Main Content

Customer Ratings & Reviews

Honeywell - 550 Sq. Ft. Portable Air Conditioner - Blue/White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 481 reviews

84%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 37 Reviews
  • Rating: 3 out of 5 stars

    Not impressed

    Posted
    Dansingqt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The air only blows strong out of the sides of vent leaving the center of room where we can physically still feel warmth. Since it oddly blows more from sides, one would think that air would circle toward center and have some type of circulation to keep entire room at even temperature. My room is not very big and I've had other Honeywell portable air conditioners with less BTU'S keep it cooler. When you entered room you could feel the difference from the outside heat. But they never last more than two years. This is my 4th Honeywell so I decided to buy for a larger room this time (even tho it's for the same room) Sadly, it's performance is not even close to the others with less BTU's. When you walk into room now you only can feel coolness if you walk by sides of unit. You can stand right in front of vent and barely feel the air. Walk a few steps away from center of unit and you can't feel anything and literally start sweating from the heat pockets you can still feel the most of the room. The opening lid has a section in the center that apparently redirects the air thru this passage and you have to practically close this lid to feel air come out evenly from entire vent but then that also limits the air flow even if unit is on high. Even with this redirection of air flow in center you can still only feel it from sides more. What a waste of this big vent opening...and I miss the swing feature my other units had. This Unit barely keeps the room at 82degrees and must run constantly on high with heat pockets thru out the room. My other units kept my room at 72degrees evenly in energy saver mode....and on low!!! Either I got a lemon or its just poorly designed with the lid"s redirection of air flow. I liked the others better when the air blew evenly from the entire vent opening. I have had to use my ceiling fan (wasting more energy) just so the air from the unit could circulate to keep center of room cool too..I have also had to rearrange my furniture to relocate where I normally kept unit in corner. Now I have to angle the unit and move it closer toward center of the room as far as vent pipe can allow without jeopardizing that flow...just so the ceiling fan can catch the air from sides of unit better. Now an eye sore in my room with a hose that is inconveniently located but finally dropped a few degrees but still has heat pockets in room without ceiling fan. So basically the Air is not reaching/covering the footage that it should cover. And since my room is smaller than the square footage this unit is supposed to be for, I'm not impressed at all. supposedly was the best between the only two models Best Buy sold in the stores in my city according to salesman!!!! I would've returned it if only I had the cash to buy one at home depot. But I guess it's better than not having a unit at all this summer. I just wish I didn't have to pay $600 for the biggest yet crappiest Honeywell unit I've ever owned. That's double than I've ever paid. Ha! that's also the price of having credit at Best buy and my only affordable choice in this case since my last Honeywell compressor died in middle of heatwave here in Nevada... oh yes...tried taking lid off but because of the vent facing up the air just blows up and does not travel opposed to vent facing forward with air blowing out toward rest of the room...others blew air out and down especially when unit Sat on corner table. If I put this unit on table air would just keep ceiling in that corner cooled....so bummed I wasn't prepared for my 3rd Honeywell to fail me and wishing Best Buy had other choices or I would've tried another brand rather than get a 4th Honeywell product. I even bought coverage this time too but they can't fix the design of the unit one salesman told me after I told all of this to him.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great as long as summer is mild

    Posted
    Jomima

    If your average summer day is no hotter than 87 degrees at its peak and you’re cooling the average apartment master bedroom, this is a great option for you. It can cool the room as low as 59 degrees. It typically cools the room from around 82 degrees down to 59 degrees in about 10-15 minutes. Recently we had a rare temperature spike to between 88-90 degrees and this unit simply choked on it. It couldn’t get below 66 degrees and on the hottest days it held at 72 degrees even though we specified 60 degrees as our preferred zone. My husband did biweekly cleaning and draining of the unit and even after being freshly cleaned a second time in the same week (just to be sure it wasn’t abnormal dust buildup) on a particularly hot day the temperature still wouldn’t budge from 72. It just doesn’t seem able to handle higher temperatures. So bear that in mind when considering a purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Did not drain correctly from the start

    Posted
    Chuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Out of the box the plastic housing for exhaust did not line up The first time I used the dehumidifier (my second week of ownership) it would not drain out the upper drain for continuous draining. When I called the company they acknowledged they were having problems with that drain and have asked me to submit all kinds of pictures to see what they will do. I tried to return to Best Buy but it had been 21 days so they told me I had to deal w the company as their return policy is 14 days :( I have been going back and forth with the company, hoping to have it resolved soon,

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Works, but not as well as it should

    Posted
    Jake
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So, once you get this thing set up, it's a decent piece of equipment. Unfortunately, it doesn't combat extreme temperatures outside of confined space. It also doesn't come with clear instructions. Before you buy this unit, research videos online on how to set one up and how they connect to your window. Also look for tips on handling potential condensation build-up in the unit. Overall, for a small room, it works fine. Unfortunately, it's supposed to be able to handle much larger areas and it just doesn't cut it. We returned it within a week.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Easy to setup but cools moderately & is noisy.

    Posted
    Lulu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this free standing unit it to cool my bedroom because the central air doesn't have enough oomph. I didn't want to have a window installed unit. It was easy to setup. However it's setup to handle windows that open up and down not sliding to the side so the attachment to vent out the hot air is too short. It's too noisy for me to sleep through when running with the compressor. It cools moderately well but not great.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for cooling just ok for drying

    Posted
    LivinEzee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Unit was easy to set up right out of the box.Started cooling mode first.Worked great in living room for the afternoon.Moved to bedroom at night,kept room very comfortable.Can't seem to get it to drain correctly in dry mode but probably won't need to dry that much.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi, Thanks for your review. We are glad to hear this unit is working great to keep you cool and comfortable. We'd like to hear more about your experience draining the unit on dry mode. Please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com so we can assist. Thank you. JMATEK

  • Rating: 3 out of 5 stars

    Expected more

    Posted
    Johnny5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Unfortunately I have windows that won't allow me to use a window ac so I went with this. Plain and simple it just doesn't work as well as window unit it keeps my 412 sq ft room pretty cool but for 500 dollars i want it freezing like a window ac

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    oh

    Posted
    MrVang4life
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    installation are a piece of cake but it does not blow super cold air like the ac unit hanging on the window. But it does save me money from blasting my central ac everyday and barely cool enough with a ceiling fan on to cool my living room the whole day. i like it but i think there are better one out there...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Would work for small room

    Posted
    MommyJanny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I put this in my living room and it wouldn't seem to cool the entire thing, I thought my living room was about 350 sq ft. Maybe I am wrong, I took this back and got one that covered 700 sq foot and it worked a lot better. If you are purchasing this AC I would only get it for a bedroom or something small.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Free standing room a/c

    Posted
    rgma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This a/c unit requires a window vent of a particular shape and size. We had to replace a glass pane with a plexiglass pane with the vent hole carved out of it. The vent tube is flexible plastic. The unit directly cools an area of about 144 square feet. Beyond that, the effect is minimal.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good basic AC, especially for bedroom

    Posted
    BobSanDiego
    • Verified PurchaserVerified Purchase

    Bought for bedroom. Seems to work very well. Cools quickly. Doesn't make as much noise as my last one (Haier) The exhaust hose is a bit bigger than most portables.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi Bob, Thank you for your review! We're happy to hear that you're satisfied with the overall performance of our Honeywell Portable Air Conditioner. We appreciate you sharing your thoughts on the bulkiness of the exhaust hose, and we'd be happy to note that for product improvement purposes. Thanks again for taking the time to share your experience with us. JMATEK

  • Rating: 3 out of 5 stars

    Does an okay job.

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am happy with this product. I've had it about a month but I've noticed its doesn't cool the recommended square footage that it says. I would say it cools about half of that unless you have it running for a long time.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Constantly running

    Posted
    CatB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Air conditioner doesn't seem to be very efficient -it is constantly running. It never seems to reach its set temperature, but when it does, the fan is still on.. haven't tried the dehumidifier feature yet

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Is and ok product

    Posted
    THEWAY2017
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I think is an ok product because i have small apace and a takes to long to cool down the room, and I think is overpriced, i keep it because i need it but i'm not buying any more units like this

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Mobile AC

    Posted
    Mick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works well considering the uninsulated room it is cooling. We have triple digits, and the ac keeps the garage between 80-82* when set at 75*.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi Mick, Thank you for your review. We are delighted that you are enjoying your Honeywell Portable Air Conditioner! If there are ever any questions about the unit, please contact our Customer Support team at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday. Thanks again! JMATEK

  • Rating: 3 out of 5 stars

    Did not cool down specified area

    Posted
    Shell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It did help a little bit but did not cool down specified area it said. Our 6,000 window ac did a better job. Maybe good for a basement or small area but not for my house.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It works really well.

    Posted
    Kraminator
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I think that this air conditioner will last me a lifetime of cool summer days and no more sleepless hot nights. I couldn't be happier with my purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Got it at best buy left it at best buy

    Posted
    Thedood
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Sales associate said the vent would fit my window so I purchased it and opened it right there in store. The vent did not fit my window size so I returned it right away

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Kept room cool

    Posted
    Evelin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I installed the portable honeywell ac in my living room and it's been keeping it cool but not cold i wont complain though.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi Evelin, Thanks for sharing your experience with us! The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of Portable A/Cs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at usinfo@jmatek.com so we can help provide a solution for your room conditions. Thank you. JMATEK

  • Rating: 3 out of 5 stars

    Only for small rooms

    Posted
    doug
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this to cool my bedroom, 10x12. During the heat of the day the room got up to 79 degrees. Better than nothing but not for long term use.

    No, I would not recommend this to a friend