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    • Brand Response

      JMATEK 

      August 7, 2017

      Please contact customer support at 1-800-474-2147 and a team can help you right away. There are various factors that affect the cooling efficiency of a Portable Air Conditioner such as the number of windows or heat-generating appliance in the room, the humidity and temperature of the city you are using it, the quality of insulation of the room and the height of the ceilings. In less favourable conditions, a higher BTU rating of Portable Air Conditioner is recommended to cool the same sized room. Please do contact our customer service team and we can help you see if you have the right model for your room or if there is a possible defect that may be solved under warranty. JMATEK