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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 468 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the modem setup, installation, and the professionalism and knowledge of the technicians. Positive feedback frequently highlights the ease of use and the improved performance and speed of their internet connection after the service. While some customers experienced issues with signal strength, the majority reported a positive experience. The technicians' helpfulness and efficiency were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 468 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Geek Squad crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was great! Got our internet shifted over to our purchased equipment rather than continuing to rent the Comcast modem. They made sure all was in working order and the guys were very friendly and kinda.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member assigned to install mess net router was very knowledgeable about the product and completed the task in a timely fashion. Very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience with geek squad…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my wireless mesh system efficiently and was very professional including educating me on my isp as well as other devices connected to my internet. Well worth the subscription price for geek covers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    modem install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good job would recommend them. nice people thank you

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad and Motem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony and Nicholas did a great job. Had to deal with XFinity for some steps for set up. They were patient.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Router set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer transferred data from my old computer, installed the new computer and set up a new router. Took longer than I expected, but something I could not do by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New modem setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not being tech savy I called the GEEK squad to set up my new modem. Had a issue with setting up a appointment with the call in numbers so I went direct to the store and had the appointment set up in minutes. John came to my house and in a matter of minutes I was up and running again. He arrived on time and called to let me know he was on the way. Very professional job. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Att modem install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up new modem without any problem. However ATT sent the wrong modem. We did not have tv to two of our three tv’s.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Superior Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hooked my modem to my computer. They were exceptional. Courteous, very helpful. They made sure I understood everything. I could not ask for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the extra step to solve the problem when local cable company didn't with router set up. Very much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service that fixed WiFi and TV service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent connected the Neat gear devices around the house so we have good WiFi service in all rooms. Then he synchronized the TV remotes to the right TVs and they all work basically the same now!G

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed wi-fi mesh and modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a wi-fi mesh installed in my house along with my netgear modem. The two fellows who came to my house were terrific, professional,on time, and answered all of my tech questions. Highly recommend this service A+ rating.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis Hernandez was great to work with. Informative, listens to the customer, makes great suggestions. He is interested in seeing the customer is happy and that all is in good working order.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simple and easy set up and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the geek squad for a bunch of installations and they are awesome. They are professional, patient and make sure you’re comfortable before they are done. I highly recommend their service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always the Geek Squad was on time answered all our questions and fixed any issues we had. I highly recommend them and especially George he was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly courteous on time very professional. I wouldn't trust anyone else to set up my equipment in my home but them. That's why I'll always be a geek squad number

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank Goodness for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were just fantastic in solving my problem with Sonos & Linksys… it all stemmed from wrong information from Xfinity. They took time to explain how things will work in my circumstances.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modum and remote pod install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful, friendly and most knowledgeable of all products installed. He was willing and dedicated to make sure our tv was up and operating before he left no matter what time it was.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed my modem/router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative that installed my modem/router was excellent. Very neat, courteous, and knowledgeable. I wouldn't mind having him come back if I need the Geek Squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John and Jacob were excellent. They knew exactly what to do and were very friendly and professional. Highly recommend them for all installations.

    I would recommend this to a friend
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