Customer Ratings & Reviews

Very poor. In fact not safe. Installer did not install a strain relief on the power cable to the dryer. Issue is vibration will essentially cut through the power cord over time and possibly kill someone. Best Buy will at one point gets slapped with a lawsuit unless the field ( third party) get training . Luckily I'm an electrical engineer andI happened to be at home. My wife would not have caught that since she does not have any knowledge about it. I paid good money nearly $70 for professional installation which it was not. I pointed it out to them and they finally fixed it. Dryer for operation but it was not balanced with a level. Disappointed in Best Buy.

The refrigerator has dents when delivered. Pictures attached

Very bad my mom it for 2 years and I’m not happy of it The thing that they have the broiler down is not good idea too small you have to go all way down to floor is not comfortable and my mom is old lady imagine that

The delivery guy decides it's good to open my door and leave it wide open before getting refrigerator out the truck. Has to go through process of taking box off the fridge.Im sorry,but,my air is on.Then scuffs side of fridge.And Im sure Im missing shelf or shelves??I said something and he didn't talk

TV delivered and giant crack in middle of the 65" screen while still in the box. I called 1-800-304-1259 several times today and the agent says they will help me return it and schedule and delivery for a new TV each phone call they place me on hold for an hour and I never hear from them again. This went on for several hours and nobody ever calls you back even after they confirmed your account info and phone number. What kind of customer service is this when you spend $850 on an item. Make sure you have the delivery guys open the box before they leave.

I’m so hurt I can’t believe Best Buy delivered a cracked tv to me . I’m hurt my daughter birthday gift is ruined so what do I do now?? Customer service lady Ruth was of no help.. So now what do I do??

Doesn't clean very well and definitely doesn't dry very well at all, even with the rinse aid. We've tried all the settings and have to run it on the "heavy" setting to get them mostly clean no matter the number of dishes or how dirty they are. We had a GE that cleaned better without the rinse aid, but all the major components failed on it. Hopefully it doesn't happen with this one as well. We would have returned it if we were still within the return window.

I do not recommend this dishwasher. I have owned it for less than two years and it stopped powering on completely. I contacted LG support and their solution was for me to pay a technician $200 just to come look at it. At this point its a $700 drying rack for the dishes that I'll be washing by hand. What a waste of money.

We had a horrible experience getting at $3500 refrigerator to be delivered on they day nobody called or showed up. We called and all thry said is sorry it will have to be next week. All our food spoiled not happy. Wont be buying their again.

I bought this Roku tv for my mom and it has stop working. It hasn't been two years yet. What a waste of money!

The delivery team was prompt and performed the Refrigerator connecting just fine, however, my brand new...STAINLESS STEEL REFRIGERATOR has a dent in the front. This dent was noticed a few days after it was delivered and set up. When the light its the door just right, the dent is very noticeable. Its in the front, where it will be seen for the rest of the days and years that I own this refrigerator.

THE DAMAGE TO OUR WALL DURING DELIVERY HAS NOT BEEN ADDRESSED BY BEST BUY DESPITE A FILED CLAIM. THEY RAMMED THE WASHER INTO OUR CORNER WALL. WE HAVE TRIED REPEATEDLY TO REACH BEST BUY, SEDGEWICK INSURANCE, AND THE CONTRACT CARRIER WHO INSTALLED - AND AFTER 60 DAYS HAVE NOT RECEIVED A RESPONSE TO OUR CALLS AND EMAILS. WE HAVE BEEN GOOD CUSTOMERS WITH BEST BUY, BUT THIS IS CAUSING US TO RECONSIDER EVER STEPPING FOOT INTO A BEST BUY STORE AGAIN. WE ARE VERY DISAPPOINTED AND UPSET. THE REPAIR COST SHOULD NOT BE THE HOMEOWNERS.....IT SHOULD BE BEST BUY'S.

I ordered a refrigerator for delivery. In order to deliver most refrigerators you have to take the doors off the refrigerators to get them in a house than put them back on. The delivery people refused to do this and left the refrigerator on my front porch. I guess they expected my senior husband to get it in the house. He did but in the process cracked the plastic on the inside of door. Got it in and all hooked up his self. I called Best Buy they are suppose to be mailing a gift card to me but for all the work my husband had to do that they should have done is a shame. They should have also offered to replace the broken plastic inside door. I know my husband broke that but if they would have done their job right it would’ve got broke. Their delivery service is horrible. I wouldn’t recommend to anyone.

Shipping could have been improved since the item arrived with some scratches/dents.

I bought the Samsung washer and dryer and got to used them once before the dryer died on me. It was such a disappointment. Had to return them and bought something else. Look very modern and beautiful but apparently not sturdy enough for the job.

The fridge does not keep a consistent temperature. It barely reaches 35 before rising to 40+. Best Buy replaced it. I bought a wifi thermostat and we are seeing the same issue. We have a second one we are using as a freezer which has the same issue but it is less of a concern when it rises from -11 to -6, although the constant temp changes do cause frost to occur.

It's a nice looking unit and well built, so we thought. After using the top portion a couple times, we wiped down the inside and noticed the enamel was missing along the back edge. We tried to get it replaced but said we needed service to determine that. The guy came and handed my wife a paint stick. He said we'd have to probably keep applying it so it didn't rust through. Also, the triple burner doesn't work. He said the control knob was discontinued but would see what he could do. It's still under warranty!!!! Just replace it with a new one. Nobody should have to have a defective oven after a couple months. What's going to happen after the warranty. So disappointed. Only hope it's that whirlpool steps up and offers to exchange it.

The first home delivery was a total disaster and epic fail when there were 2 guys , and 1 guy decided to carry my 75” tv on his shoulders and head by himself. Correct me if I’m wrong but isn’t that why they send 2 guys to avoid damages. Sure enough i unboxed the Tv, and plugged It in there was a head and shoulders across the screen. The screen was completely damaged. Thanks super guy.

The accessory(power cable)I ordered didn't arrive. The product I ordered was damaged and delivered.

Delivery & setup was horrible!! Mando did manage to dent the top of the washer didn't install or Haul away left old washer in yard and new one sitting in my hallway not hooked up. Just left didn't say nothing. Will never use Best Buy again!! Customer Svc was no help even had to wait 24hrs for them to schedule return! ZERO STARS!