Customer Ratings & Reviews

On time, in and out!!!!!!!!! Delivery was quick!!!!

Quick delivery. On time. Hassle free..............

On time, kind, courteous, and knowledgeable. : )

Appliance arrived during the time period given. Delivery person called when he was 15 minutes away. Personnel (driver plus assistant), were professional and pleasant. The driver measured the entrance to ensure the appliance would fit. They additionally unpacked the oven/stove and disposed of all packaging. They were in and outvunder 10 minutes. Excellent job.

TV was delivered perfectly. Two very well dressed and fit deliverers in uniform were quick. just at the start of Covid issues. glad we got it delivered at that time.

Best experience EVER. Saved me a lot of time and effort, and they did a GREAT JOB. Well worth the $

The delivery was smooth and quick. can’t complain about a thing

Easy, quick, professional! Scheduling platform was great too

On Wednesday, May 29, 2024, I called Best Buy in Florence, KY, to discuss purchase of a new big screen TV and sound bar. After going through the Q&A, my call was re-directed to a "Virtual Sales Assistant". While satisfied with how this person handled selection, transaction, and scheduling processes; that's where satisfaction ended. Delivery and installation was originally scheduled for Saturday, June 1, 2024, with a window of 7 AM to 7 PM. This service was purchased at a cost of almost $250, plus $15 tax. At closure of the sales transaction, I was informed a confirmation email would be sent by an outside contractor Friday evening. This email would narrow the delivery window. However, no confirmation email was received. So, after setting aside all day Saturday, and no email, text message, or phone call, I called Best Buy customer service at 11:15 AM. Best Buy assured me delivery and install was still scheduled for Saturday, with an updated window of 12 noon to 3 PM. Around 3:40 PM, with still no delivery, I called Best Buy again. This time they said the delivery and installation company would call me. A half hour later, I received a call from a Dayton, Ohio, area number (73 miles away). Caller stated her company was supposed to deliver and install the TV and sound bar. But, when their driver arrived at Best Buy, he was told: "The TV is not in stock; but it is en route to the store." So, I asked "Now what?" She informed me: "Delivery and installation would be re-scheduled by Best Buy." The next day, I called Best Buy again at 11:15 AM. During this call I was informed they do not know why I was told the TV was not in stock, as their inventory shows it on-hand; along with the sound bar. However, to date no new delivery appointment had been scheduled. So, instead of delivery and installation this weekend, now I'm at the end of the line. The new delivery date is Thursday, June 6, 2024; and the delivery contractor's phone number is in Florida! Over the last 25 years, my family has purchased three big screen TVs, at least three PCs, and a half dozen laptops. However, as messed up as this purchase has been, I seriously doubt there will be another major purchase from Best Buy, Florence, Kentucky; or any other location. UPDATE: Attempted to call the Best Buy store in Florence, Kentucky. My call was re-directed to Best Buy's national number (basically a rude answering service). Requested to speak to the store manager about being put at the end of the line for delivery and installation after their contractor's mishandling of my order. Was told "We can only take a message and request the manager to call you back in 3 to 4 hours." She added, "Which means you will probably not receive a callback until next date." When I insisted in speaking with a manager, or cancel my order, the call taker stated: "I can cancel your order from here." What an example of Best Buy's customer service!

The first crew sent were rude and obnoxious. There was a discrepancy about the water line connected to the ice maker. They had the new ice maker on the premises and should have installed it in the new Fridge. They complained the shut off was the main but in fact if they were incompetent, they should have found it under the sink where all the feed water lines for the Fridge are located. That was the first problem. Then because they wouldn't disconnect the water line from the old Fridge. They just left them side by side in the 300 square foot kitchen in the Condo. Where if they had any brains, they would have used the shut off, disconnected the old fridge and Hauled it away. Then installed the ice maker and completed the job. So from the original Jan. 10th install date we wound up getting another crew to complete the job on the 16th. Almost a week we had to endure walking around the both Fridges to get around the kitchen. Plus I lost 2 days of work for this debacle. Luckily the second crew Lisardo and Julio had better work ethics and attitude than the first crew. I give them KUDOS. For Best Buy in general your communication is terrible. I must have spoken to a dozen people in foreign countries who don't help one bit. I finally got progress from a woman named Katie at 888-237-8288. Also KUDOS to her. She reset the field, made me a little less annoyed with this frustrating situation. If I would have known and heeded some of the bad reviews you guys have. I would have not purchased this online and went to the store directly and spoke to a responsible person. But those reviews about the associates aren't that good either. I was hoping for some compensation on the door reversal also. Your online experience when purchasing this Fridge states door reversal is part of the installation. It's very deceiving.

My LG front loader washer works well so far. It has inverter Direct Drive motor with 10 yr WARRANTY . I also have LG at work . Love them

Beautiful, easy to use and does a great job. Highly recommend.

Excellent job making it through the tight delivery of an 85" Samsung up through a condominium elevator. These guys are amazing!

Nice and fast delivery in a timely manner. It was nice communicating too.

So far the dishwasher has been perfect. It's very sleek and roomy inside and the way they have the middle and top racks is perfect. Delivery team were amazing and professional and explained everything!

Greatest tv I ever had. Best Buy was very helpful with tech support and explaining the differences between each tv helping me to make the right the choice

Works really well for a medium sized bedroom! Would purchase again.

Definitely and deliveries free Makes life easier, all went smoothly

On time, fast and friendly, and very professional.

The best tv I have ever bought! The sound an picture is amazing!