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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 32 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers find value in the cooling capabilities of the 10,000 BTU Smart Wi-Fi Portable Air Conditioner, with many noting its effectiveness in cooling rooms quickly and efficiently. While some users mention the unit's noise level, others report it to be quiet. A small number of customers have noted challenges related to water drainage. Overall, the air conditioner receives positive feedback for its cooling performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 32 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Quietly efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well to keep bedroom cool without the expense of having to cool the rest of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Great AC unit but Remote/WiFi/Voice lacking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a standalone AC unit it works as advertised; however, the advanced Remote/WiFi/Voice features have a long way to go. For standalone AC it does the job. Cooling, Fan, Dehumidifier, and Auto modes. I've only tried Cooling/Fan/Auto but they work and it cools a room effectively. My frustrations are with Remote/WiFi/Voice features. Had difficulty with the Honeywell Air Comfort Alexa Skill just like many other reviewers; however, I was able to get it to connect and work. It's not great but some basic commands do function. I had some issues connecting at first as well. Below are a few learnings that may help others: NOTE: All of these are for Honeywell Portable AC HF0CESVWK6 and Alexa Echo Dot ~~ Honeywell AC Unit WiFi Connectivity & App Usage ~~ 1: As instructed, the app "Honeywell Air Comfort" is required. Registration is required to use the app (free). The Registration process will then guide you to a place to start WiFi setup and device connection. 2: I had more luck using the onboard buttons on the AC instead of using the remote. - 2a: Press and hold the WiFi button on the AC until it beeps. This means it's ready for WiFi connection and it worked for me once I followed the prompts in the app. Note the prompts do walk you through how to prep the AC unit (as mentioned before), configure WiFi, then temporarily swap to the AC unit's hotspot instead of your home WiFi. I could see this being a challenge for many people as it isn't very intuitive... but reading carefully does the trick. - 2b: The app tried to tell me to use the remote for this instead. Instructed to hold both the "Mode" (9 dots in a square) and "Swing" (Partial Pie Chart) buttons at once. This didn't work for me but in hindsight I think it's because the remote REQUIRES LINE OF SIGHT to the AC. The remote will give a false positive that it did something but the AC unit itself didn't recognize it. Easy to test this just by trying On/Off with the remote from different sight lines. 3: The temp control works in the app but a little finicky. Such as the +/- buttons only work one at a time and the unit must confirm the previous increase before it lets you do the next. Click +/- rapidly won't help. Do one at a time and wait for it to catch up. The app all has a radial visual and you can click around the 'dial' in the app to 'jump' to that temp. However the DIAL IN THE APP IS LARGER THAN THE ACTUAL RANGE OF THE AC UNIT. I noticed I could only use about ~12 - 3 o'clock on the radial to be in the 60 - 90 degree range. Below or above that just bugs out and typically does nothing helpful. 4. Basic WiFi functions over app like On, Off, Fan Speed, Mode, and others generally worked fine. Just the temp control was finicky. 5. For me the WiFi HoneyWell app functions worked on 2.4Ghz and 5Ghz frequencies. ~~ Honeywell Air Comfort Alexa Skill Enablement/Link ~~ 1. In Alex app the Auto Discover/Scan Device never worked for me.... but there is hope per below. 2. Ensure to enable "Honeywell Air Comfort" skill and not the "Honeywell Home", "Honeywell Total Connect Comfort", or other apps. 3. Linking the Skill required me to provide the same Honeywell username info I provided to the Honeywell app itself before. Note the linking UI for this Skill in the Alex UI has some odd looks. It prompts you for phone or email but it looks like phone only as it has the region extension by default. For me the PHONE DID NOT WORK to link. I HAD TO USE MY EMAIL to get it to link (same as the Honeywell app... which never asked for phone but did ask for email). 4. Even after linking I found it difficult to then find the device. Auto discover failed. For me I had to switch my phone WiFi from 5GHz to 2.4GHz before it finally worked. Reading the Honeywell AC unit Owners Manual also says only 2.4GHz is supported. 5. Even on 2.4Ghz it still didn't quite auto discover right away... however, after tapping in circles through the Alexa app I eventually found it. Once I was on 2.4Ghz and the Skill enabled... I just checked Devices and found it had auto discovered it on it's own some time prior. It is under the category of "Thermostats" then "Air Conditioner". So it wasn't finding it because it had already found it... guess I just wasn't paying attention. Alas, it was finally connected. ~~ Skill Voice Commands ~~ 1. Both the Honeywell App and Alexa had the device named as "Air Conditioner" by default. I was happy to find it also responds to "AC" by default. So "Air Conditioner" or "AC" work out of the box. Basic "Alexa, Turn ON the Air Condition" and "Alexa, Turn OFF the Air Conditioner" worked perfectly. 2. VOICE COMMAND ON/OFF: Basic "Alexa, Turn ON the Air Condition" and/or "Alexa, Turn OFF the AC" worked perfectly. 3. VOICE COMMAND TEMP CHANGE: After much frustrating I finally got this to work. In short... the Alexa app defaulted and display FAHRENHEIT but then secretly converts it to CELSIUS when sending to the AC Unit. I checked every setting possible (Alex, Honeywell Skill, Honeywell App, AC Unit itself) and NOWHERE can I see why this is happening. Honeywell AC Unit/App <-> Alexa Skill TEMP CONVERSION: 60 <-> 140 (Min) 69 <-> 156 75 <-> 167 90 <-> 194 (Max) So I was able to say "Alexa, change the Air Conditioner to 194 degrees"... which changed the AC to 90 F (Max). And "Alexa, change the Air Conditioner to 140 degrees"... which changed the AC to 60 F (Min). 4. I have found voice commands that work for other settings like Fan Speed, Mode, Swing, Sleep, etc. Just On/Off and Temp Control. Nor does the manual or onsite listing of the Honeywell product list the commands. AND the Alexa skill description itself has example commands that are clearly incorrect and/or copied from some unrelevant template. Conclusion: After much frustration the unit does connect to WiFi, link with Alexa, and retain basic On/Off + Temp Control voice commands. It's just quite buggy in it's implementation. I'm not in love with it but it does meet bare minimum needs. Hoping this app/skill logic and features get an overhaul soon... Good luck!

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your detailed review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our customer support team will be able to assist and troubleshoot any product related concerns for you. Please feel free to write to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling, Noise level
    Cons mentioned:
    Drainage

    Rated 5 out of 5 stars

    Amazing, just a pain to drain

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very quiet and can get very cold. It really saved us this past summer when the weather was terribly humid. My only issue is with the draining of the machine. If you don't have a hose attached, it's hard to drain it. If you do have a hose attached, it's too short and can't drain it to the outside. We've had to use a bucket that we replaced 3 times a day as it would get full consistently.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the product is fairly good, The AC blows ice cold, and quite powerful at that. I only use it in the bedroom and its able to get down to temp really quickly. However this thing could easily cool a small size house without having to run it all day. I would have given it five stars except for the fact that it doesn't really seal up the window that great without some extra supplies.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Your feedback about the installation of the window bracket is important to us, as we continue to develop and enhance our units. Please feel free to write to us at [email protected] for any assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    AC is a workhorse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG it was 108 degrees and this bad boy showed up and got to work. It was easy to hook up. and by that I mean a tube in the window, and a plug in the wall. Not as heavy as I was expecting. Summer is in full swing and this guy is working hard.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Momsroom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and compact. Easy to use size works well in my home

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Works well in 680 sq. ft apartment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well to cool a 680 square foot apartment. I keep the temp around 75 degrees F and keep the AC in my living room. When I drop the temp to 65 0r 60 degrees F then it keeps my bedroom very cool.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our customer support team would love to hear on how the unit continues to perform for you. Please write to us at [email protected] for any assistance. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Portable AC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never will be hot inside of your Living Room with this portable AC it cool down in about 1 hr i like it and for the price i paid for it is good for me

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Family fixer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought this years ago! Fits perfect in my office. Now there is no argument when I need my home office cooled. Family complained that I was freezing them lol

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Convenient with app

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very heavy but it works and I love that is has an cop that allows me to turn it on before I get home from work so my home is cool by the time I get home.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. These units tend to get heavy due to the compresors fitted inside in order to cool the space you need them to. Please feel free to write to our customer support team at [email protected] for any product related assistance. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi feature is great. Noise level is similar to a fan on high speed. The window bracket assembly has too many parts to it (foam, adhesive tape, etc). It also requires a screwdriver to secure the window bracket, so after all these pieces together, is a bit difficult to install/uninstall to move it around. I had this in the bedroom and it does cool the room. I also have the classic version of this Honeywell unit and that window bracket assembly is much simpler and easy to install/uninstall making it easy to move around.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us.The window bracket has a few parts for installation, in order to provide a secure and sealed feature. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please feel free to write to us at [email protected], or call us at 1-800-474-2147 between 8:30 and 5:30 PM EST (Monday through Friday), with the reference code number BBC0724. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling, Noise level

    Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great, had a hard time keeping a 200ish sq/ft room cool. Quiet though, guess if you had no other options it might work for some. Got a normal window unit and night and day difference.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry to hear this, John ! Our portable air conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, the dust filter could be dirty, or the air outlet could be blocked. Our customer support team would have been able to assist you on your concerns. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBB0623. We look forward to making this right for you. Thank You ! JMATEK

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad i bought this before the summer heat wave hit here in Seattle. I live in a 1 bedroom apt, not huge, but not small either. This kept my living room a little to cold during the peak of the heat on hot days. Was able to connect to the wifi and the easily. It's obvious a little louder than wall mounted, but I only used it during the day.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Like any other electrical device, this unit will create some sounds when operating due to the powerful compressoer inside to cool the space you need it to. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Does the job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job so I give it 5 stars. The only issue I have (that should not really take away any points because it's just me being picky) is the controller! I can't seem to press the buttons in the correct location to activate them. But like I said, it does the job of cooling the room I just have to turn it on manually. No biggie.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our customer support team will be able to assist you with any concerns. Please feel free to write to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 2 out of 5 stars

    Don’t Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First unit died after 10 months. Warranty replacement unit started leaking from the front seal after 2 years. First year of replacement unit it cooled great, but ever since, cooling has been significantly less. Never could connect either unit to WiFi to use the remote control app. It says 52 decibel noise rating, but on High there is no way it’s only 52 decibels.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Its ok not the greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this and it was a little banged up but still works nothing really noticeable. It is somewhat loud and cold a few feet away from it but it really doesn't cool all parts of a room. It took long to cool a small room.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry to hear this ! Our portable air conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, the dust filter could be dirty, or the air outlet could be blocked. Sometimes, these units get damaged in transit, and that might explain why it arrived in the said manner. Our customer support team will be able to look into all your cocnerns and troubleshoot for you. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBD0523. We look forward to making this right for you. Thank You ! JMATEK

  • Cons mentioned:
    Drainage

    Rated 4 out of 5 stars

    Standing air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but lots of water comes out. It’s complicated to use.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your feedback, Rose. We are sorry for any inconvenience caused to you. Our customer support team will be able to look into yur concerns in depth and suggest solutions for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBD0804. We look forward to making this right for you. Thank You ! JMATEK

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Worth the $500 if you get the deal

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one powerful machine! It cools down a living room and kitchen (approx. 550 sq. ft. in good time. Do Not run it when you're away, as these are not central air, but portable A/C Units.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    thumbs up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great helped to make sleep comfortable during the summer months

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    Honeywell 10,000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blasts cold air, but very loud. Also cycles on/off numerous times during the night instead of just maintaining a constant fan speed with air conditioning modulation.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review and feedback! We're happy to hear that the unit is able to cool the space you need it to. Like any other electrical device, this portable air conditioner will create some sounds when operating due to the powerful compressor working. You may need to check the set level of temperature, in order to ascertain why the unit was cycling on and off. Please feel free to call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0810. We look forward to making this right for you. Thank You !
      If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

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