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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 109587 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 109,587 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top notch delivery service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    White glove service. Both delivery persons were careful with removal nd installation of the products. Showed care and respect for my home during the exchange.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and knowledgeable. I felt safe knowing I would enjoy my new Tv. He ensured that the TV was installed correctly and even have me sit to ensure my neck was properly positioned to watch my TV

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It is WORTH IT!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Came perfect with no issues! Looks amazing and would buy with delivery again!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Awesome delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fantastic. Called day before with a 4 hr window (7-11) but did say we were the 1st stop. So expect them early. They showed up at 7 am and had my fridge in the kitchen with in 10 mins. They were amazing. Wish i knew the guys names. Would highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers knew what they were doing and installed the fridge after removing the old fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was professional, kind and efficient. They arrived within the estimated timeframe and got the refrigerator into my kitchen safely and quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was delivered up to my expectations. You could never go wrong when going through best buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazed!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a Samsung’s person, this TV is actually my first TCL. I was on the fence of getting it because I don’t really have experience with this brand. After hours and hours of research I decided to give this a try. All I have to say is that I am blown away, Doesn’t get better than this, picture quality, brightness and colors are out of this world (though had to spend some time to find the right settings), the house feels like a movie theater! If you want to buy a Samsung of this size, like I did, with these qualities in picture, be ready to pay almost 3 times the price of this one! Overall, perfect TV and I’m very happy with this purchase, and I think must people will be satisfied as well!!!

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Upstairs delivery 10/10 communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery went smoothly. They communicated with me the entire time to let me know approximate time of arrival. They carried it all the way upstairs for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and professional delivery.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and professional delivery of my TV when I got it, no damage to anything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They did a great job setting up my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job delivering a big TV, unpacked and put on my entertainment center and did so professionally and quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect fits perfect in my apartment, I love the basket, and the shelf!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Flawless delivery and installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team from Best Buy arrived on time, removed shoes, went to work efficiently, installed the home theater, took time to make sure we were connected and everything was in good working order before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy does a really good job at home delivery. You don’t have to worry about your TV or other items breaking on the way to your house. Everything they deliver is secure and arrives quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Fast and professional delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and professional delivery! Daniel and Aaron were careful and got my unit delivered and installed quickly and made sure all my questions were answered before leaving. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works very smoothly, i like the new new feature the ultra fresh vent it eliminates the excess moisture to help prevent odors so the machine will stay fresh and clean and also the microban tech its an anti microbial i super love it..and thanks a lot to the delivery team..they did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good very heavy things they bring in very nicey with professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One man big box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery with in the original time frame we were give. The young man the brought it to our house was more then pleasant and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Great new dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Driver was super friendly and installation was quick and very operating instructions were very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Impeccable service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best installation ever ! Very professional ! They measured everything correctly and centered the TV and soundbar in place !!!

    I would recommend this to a friend
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