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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110133 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 110,133 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    thanks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication very responsible they on time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery services. Good real time communication, professional and proper handling

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it took a while for the refrigerator to get to me, the delivery guys were incredibly friendly and cheerful and installing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were on the ball. First they inspected the area to make sure there was enough room to remove the old refrigerator and install the new refrigerator. They first removed the doors to refrigerator. Then removing the storm door. Made it easy to bring inside the house. They brought the refrigerator through the garage door. Removed the doors in order to move the refrigerator into the kitchen. Then added the doors back onto the refrigerator with ease. Attached the water filter line to back of refrigerator easily. Added the accessories inside the refrigerator. They also cleaned up the area. Made sure everything was done correctly and asked if I was satisfied with service.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Excellent service overall - top notch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a couple of deliveries recently and they were always early in the allotted window which I really appreciate it. Two people each time, smiling and friendly. Quick and efficient, could not ask for more than this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Movers, Happy Customer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BestBuy workers were absolutely amazing when installing my new Samsung appliances. They did it all in a timely manner and I could not have been happier. They were done in approximately 30 minutes and had no trouble finding my house and communicating with me. They even waited for me because I was rushing to get home after work in order to meet them at my home. They were more than accommodating, and I am very pleased with the home delivery service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerater

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is exactly what I wanted. I absolutely love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and Friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team delivered my item on time and undamaged. I love how Best Buy stays in contact with you to determine the best time to drop off your items. The gentlemen who delivered my TV were nice and friendly. They even persuaded me to get the 5-year warranty based on their own experiences. Best of all, Delivery was free. Can't argue with that. They even hauled away the old TV for an extra fee, which helped out because it is very hard to properly dispose of big electronics like Televisions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge delivery and setup - 10 out of 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is second to none. They expertly navigated a tight townhome environment to remove and install a HUGE refrigerator. The old one had to have the doors removed due to it's size. Despite the new fridge being significantly heavier and a non-trivial amount of stairs, they handled it with extreme care. Assembly and setup went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price. Easy to set up. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This treadmill was extremely easy to set up. It was packed with minimal disposable waste - all you really have to do is lift it out of the box, apply lubricant underneath the walking pad, plug it in and go. The LED read out of time, calories burned, distance, are very easy to read. The wheels make this very transportable. I appreciate that this came with a battery in the remote already, and an extra one for later! Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Issue was resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did the inhome delivery and install so i did not damage the tv they installed the tv and soundbar and noth mounts works great no issues at all very happy and with the care.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Picture Quality and Seamless Connectivit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got the Samsung Q60D 55” TV, and I’m really happy with it. Setting it up was super easy, and it looks great with its sleek design and thin bezels. The picture quality is amazing—colors are vibrant, and the blacks are really deep. I connected it to my Sonos Playbar, and it works perfectly as expected. The smart features are user-friendly and quick. I had no trouble accessing apps like Netflix and Disney+, and it works great for both streaming and gaming. With plenty of HDMI and USB ports, I had no issues connecting my gaming console and soundbar. Overall, the Samsung Q60D 55” TV is a fantastic buy with excellent picture quality and easy-to-use smart features. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Mary’s frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was outstanding! They were very careful with the frig and the door way. Very efficient and fast!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were super nice and very professional. They communicated well too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works great so far..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the 3rd party delivery company on my original delivery date. I live in an apartment 2nd floor parking can be a pain but when they came we were telling them to park in a certain spot and the guy was saying the trees are too low when the very next day someone else had a delivery and the truck was just as big if not bigger and parked exactly where I wanted that guy to park. I mean the truck had graffiti on the back of it so I'm not sure why he was too worried about the top of it hitting a few branches. So because he didn't want to park there I didn't get my fridge that day it was literally right in front of us and they didn't do it. Needless to say I had to reschedule a couple days later and had to use an ice chest till then since I barely moved in to my new apartment. The next delivery date was successful and I believe the guys where two different men this time and completed the delivery and where friendly and fast. The fridge and freezer got cold pretty quick and having it for about a week it's been working great! The only 2 things I don't like are the racks because the spaces are a little too wide that it's hard for items to stand. Im getting something solid to put ontop. Also the freezer is a little small but it's doable for my lil family of 4. Other than that we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Build Out for 75 in TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen not only came and installed the tv with no problem but they also set it up and went thru how to use it. I had to get a built out and it took them less than 1 hr to install it. There was no mess at all. Very professional and caring!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I wish that all home service was this good!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home delivery and installation of my huge 100" TV was flawless . I received text communications throughout the delivery process. Two technicians arrived on time and handled my new TV like fine porcelain. They wore shoe protection in my home, cleaned and removed all packing material. My TV was installed perfectly, and I was provided excellent instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was on time. kind and courteous installers. They where done in less than 1 hr

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    100” Hisense Flat Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered my 100” Hisense flat screen efficiently and carefully.Thank you,Stephen

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery of washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was great they were respectful kept me up to date on the delivery time and arrival. Installation was quick and easy. Demonstration of the appliance was thorough.

    I would recommend this to a friend
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