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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110288 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 110,288 reviews
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful and highly recommended, setup was simple and pain free.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Soaking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many delivery experiences and this was the worst. The delivery driver came late then spent more time telling the Dispatch that he couldn’t do the job then it took for him to actually do it. He never completed the work so I had to wait an extra Week or so to have someone else come out and do the 10 minute job that he neglected to do because he wanted to hurry up because he was running late. He only had to hook up the hoses on the back of the dryer and all pieces were present .He basically made his problem mine so that meant another week without a dryer. I was so happy to get the dryer and so sad that I couldn’t use it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery workers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys were very respectful and helpful. They brought it up to my apartment even though the television and sound bar was heavy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you so professional and polite p

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good!! They kept in touch with us when they, Best But was going to be here to personally deliver the tv, they were on time and very polite and in and out quick nice guys please thank them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall Excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a total game-changer for both my productivity, I am happier with my decision because it’s, smooth and quiet operation, sturdy and durable build, ample workspace and easy assembly Cons: It doesn’t have pre-height setting buttons

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, Friendly, and I hey didn't break anything....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional! Efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Team was very professional I was impressed! I was even offered other services By Mr K. Garrett that would be beneficial to keep my appliance in perfect condition!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were nice and were able to quickly mount our new TV. My husband was the one who was here and I wish they would have offered to hide the cords inside the wall like they did in my home office, but he said they didn’t offer to do that. And he didn’t know to ask. So we can see the cords hanging down, which isn’t the end of the world, but would be a cleaner look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was delivered with care and the delivery guys were really friendly. Brought the TV into my home and placed it where I ask them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ripped of by Worst Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a washer dryer unit from Best Buy and they delivered it and it had a huge dent. They had to return it back to the warehouse and re-order me a new one. They brought a new one and unfortunately, I was out of town and it was not inspected at time of delivery. When I got home, I noticed a huge dent on the side of the washer from the front of the machine to the back and from the top down to the bottom. We called same day and my husband went into the store to discuss as he could not get through to customer service . He was given a phone number to contact the geek squad and he called four times in the phone never answered. I got onto to chat and was told to go into the store and communicate with someone who had more tools to make a decision.. I called again and they told me it was too late. I had gone over my 24 to 72 hour limit of returning the unit and there was nothing they can do. I will never buy one thing from Best Buy again. I bought all my computers for my business at Best Buy And in last month bought another dryer for a rental and a computer. I am done. It is WORST BUY NOT Best Buy. And the delivery man who delivered the unit knew very well that there was a huge dent on the side and did not say one word yet they took a good tip for installing the unit..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Clean and curtious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were clean fast and curtious. They worked together to bring in the freezer and not one scratch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Move 2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought that a small speaker could produce a room filling sound as if their were more than one speaker in the room!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of Televisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delivery team delivered my 65” with great results.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Special holiday season with Best Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome installation, awesome service, awesome TV!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fire tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use the geek squad coverage yet but only because I’m familiar with a number of simple fixes for several problems I have had with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very responsible and helped to change the delivery time, very nice

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely excellent! On time quick and personable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Brought my tv stand and 70 inch tv out man we love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife she loves it I wanna get a ps5 next

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE THIS CHAIR

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS CHAIR! The first thing to know is that the chair is heavy, and . You WILL need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped install our 100" tv. The geeksquad techs' were very freindly and knowledgeable.

    I would recommend this to a friend
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