Customer Ratings & Reviews

Randy and Roisy were extremely professional and efficient

Perfect size. I switch the door opening so it opens towards the kitchen. I left about 4 inches for clearance againest wall. Its tight. Door will not stay open. I open the deli drawer to keep door open when needed. Keeps everything cold. Love the frig so far.

Communication, friendliness, professionalism, and skill of the delivery team were great. Thank you.

The wall mount was delivered a day before installation set up. They came with the TV and went to work.

The deliver service was awesome! They kept me informed and showed upnon time. They were able to assist with the breaking down of the old fridge and easily assembled, then placed the new one into position.

The delivery guys who delivered my refrigerator were fantastic. The best delivery I have ever experienced. They were on time, friendly, polite, funny and very respectful. I’d buy from BestBuy just for those two delivery guys.

The men that delivered my appliances were professional and courteous. Best buy has the best customer service and delivery service that I have ever experienced.

If I could give these people 0 stars I would. I originally bought an 85inch tv to be delivered to my new home we were moving into over a week in advance. Upon delivery my $2000 TV was completely cracked and destroyed. The tv was flat face down inside the truck and the delivery drivers were yanking and man handling the tv to get it out. Once I turned it on and realized it was cracked THEY MADE ME take the broken TV back to the store to which they then told me they had none in stock and I would have to order another one to be delivered ANOTHER WEEK LATER. come the new delivery day my delivery time was set between 12p-4p. Once I got my confirmation I realized they automatically had the new tv sent to my address on file which was my old house we no longer live in. I contact customer service to Try to change the address to which they told me could not be done. When I got the official delivery time to be at 4:25 I decided to just drive to my old house to wait for them. I sat in my truck waiting for the drivers from 4pm until the time I am writing this review which is now 6:15pm and my new delivery time is now 7pm. They have done absolutely nothing to rectify this situation and has not even offered me ANYTHING as far as compensation for this MASSIVE INCONVENIENCE. I can promise you I will NEVER BUY ANYTHING FROM BEST BUY EVER AGAIN. Will never recommend getting anything delivered from Best Buy ever again. Worst customer service experience I have ever had!

Best Is an understatement these guys were great. Like watching doctors work.

Deliver was on time and quick! They were very careful goin up my stairs and double check with me to ensure they didn’t damage my walls.

The service was great, and saved me the hassle of going to pick it up and bringing it home and loading and off loading, doing all of that can be a nightmare so I am glad best buy took care of all that trouble. All I had to do was just lay here and best buy did all the foot work.

I love this refrigerator, it has lots of in the refrigerator part and also the freezer. It’s perfect for our family.

I’ve been a loyal Best Buy customer for years, but my recent experience with their installation service for a 100-inch TV has completely changed my view of the company. From start to finish, the process was a complete disaster, filled with mishaps, miscommunication, and unprofessionalism. First Installation Attempt: Total Chaos On the day of my originally scheduled installation, I received calls from two separate teams claiming they were coordinating the delivery and install. When the TV arrived, the team on-site refused to install it, saying they weren’t authorized to do so. Meanwhile, the other team, who called earlier to confirm, said they were “on their way.” Best Buy later admitted they had sent a delivery team instead of an installation team. As if that wasn’t bad enough, the delivery team, who had already brought the 135-pound TV into my house, insisted on taking it back to the truck because the correct team wasn’t available. I was told I’d need to wait another two weeks for a new delivery and installation appointment. Horrible Customer Service When I called to reschedule, the agent I spoke with was extremely rude, repeatedly calling me “bro.” When I asked to speak with a supervisor, he refused and left me on hold for an extended period, never returning to the line. At this point, I had no choice but to escalate the matter to Best Buy’s executive team. Second Attempt: Still a Disaster After getting the executive team involved, they scheduled a new installation appointment for the day after Christmas, with a 4-person crew promised to handle the massive 100-inch TV. The appointment was set between 7–11 AM. I received a call at 8:30 AM from the install team, saying they were picking up the TV and would be at my house in 30 minutes. Hours passed with no updates, no communication, and unanswered calls. Finally, at 2 PM, I got a call from the install team, informing me they had just picked up the TV. When I asked why no one had contacted me earlier to explain the delay, the person hung up on me. The Actual Installation: Unacceptable and Damaging The install team eventually arrived at 3 PM—nearly 8 hours late—and instead of the promised 4-person crew, only two people showed up. These two men were clearly not equipped to handle a 135-pound TV, and the results were disastrous. During the installation, they dropped the TV, severely damaging my $15,000 antique furniture right in front of me. When confronted, they tried to brush it off like nothing happened. To make matters worse, one of them had the audacity to ask if I wanted screen cleaner for the handprints they had left all over the TV. I assumed it was a courtesy offer, given the situation. At the end of the installation, however, he asked how I wanted to pay for the screen cleaner. After everything they had done, this attempt to upsell me was the final insult. Still Waiting for a Resolution I immediately contacted Best Buy’s executive team about the severe damage to my antique furniture, but as of now, I’m still waiting for a resolution. The entire experience was an absolute nightmare, and I would strongly advise anyone considering using Best Buy’s installation services to think twice. Summary This was the worst customer experience I’ve ever had. Between the miscommunication, unprofessional behavior, delays, damage to my property, and lack of accountability, Best Buy has completely failed me. If you value your time, property, and sanity, do not use Best Buy’s installation services. I wouldn’t wish this experience on anyone.

My delivery team was professional, offered to help anyway they could. Great customer service!

They were polite and careful when dropping off my tv

Drivers were polite and professional. They just did my dryer. I got some one else to install it.

Delivery guys were great. They were on time, professional and helpful. Our hot and cold water lines were mislabeled. They recognized that and reconnected those lines to our new machine as they should be.

Everything was good I would recommend this machine to someone else

Delivery by Cafe’ appliances direct from their warehouse. The men were outstanding in the care given 100% satisfied!

I like it it’s a good size the settings are cool. The picture quality is awesome.