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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110289 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 110,289 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Couldn’t ask for a better team

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was the best knowledgeable crew came in and knew exactly what to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did good, quick and easy. Didn't damage my equipment and unpacked it with care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered at a reasonable time. Ordered and within a week received my tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Great pixels. Perfect size for any size of living room. The set up was fast and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad and his partner did an amazing Job they were very informative and efficient! thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys that delivered were friendly and accommodating. Even knowledgeable about the product!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Solid service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. The guys did a great job! No hassles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home delivery was a breeze on a large TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 77" OLED delivered. The product was well secured within the delivery truck and the box/packaging were in perfect condition upon delivery. Delivery was smooth and easy. The drivers were great and provided excellent communication leading up to the drop-off! Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you sweet delivery drivers!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I would’ve gotten my delivery drivers names they were grades I he was either Chase or just and I can’t remember and he had a young lady with them they were so nice even played with my little dog that ran out they carried it in asked where to put it we just told him to sit in the living room it was going in my room but they were just so friendly and so nice and even messed up and came early but they did call to see if that was OK of course it’s OK LOL

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    super

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these guys rock ! put it where i wanted it and called ahead and were great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    75 inch tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that delivered my tv were the best very happy with Bestbuy I’ve been buying from them for years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    “White Glove Delivery Service!”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy recently delivered out 83” LG OLED TV and we couldn’t be more pleased with this part of the process. We sat in our Living Room and actually watched 2 Geek Squad Employees take it out of their van and bring it into our house. They literally gave it “The White Glove Treatment,” as they took their time and CB placed it down gently in our family room where they would later wall Mount it. “Nice work, Guys!”

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great service! Had my washer, dryer, and stove delivered

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Samsung washer and dryer made would recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung washer n dryer set combo works really well my wife loves it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Making it right

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jessica handling my exchange smoother than the representative before She made me feel at ease this is how all Best Buy customers should always be treated especially since it was brand new and had a defect that the geek squad could not fix but it looks and I hope we are set to the best buy satisfactory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad keep up the good work.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good installation team! Professional, friendly, courteous, and explain every detail of my new 98 inch Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, quick delivery. I like the tracking feature on the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were nice and put the items exactly where I asked, so I appreciated that. The only thing I didn't like is how big the delivery windows are so you have to reserve your whole day in case. It ended up arriving in the morning, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best. To date they have delivered two refrigerators, two flat screen TVs and a washer and dryer. They are always on time, polite and super careful. The refrigerator we purchased was huge and had to be disassemble to fit through the front door. No problem for these guys. They also mounted the tv on the wall, set it up and explained how everything works. I couldn’t be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw this on sale and could not pass up this steal of a price. It was delivered by Best Buy (not UPS or FedEx) and the guys brought it right in and there was no damage at all. It’s small enough to fit into our apartment, but has more space inside than we actually need for now. I got tired of not being able to buy as much frozen food as I wanted with limited space I our regular fridge/freezer, so now I can shop in bulk and make less trips to the store.

    I would recommend this to a friend
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