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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 25 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers recognize the 525 CFM Portable Evaporative Cooler for its effective cooling capabilities, with many mentioning how it keeps their rooms noticeably cooler. However, the noise level is a common complaint, with customers describing it as very noisy. Some customers also wish the ice compartment was larger.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 25 reviews
  • Pros mentioned:
    Cooling

    Rated 1 out of 5 stars

    Swamp cooler bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order it in June 2023 the first ii Its now August and has quick working I wasted my money Can’t return it. Don’t buy this one when it worked did great when I really needed it it’s not working. Fan want blown. Not even 6 months old. I guess I purchased a lemon..We are having 100 plus temperatures order it for a place that had no air. I can’t believe I wasted money on this lemon. And it did last 3 months

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      HI Shimmer28,
      This does not sound right. If you purchased this unit new and within a year, your unit should be covered by a 1 year warranty. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at [email protected] so we can help provide a solution. JMATEK

  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level, Water tank

    Rated 4 out of 5 stars

    Keeping Cool

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good points are that it does cool a certain size room for cheaper than running the regular AC. Bad points are refilling the water and the noise but we use this in our garage so it is doable. Over all a good item.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Water tank

    Rated 4 out of 5 stars

    Unable To Add Water

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this cooler as a replacement for the one I bought 18 months ago that quit working when the water pump gave out. This one has an identical pump and so I will continue to get the 2yr additional protection plan. Unfortunately, I can’t open the door to add water because it’s too hard, this means my husband has to open it - very inconvenient since it only takes five hours to deplete the tank. Also very loud compared to my previous brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Honeywell 525 CFM Evap Cooler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Honeywell evaporative cooler did very well out of the box, and continues to work nicely. Adding ice to the reservoir on top of the unit works very well for additional cooling, but be advised the ice melts very fast and must be constantly monitored to be effective. Otherwise, it's a great portable air conditioner when the humidity is below 50%. I'm very pleased overall.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Water tank

    Rated 5 out of 5 stars

    definitely recommend!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend for anyone struggling with their room being extremely hot, the only downside is if you have carpet… it is hard to get water to and from the bottom. Other than that, a terrific product!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    perfect for a larger room

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can be little loud wouldn't recommend if you are looking to use as an overnight item but does work very well for any larger room

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. Like any other electrical device, evaporative air coolers do create some sounds when operating, due to the powerful air flowing out of the unit. The lower the speed setting, the lower the sound level. You will also hear the sound of water trickling through the evaporative cooling system that is liken to the sound of water gently running through a river. Please feel free to write to us at [email protected] for any assistance or information. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Great power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned a evaporative cooler before so did not know what to expect. I think this has great power and use however I could not get past the feeling of being moist while I used it while I slept.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Puts out a good amount of cool air and cooled off the living room and kitchen within 10 minutes in 90 degree heat. Ice melts fast so be sure you have plenty if you need a really cool room. It’s a bit loud but who cares if you are burning up.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Good alternative for wall unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really helped to cool down the house during the heat wave while our ac unit struggled. Cleaning the filter and part is a must tho. It starts to smell if you don’t.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    Works the way its supposed to but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it or helps keep my gf cool in the hot room we are currently in.. we use it in conjuction with 2 other fans but this is the only one with cooling capabilities. When in cooling mode it blows nice cool air but warning does make the air moist in a small room if in fit more then an hour

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loud. It might be good for 80 degree weather. Not very good for 100 degree weather. Not worth the cost honestly.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry to hear this. Our portable evaporative air coolers work best in areas with a dry climate, with humidity levels below 50-60%. These also require ample cross ventilation along with dry heat for optimal cooling. Like other electrical devices, Evaporative Air Coolers do create some sounds when operating, due to the powerful air flowing out of the unit. The lower the speed setting, the lower the sound level. You will also hear the sound of water trickling through the evaporative cooling system that is liken to the sound of water gently running through a river.
      Our customer support team will be able to look into all your concerns and troubleshoot for you. Please feel free to give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0830. We look forward to making this right for you. Thank You ! JMATEK

  • Rated 4 out of 5 stars

    Good for small rooms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t want to put a window type air conditioner because couldn’t leave the window open in my son”s bedroom. It gives good white noise and cool air. The side opening hatch is a bit tight to open and close. It’s bulky but can pivot fairly easily. Does the job!

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. Please feel free to write to us at [email protected]. Our customer support team will be able to assist and troubleshoot for you. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Cooling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool air is not super cold but it helps when its hot out for sure.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Holly! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. Portable evaporative air coolers make use of water evaporation for cooling , instead of compressors like in portable air conditioners. Therefore, the wind coming out of these coolers will feel like a gentle cool breeze, instead of cold air.
      Please feel free to write to us at [email protected] for more assistance. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Great for cooling mid sized room

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use, does a good job of cooling a mid sized kitchen and living room area. Easy to refill the tank.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Not happy with purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews and knew I was taking a chance. It does not work well with a even a minimum humidity. Very noisy. Unfortunately the return period had passed by the time I tested the unit. Now its just a loud fan......

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best air cooler

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All you need is water and ice. It cools down our living room where ever direction you pointed at. Is a little noisy, not to the point that it will get your attention.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Too much noise

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great if you don’t mind the noise and have to put in water ever 8hrs

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Blows air very well! Water capacity is ample.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only down fall is, it is VERY loud even on minimum speed.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. Evaporative Air Coolers do create some sounds when operating, due to the powerful air flowing out of the unit. The lower the speed setting, the lower the sound level. You will also hear the sound of water trickling through the evaporative cooling system that is liken to the sound of water gently running through a river. Please feel free to email us at [email protected] for any assistance or information. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Exactly what I needed for late summer in LA

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy enough to refill and move, I can cool down any room I need to be in with a quick roll over

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My a/c

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to have easy to use Refresh my whole room keep my life easy

    I would recommend this to a friend
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