming week. Please keep your PIN and try re-submitting or re-accessing the Rewards Store in a few days. As a reminder, we will accept claims up until December 16. We appreciate your patience as we get back into stock. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Hisense tv Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased sept 12 2024, lasted till Oct. 11 2025 one month past the one-year warranty. Cost over $100.00 per MO. used junk. Contacted Hisense no help there
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello RussellT, Thank you for choosing the Hisense 85U7N and for sharing your feedback with us. We are truly sorry to hear about your experience. Your unit is covered by a two-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Issues with audio sync
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having lots of issues with voice sync to multiple devices
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi AaronB, Thank you for choosing the Hisense 85U7N and for sharing your feedback. We are sorry to hear about your experience with your unit. Please complete a factory reset on your unit by following these steps Settings > System > About > Reset > Factory reset. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although others have had good things to say about this TV, I think I must’ve had a defective one. Could never get the picture with the correct color or acceptable sharpness. Returned and bought a Samsung which I’m very happy with.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Hisense Customer, Thank you for choosing the Hisense 85U7N and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. We take pride in producing high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We hope you choose Hisense again in the future and if you do, we are here to help you. Thanks again, Harley with the Hisense Support Team.
Failed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed delivery, the item was not delivered on time, it was rescheduled at the very last minute
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi JorgeC, Thank you for choosing the Hisense 85U7N and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration. While we, as the manufacturer, may not be directly involved in delivery, we deeply regret that this situation did not meet your expectations. We kindly suggest reaching out to BestBuy to initiate a resolution process. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive.
- Pros mentioned:Picture quality
Great Budget 85” TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV as an upgrade after some living room modifications. The TV looks great mounted on the wall and the picture is very good for the price. Plus all the capabilities and available connections in the back, it is hard to argue about anything this TV offers. I stream my live television so the overall quality could be better, but that is at no fault of the TV, only the streaming providers. Movies are excellent quality with no complaints. You wont be disappointed!
I would recommend this to a friend
