Customer Ratings & Reviews

Have not received my refrigerator yet, because it came damaged. Delivery drivers were nice. But customer service is awful. Never calls you back when they say they will

I bought a new TV from Bestbuy.com and when it was delivered, they delivered a used tv with the box all worn out and the scratches on the TV when i unboxed it. The screws were not in the sealed bag it was all over the box. The remote didnt look brand new. I was very disappointed with bestbuy . The is unacceptable.

Poor customer service. Damage my wall and did not level my fridge keeps on slamming shut. When confronted he denied it on the phone. Walls were freshly painted.

This tv was great I loved it up until last night it died on me. I can’t see anything on the screen besides lines everywhere I bought this tv October 2020 not even 2 years that it lasted. I’m super disappointed in Sony hopefully they can fix this no tv should go out that fast.

The team that came out to deliver and install did not wear properly their mask and damaged when backing down our driveway our newly set lawn Front right tire came off a 12 foot wide driveway while backing Into property No apologies were given Worst service I had yet come across from Best Buy Waiting for response to solve this matter of property damage

The installers left the connection with a crack in the vent!!!

I paid for a washer and dryer install and the delivery guy said I didn’t. I showed him my paperwork and still refused to do it. Best Buy will never have me a customer again

Washing machine isn't spending . Only tge wash cycle works.

They don’t wrapped properly the Apliances I’m not happy the condition they bring the wall oven.. they bring the wall oven like you see in the picture, it’s not right

This TV barely lasted 6 months before it had vertical stripes on the screen. Samsung estimates a month before a repair can be made. Terrible service.

Either damaged my TV or delivered a defective one. In either case I have a useless TV that Best Buy will not make right - because I didn't open the box until 10 days after the eligible return window. Beyond infuriating. Don't bother paying for home delivery.

I’ve had this TV for just over 2 years before I had it 2 years it started getting colored lines from top to bottom on the left side of the Tv now it has about 15 lines in it now pretty sure I won’t purchase another one of your products it shouldn’t have issues that soon of ownership.

Item came with missing parts that rendered the microwave unusable. Very disappointed.

Very disappointed with after sales service. It has been almost a week to find an adapter for gas connection and still no luck. Best Buy did not provide one and Samsung is refusing to help because the gas range was not bought directly from them. So frustrating, ready to return the product.

2 guys and a pickup truck showed up with my $6,000.00 Sony OLED A90J 83” TV and another one strapped in the open bed at a 1/2 pitch. I was expecting the delivery in an enclosed vehicle as I have a truck but wanted the protection. Shocked there wasn’t any damage

Bought in April 2024 and only says ErH and turned off

Best Buy’s home delivery and dryer installation was smooth and hassle-free. Scheduling was easy, and I received clear communication about the delivery window ahead of time. The delivery team arrived on time, were professional and courteous, and handled the installation efficiently. They made sure the dryer was working properly, explained the basics, and cleaned up before leaving. The old appliance removal was quick and seamless. Overall, the experience was reliable and stress-free. Best Buy made the entire delivery and installation process simple, and I would definitely recommend this service.

Product was supposed to be inspected by the delivery guys when it arrived , they did not open it. When I got home from work to set it up the screen was broken

Purchased brand new TV January 2022. TV broke July 2022. I was told Factory Warranty supersedes Best Buy extended warranty and TotalTech membership. Now I have to call Toshiba for support, instead of getting support from local BestBuy store.

Vertical lines that give a dirty screen appearance. Cloudy, glowing screen that bleeds into other areas. 2 week return period from Best Buy is a joke, they are no help. LG customer service isn’t much better.