Customer Ratings & Reviews

Great experience with Geek Squad. Would highly recommend them to anyone with need of installation issues. They know their stuff.

on time polite and job accomplished. Tech was very knowledgeable and did a great job

Was very hesitant to have Geek squad come in and set up my Wi-Fi. Mainly because I believe I’m a very technical person, I could do it myself. But after trying and getting so frustrated with the Orbi system at first. I gave up. Heat squad came in it was in 45 minutes had everything up and running, and they also show me what I was doing wrong so I would know better next time. :-) Professional, love Brian and his team here in Jacksonville Florida. They are deathly worth every penny. Probably will use them again for other projects. Was very hesitant to have the squad come in and set up my Wi-Fi. Mainly because I believe I’m a very high typical person you could do it myself. But after trying and getting so frustrated with the Orby system at first. I gave up. Do you squad came in it was in 45 minutes had everything up and running, and they also show me what I was doing wrong so I would know better next time. :-) Professional, O’Brien and his team here in Jacksonville Florida. They are deathly worth every penny. Probably will use them again for other projects. :-)

The Geek Squad was very helpful in updating my internet services and linking all my internet equipment equipment.

I had little knowledge of the new erro system before the Geek Squad visit ... but they walked me through the installation and then the set up. they joked with me and put me at ease and made the entire process comfortable ...

Got the computer up and running on the new router, but did not address the printer. Had to call in to get help with that and eventually it all seems to have worked out.

The agent mounted and worked with me to ensure that all wires were invisible, and the units worked great. Tech explained how everything would work and what to do if we had a problem with equipment, over all very good experience.

Did a great job. Everything worked perfectly and he was really quick getting it done. Not the first time the Geek Squad has set up my system and it won’t be the last. Great job!

Technician was able to resolve my problem and made relevant suggestions for overall system performance.

The techs arrived on time and promptly set to work to install my new router. However after several hours it became apparent that there was a problem with the router’s website that would not allow it to work.

The technicians were extremely knowledgeable, professional and accommodating. The installation was completed quickly and collaboratively.

Job was completed in a very timely matter. We are very pleased with the service. Do not remember the technicians' name, but he was very professional and courteous.

Rennier, the technician from Geek Squad, did a terrific job getting my new WiFi up and running. He was cordial and very professional in how he conducted himself, and he clearly knew what he was doing and how to do it, i.e., he was knowledgeable and skillful. I would classify him as a role model for others who might be new to the Geek Squad team and who are going to be doing similar work.

The agents set up my router and Roku, walked e through its operation, and answered all my questions. They were very professional, polite, and clean. I am so glad I opted to let the Geek Squad set up my equipment, because they know what they are doing and they do it well.

Carlos was articulate, knowledgeable, courteous and efficient. I was extremely pleased with his work and he also responded immediately when I had a followup question.

The Geek Squad service was amazing! On time, personable and knowledgeable. Even after ee left and we had some trou le with our new decice, they drove back to our house and helped us get back online. Thank you so much! ~Tanja

Enjoying my new Mini Mac Upgrade! Very fast and so easy letting Geek Squad do the transfer!

My technician, Joe, was knowledgeable and professional. He got everything up and running in no time and explained any questions I had about the system.

Ryan analyzed my system and recommended new placement of one of my routers. That improved my wifi signal with my existing equipment. Thank you, Ryan.

I have done my homework on home WiFi products and was quite certain of which one I would choose. Everything I read seemed to indicate that setup is SO easy...I purchased my product and came home. Admittedly, I had just moved here and my cable co Internet connection was ALSO brand new and untested. So I set up my new modem and then started with the WiFi...it seemed to work perfectly and them each time seemed to crash. I tried a number of approaches, reboot the modem the router the whole shebang...no success. Out of frustration I contacted the Geek squad who agreed to come out the next day. They emailed me as a reminder and then again that he was on his way. The tech called my cell to say he was enroute. He got here, put shoe booties on to go upstairs and the dove right in. The problem was addressed immediately - the tech showed me the final piece I was missing and what I should expect the system to do and look like during normal operation. He was very courteous. The system is working like a champ! I love it.