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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 51 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers express satisfaction with the L9G Laser TV's picture quality and color accuracy, frequently praising the vibrant and impressive visuals. The projector's brightness also receives positive feedback, with users noting its excellent performance even in brightly lit rooms. No significant negative feedback was reported. Overall, the reviews highlight a positive user experience with the product's visual capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-51 of 51 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is just so natural and very good Laser TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing picture quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I watched many videos before purchasing but I must say this laser television is amazing!! The picture quality is so good even in a lit room and the build process was not even close to as hard as I was thinking it would be.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Is it worth it?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: huge screen Cons: most everything else Giant size screen allows the finest details in 4K close-ups to be seen. Picture is not very bright - even in vivid setting. Blacks are gray. Daylight viewing not recommended for any videos which aren't bright. Automatic geometric adjustment was a nightmare. I couldn't get manual geometric adjustment to work at all. Several 1-2 second dropouts of picture while watching a long movie. Sound was actually passable for such a small unit. Not GREAT, but functional. Better than the sound you normally get from a TV. Fan noise was rarely noticeable, I'll most likely keep it - since I normally watch TV late at night and it makes 4K movies really look like movies. Would I buy it now that I know more about it? No.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Roginator, thank you for purchasing the Hisense 120L9G-CINE120A and for taking the time to provide us with feedback. We are so sorry to hear that you are unsatisfied with the brightness and automatic geometric adjustment. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    Amazing picture!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We researched and researched before purchasing this projector and it does not disappoint. The picture is so crisp and bright, we are extremely happy with our decision.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not buying again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It needs to be about 20” fron the wall to get 120”

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best laser TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! Colors are beautiful. Not the brightest during the day but bright enough to watch tv. OS very responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    At Home Theater!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have the space and looking for a movie theater experience, this is a must! I won't be going to the movies anymore.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I bought a broken unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit did not connect to Wi-Fi or Bluetooth it's like it was not installed on the network card. I did some troubleshooting and did a factory data reset, but it did not work. I contacted customer service they told me I would have to talk to a specialist and it would be 24 to 48 business hours before they contact me back. They never called. To pay all of this money for a unit from a company with horrible customer service is ridiculous. The worst part about this is Best Buy does not have this in stock. It takes a week to get it. So if you ever have to send the unit back you will not be with one for over a week, and if you do send the unit back, you will have to send back the screen that comes it also. Luckily Best Buy had a deal with $1,500 off the Samsung premiere. I returned this expensive piece of junk and got the Samsung Premier instead and bought a separate screen, now I'm happy and satisfied.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Marcman, thank you for purchasing the Hisense 120L9G-CINE120A and for taking the time to provide us with this feedback. We are so sorry to hear that your unit was not connecting to Wi-Fi or Bluetooth, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Hisense product, we are here to help! Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    Excellent picture and the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laser TV ever. No words to explain it’s that good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A REAL PURCHASAER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to say at this time --- Magnolia was to install the projector and screen, but the screen arrived and was apparently missing some frame parts - so no frame means no screen means no picture to review yet. Will update this when (if ever) Hisense and Magnolai manage to get this resolved.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Hisense Customer, thank you for purchasing the Hisense 120L9G and for taking the time to provide us with feedback. We’re so sorry to hear that you have not received the frame parts. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    The Future Of TV's Have Arrived

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hisense is going to take us to new horizon with Laser TVs

    I would recommend this to a friend
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