Customer Ratings & Reviews

The service representative that install the system was knowledgeable of all it, later on explained how the system was working. Answered all my concerns.

The agent found out that my WiFi unit had had required a restart and fix it. He was very knowledgeable and knew what had to be accomplished.

Perfect service. Our tech came in and fixed our router and Orbi system that had been giving us problems for a 6 months. Internet has always been a problem in our house with dead spots and I have had several extenders through out. Tech fixed everything including my printer connect and was able to get our garage set up with internet connection. He did an excellent job and was very professional. Setting up the appointment was easy and Best Buy kept updated on when they would arrive instead of the usual 4 hour time frame. Tech reached our before appt. to review our concerns and kept us up to date on arrival time. Once completed he reviewed all our questions and made sure everything was up and running with internet speed checks through out the home. Great Job Best Buy Gainesville, VA.

They were great. Kept me up to date on arrival time. Set up the router and modem very quickly. Extremely helpful with transferring from the old system. Saved me a lot of time!

BOTH GUYS JEREMY & MARK WERE VERY PROFFESSIONAL AND REALLY KNOW TECHNOLOGY !!!! MY HUSBAND AND I BOTH ASKED ALOT OF QUESTIONS AND CONCERNS, AND THEY ANSWERED EVERY ONE IN DETAILS! THEY WERE VERY QUICK WITH GETTING EVERYTHING SET UP AND CHECKING TO MAKE SURE IT ALL WA WORKING PROPERLY! WE WERE AMAZED WITH THEIR VAST KNOWLEDGE. THANK YOU BOTH VERY VERY MUCH FOR YOUR INSTALL AND HELPING US WITH BUYING OUR NEXT BIG PURCHASE, THAT WILL DEFINITELY BE BOUGHT AT BEST BUY!

MOUNTED ALL DEVICES VERY PROFESSIONAL REPEAT CUSTOMER SERVICE BETTER THAN COMPETITION ALWAYS LIKE THE PROFESSIONALISM AND EXTENSIVE KNOWLEDGE

Robert was fabulous. He knew how to connect all my devices. He was pleasant to talk with and very knowledgeable. Geek squad has always done a fabulous job on my installs.

Very professional on time curious.Then make the whole process so easy.I will only trust them to set up my equipment in my home.This is why i'm a geek squad member for life

Professional and quickly efficient. A tremendous help in showing me the workings of my TV and router

Decided to use the Geek Squad to setup my new WiFi Network. I have utilized the Geek Squad on previous occasions and have never been disappointed. The whole process was simple from scheduling close to a holiday, to the updates about arrival time, to the actual installation and setup. The device was functioning in record time with easy setup for the other computers, Kindles, and phones; the Geek Squad member sent also helped with a printer problem and set the printer up to use as a WiFi printer which is awesome. He insured all devices were functioning correctly and even typed his notes in an email which he sent to me that I could keep as a reference. The complete process was fast, simple, and extremely efficient; the best value for the money. I have recommended this to everyone.

on time polite and job accomplished. Tech was very knowledgeable and did a great job

The young man who came out to install the new Eero Wi-Fi system in my home was great. He was on time and got right to work as soon as he got here. Very professional and courteous. The Eero purchased had 3 units and he was most helpful in advising us as to what would be the best way/use of it. We will definitely use the Geek Squad again.

Geek Squad delivers every time. I bought the TP link Deco and had issues; they recommended Eero and boy were they right. If you're not a Total/Total Tech member what are you waiting for? Free install and setup on most larger TV's, WIFI systems, sound systems and did I mention Govee outdoor lights? Entended warranties free with mebership!!! :o)

Ryan analyzed my system and recommended new placement of one of my routers. That improved my wifi signal with my existing equipment. Thank you, Ryan.

The service was excellent. They efficiently did what I couldn’t. They were pleasant, knowledgeable and all around great. I highly recommend this service. Don’t get frustrated. Make an appointment and let them do it right.

Our tech, Andy, did a GREAT job setting up our entertainment system after another contractor had removed everything when a built-in cabinet was removed for new flooring. Andy was methodical and very helpful in explaining some new WiFi technology we could integrate into our system. The service level was AMAZING!

I had a problem with my wi-fi connections and needed someone to help me understand what the problem was. Geek squad came out and looked it over and helped me identify my problem and fixed it, we discussed service providers and fiber optic . It was well worth it to have this friendly individual explain my problems and help fix me up. Thank you so much. Having the Geek squad come out and see my setup first hand and explain the system and setup worked and fix my problem was well worth the cost. While he was here I also asked about up grading my computer since windows will be changing soon and he explained the changes. I'll be purchasing a new computer from Best Buy and have the Geek squad come out and set it up. A year ago I purchased a TV and had the Geek Squad set it up. It is well worth the cost to have professionals do this. Thank you

The agents were very nice & knowledgeable with the mounting of our new TV. Have highly recommended to friends & family to spend the extra to get it done right.

Matt and Thomas were great through our whole media room installation. They were very knowledgeable and professional. Both answered all of my questions even the ones that appeared to be silly ones. I would indeed recommending others to use Best Buy when purchasing and installing electronic equipment. Thank you again for making our media/theater room dream a reality.

Two Geeks from the Geek Squad spent two hours going over my builder installed network. They traced cables and assessed the old network switch. I wanted them to help me modernize my network so that it would be up-to-date and useful for the next 5 to 10 years. I ordered a NETGEAR 8 port 6E PoE network switch and I then extended my WiFi with new Google Pods. The Geeks came back and set up the switch and positioned the pods for best WiFi signal strength on the main floor and basement. For the work they performed and my own education I think the service charge was well worth it! I recommend the Geeks to help you with your home network issues.