Main Content

Customer Ratings & Reviews

Honeywell - 550 Sq. Ft. Portable Air Conditioner - Blue/White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 493 reviews

84%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
plastic
  • Rating: 5 out of 5 stars

    Got what I paid for.

    Posted
    CRBieker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A/C works great as long as you are realistic about the space you are trying to cool. So many factors play into how well your home will cool down from one source. Wish Inwould have gotten the 14,000btu version for a bit more but the 12,000btu is no slouch. It would be better to have too much cooling power and bring down the fan speed than have too little and have it run non-stop. As commenters have said in previous posts, constructing the hose is not the easiest but more specifically the plastic "nozzle" that attaches to the window piece is the main culprit of frustration. If you use a small blunt object to help snap the two sides together it's not too bad. Just be aware the little plastic posts are easy to break off with improper force.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Did not drain correctly from the start

    Posted
    Chuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Out of the box the plastic housing for exhaust did not line up The first time I used the dehumidifier (my second week of ownership) it would not drain out the upper drain for continuous draining. When I called the company they acknowledged they were having problems with that drain and have asked me to submit all kinds of pictures to see what they will do. I tried to return to Best Buy but it had been 21 days so they told me I had to deal w the company as their return policy is 14 days :( I have been going back and forth with the company, hoping to have it resolved soon,

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Clean product, easy setup, works well enough.

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got this unit to cool an approximately 12'X9' room with a 10' ceiling and one large window (about 6'X8'). The unit was really easy to set up which is really just attaching a hose from the back of the unit into the bottom of the window. They get a simple two plastic pieces, one fits into the other and slides to fit the window width. I unfortunately had a window that was too big for just the one plastic piece, but too large for the second as the inner piece blocked the hole that the vent attaches into. I was forced not to use the 2nd tube and just used the box Styrofoam to plug the remaining space in the open window. Bit of a design flaw, you could cut the plastic to make it fit, but I wanted to avoid that in-case I returned it. The unit remote is nice, but doesn't auto sync when you change setting on the unit itself without using the remote. It seems to have a hard time keeping the temperature below 80 on hot days in the 90's+, though this room has high ceilings and a huge window so maybe 14k BTU would have been better. The unit seems to work a little better when the temperature is set lower than you actually want so. That seems pretty par for the course with air conditioners. It works though and its got a pretty low hum while running. I have it right next to the couch and it doesn't bother me while watching TV. Great unit, maybe get the bigger model if you have strange rooms like I have.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Portable air conditioner, works as described.

    Posted
    BBBB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It uses 900 watts of electricity when running, 8.1 amps. I have only used the air conditioner feature (not the dehumidifier function). This was the only unit the store had at the time, and it had apparently been purchased and returned by someone else because this had the "inspected by Best Buy" tape on the box, though it seems to work fine and appeared to be in brand new condition. NOTE: Depending on the width of your window, you might have to cut a piece of plastic from the end of the included window spacer kit so that it fits. The window spacer kit for the vent is supposed to fit window openings measuring from 26.6 inches up to 52 inches. I used it in a window with a 36-inch opening, and I had to cut a couple inches off of one of the two plastic spacers because one spacer overlapped and blocked a couple inches of the vent opening, preventing proper connection of the vent hose. I wondered if that's why the other person returned it because they didn't have a hacksaw like I did to cut through the plastic to make it fit a standard 36-inch window.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Thank you for your rating and being a Honeywell customer. Happy Holidays, JMATEK

  • Rating: 1 out of 5 stars

    Delivered in a broken box

    Posted
    bob1500
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Somehow this AC was a repackaged item. I did not order an open box. When I opened it you can tell it was repackaged. The plastic wasn't on properly, the Styrofoam was all broken and there were missing pieces like the remote and the window mount. The delivery kept getting delayed. This was impossible. Best buy was nice about it setup a pickup for this and sent out another one. They are sending me a gift card, but it wasn't much. Again the 2nd delivery kept getting delayed. This new one was damaged as well (broken power cord )when it finally came. and I'm waiting for them to pick it up. If I can get a working one I could then decide if I can recommend it or not

    No, I would not recommend this to a friend

    • Brand response

      JMATEK

      Hi Bob, We're very sorry to hear about your experience with the shipping and handling of our Honeywell Portable Air Conditioner. Unfortunately, these units can get damaged during transit, and we're sorry that both of your first units were delivered broken and unusable. We're happy that you're working with Best Buy to get another replacement unit. If you have any questions for us, please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com so we can assist. Thank you. JMATEK