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Customer Ratings & Reviews

$349.99
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Comp. Value: $399.99

Customer reviews

Rating 4.5 out of 5 stars with 50 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the impressive sound quality of the AX5140Q soundbar. They also find the system incredibly simple to set up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-50 of 50 reviews
  • Rated 5 out of 5 stars

    Quality sound system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very straight forward setup, very simple to pair the system. The sound is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is fantastic. Easily put together. Very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dolby Atmos on a Budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for small room home theater! Pairs perfectly with Hisense TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Feels like I'm at the movies! Crisp clear sound!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor connection and sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had nothing but problems with this system. The sub will go into a disconnect-reconnect loop every few minuets. The right rear channel also goes in and out. It's really frustrating trying to make this work. I have the sub about 3 feet away from the soundbar, and it still goes into the loop. Even when it's connected, the sub output is almost nothing. I have an older 5.1 system from Hisense, and it is much better sounding, without issues. I wouldn't buy this model.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi ShawnR, Thank you for choosing the Hisense AX5140Q and for sharing your feedback with us. We are truly sorry to hear about your experience. Rest assured, this unit is covered by a one-year manufacturer warranty. Please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    Hisense TV and Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, the sound is amazing, crisp and clear!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent system for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent package for the price. Wish bass was better.

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Paul, Thank you for your review of the Hisense AX5140Q. We are truly sorry to hear that this unit failed to wow you. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item wouldn't connect to my u8n. As a result I couldn't get hi-concerto or the ez play menu. I called hisense but could only get automated help which ended with them telling me to update my TV firmware on their website. Entering my sn only got me to owners manual no firmware. The sn of the soundbar was rejected. Im exchanging for another to see if i have better luck since this was a demo.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi SandraR, Thank you for choosing the Hisense AX5140Q and for sharing your feedback with us. We are truly sorry to hear about your experience. We hope your future experiences with our products will be more positive. Warm regards, Harley and the Hisense Support Team. Hisense

  • Cons mentioned:
    Speaker connectivity

    Rated 1 out of 5 stars

    Speakers won't connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right side speaker wont connect, did all troubleshooting didn't work. Rating is my experience, may work for others

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi SteveM, Thank you for your review of the Hisense AX5140Q. We are truly sorry to hear that this unit failed to wow you. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Surround sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the cost of the product it sounds great and the ease of installation was a breeze. I would recommend this product to anyone.

    I would recommend this to a friend