Customer Ratings & Reviews

They delivered my 88 Samsung with delicacy and care!

So helpful and convenient I think this is a great option

Too easy! This delivery was one of the most informative! They kept me updated on the entire delivery! And they were quick!

The guys that delivered were super friendly. Also, the one seemed new so the other one was teaching him. Very good team leader. I didn't get his name.

Terrible. I ordered a range in August 2025. Arrived not as scheduled. Came in very late in the evening and dented. Replacement arrived a week later on time but, also dented. I contacted customer service several times and was given the run around. I called again & asked for supervisor. I was told I’d get a call back. Never happened. Worst customer service ever. Too many loops to reach an actual human and once you do they don’t know how to assist you or they tell you it is not their department. The endless amount of transfers is exhausting. It is now December and issue is still not resolved. I am so disappointed in Best Buy lack of customer service support. Not the level of service I expect from a company like this. You need to do better.

They were very professional and called before they came, was very careful with tv delivery and it didn’t come broken! They also put it against the wall as recommended for the safety of tv. 10/10

They’re prompt on time made it very easy to set up on my own by bringing it into where it needed to be for all that to happen.

Best Buy review. We purchased an LG 4.5 cu Washer and a LG 7.4 Dryer stackable. Purchased July 5th 1st installation appointment July 13th. Delivery team says they can’t guarantee that our washer drain pan won’t be damaged during installation. They say we need a bigger stronger one. The drain pan provided by the builder was 31 x 28 x 2 1/2. We ordered a new steel powder coat painted drain pan dimensions are 32 x 30 x 2 1/2 and set an appointment. Next available date was July 31st. The washer and dryer remained in the hallway. During the second appointment the same team returned. This time they said the washer and dryer would not fit in the door. The door opening was 80 x 31 x 29. The room the stackable was to be placed in is 38 x 47 x 9‘. They said the upper part of the door would need torn away and rebuilt to make more room. We ask why they simply couldn’t just unstacked the units and put them in. They said it must be installed as a unit before they put in the laundry room. This is a (approximately)160 unit complex ( Station House Oakland). The model homes have installed the same LG models and have the same laundry rooms. The delivery team said to figure out how we would get them in there and we could then schedule the third appointment. After the delivery team left we reviewed the situation and unstacked the units and placed them in the laundry room. Then we scheduled a new appointment. But the appointment center said they were backlogged and the next available appointment wasn’t until September 11. I noted to the appointment center that the equipment was in place and really all we needed was someone to finish the installation. On the third appointment on September 11 a new team showed up this time. They noted they were from Los Angeles because of the heavy back load in the area (Oakland) They were not able to get the dryer to work. No signs of life no lights. They were surprised expecting to do an installation and found our stories of the first two visits hard to believe because the laundry room was very typical of installations they do. They Suggested we go to a brick and mortar Best Buy store And relay our story. We did and an escalation ticket was opened. After a lot of haggling Best Buy determined that: 1. it was our fault for having the wrong size pan. ( 1st appointment). Even though this is standard pan used throughout the 160 unit development. 2. Appointment number two was our fault as room was too small for the stackable unit. Even though the rooms in the160 unit complex are all the same. And the three model units have the same LG washer dryer stackable units installed. So what do we do now? Best Buy says they do nothing because the purchase was too long ago. We argue that it’s there two mistakes on the first deliveries and excessive long time between appointments that got us to this point. Two pictures included: one of our installation. And one Of the standard installation at, I will assume, almost all units here. Note that the typical installation is using the standard original drain pan provided for all units. Shout out to the friendly team that assisted us in opening escalation ticket at Best Buy Emeryville Disappointed And without a working dryer

I chose this for my LG C2 77 inch purchase. The guys came in and were incredibly professional. I work from home for a living and they were incredibly quiet and respectful. After they set everything up, they promptly took my old TV that no longer worked and were outta here! Super quick and easy.

My Home delivery people were very careful and cared for the product.

Installation and removal went great. Professional service!

Very good product I have enjoyed it it very much, Has everything I need

Delivery people were on time, and very professional!

My deliver came on time and with no damage. I'm very pleased.

Great delivery team Las Vegas. 2 guys showed up and clean job and polite. Haul away old stove and installed new within 30 minutes. Called me 30 minutes before arrival. I had way better experience with Best Buy than HD delivery and set up. He even make sure my stove on level and clean job. Very professional and knowledgeable.

Front brake makes high pitch noise when bike is moved by hand in reverse and slightly when front brake is used. Fork stem has some looseness. Deep scratch on battery and some nicks on rack. Also small clip fell out of front tire area while assembly. Called best-buy and of course as usual they were clueless and told me to return bike. I kept is so far after all the assembly time and bike rides pretty good. Very fast but bumpy without suspension. Not bad for the price if I can work out the front brake issue. I realized same price on NIU website w/30 day return & no restock fee vs 14 day from Best-Buy w/15% restock fee so buy from NIU

Very roomy! It is easy to move around with one person. Aesthetically pleasing!

The gentleman that delivered the refrigerator were excellent very informative professional they did everything you would think they could do right. Until I looked closer and they managed to scratch the bottom side of the freezer. A little bit of bummer because I would give them 10 stars but unfortunately this happened. Not sure if it matters.

The product was good everything was good except when I walked the show room floor and picked out a tv I wasn’t made aware that it wasn’t in stock. I thought I was getting it this Tuesday and when I called I found out they meant next Tuesday because it wasn’t in stock. Other than that it was a grade A experience

Very professional, and non-judgmental on rearranging things in my basement.