Customer Ratings & Reviews

The tech came out on time & tried to install the Netgear product but was unable to. He had a Google Nest in his truck & installed that instead. It’s working even though I had some issues hooking up my Blu sound devices. I think the tech is more comfortable working with google then Netgear but he was very patient & did his best.

Patrick was excellent! Knowledgeable and friendly. I will have him back.

The geek squad team that came to my house today was awesome. They were able to identify the problems I was having connectivity and solved them. They were very professional and I would use them again. Thank you geek squad!

The agents installed the eeroWi-Fi system without a problem and gave me a few lessons re what to expect.

Great help. Fast as well. The technician was friendly and got things done quickly.

she connected my new wifi routers to my modem and security cameras

The technician was very professional. He resolved the issue and indicated the underlying cause of the problem.

The agent that came out did a great job of getting my new Tivo operating. two others had come out earlier but could not get it going. Kyle Lackey came to install new network so as to hopefully get the downloads for my Tivo downloaded. thankfully he told me about some tech (the eero wifi system)that I did not know even existed. so I returned my linksky products and he installed the eero system and then made sure my tivo was working properly. Thanks Kyle you did a great job!

The agent checked out my existing system and quickly provided the best technical solution and implemented. It is a mix of new wireless home wi-fi (changed from DSL), along with a legacy system of wired computers etc. Agent was EXCELLENT, answered all my questions, explained what he was doing and also provided information about ways to use other Geek Squad services. This was everything I hoped for and expected from this contract.

The set up was great. Plus being a senior, the tech gave me some guidelines that I wrote down.

Geek squad nailed it again! Installed the router, switch and another HDTV. They made suggestions, were very informative and fast!

The Geek Squad mentioned this system to me when I was having problems with my existing WI-Fi. I hesitated because I thought it was an equipment issue. Well, Geeks were right. It is terrific.

I'm the sort of person who likes to assemble things for themselves. And I'm not adverse to reading the instructions. Still, you can't know everything (where would you put it?), so I elected to have the Geek Squad set up my new super alien crunching router and set up my new UFO blasting armor plated Roku streamer. He did it all in no time and was extremely patient and helpful explaining all of their assorted features and capabilities. For sheer stress relief, it was absolutely worth the fee. I'm through giving myself brain damage setting up stuff.

This was 4th service because it took 3 service calls to get the correct outside contract in for the 1st project. This time was inhouse geek squad. Night and day. This guy took such good care, shuffled orders around while at the house to take care of us in 1 call. Corrected first "outside" contractors misinformation and left the job improved and complete! Couldn't have been happier.

Not super tech savy, It's good to have someone that you can trust to install new tech. Quick and efficient. Very professional and informative.

The tech did a great job in setting-up our modem and router and explaining the installation procedure.

The two Geek Squad superstars helped us out when no one else could. They were terrific with their knowledge, kindness, and tenacity! After weeks of dead ends trying to fix a stubborn and tricky problem, our wifi was finally restored! Hallelujah!!!!

Glenn did an awesome job connecting our new modem and EERO system and getting it set to function perfectly for our home and uses. He answered all of our questions and even arranged with our local ISP for return of their old and outdated modem and made sure all charges for that modem were dropped as of a certain date. Wonderful job!

Excellent efficient installation with complete explanation of unit and operation. Assisted with proper locations throughout house in most efficient locations. Service was scheduled and completed quickly. Very appreciative of Gary's efficiency in scheduling.

The agents were efficient. Also, they explained how the device they added would support my modem from my carrier. Awesome client service!