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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 25 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers recognize the 525 CFM Portable Evaporative Cooler for its effective cooling capabilities, with many mentioning how it keeps their rooms noticeably cooler. However, the noise level is a common complaint, with customers describing it as very noisy. Some customers also wish the ice compartment was larger.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-25 of 25 reviews
  • Rated 1 out of 5 stars

    Lack of upfront information

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this in late May anticipating hot weather. It is the second week of July and hot weather is predicted, so I opened the box to set-up the unit. Upon reading the instruction and care materials I read, "The Air Cooler cools best in dry climates. If the ambient humidity level is high (60% or above), refrain from using the Air Cooler until ambient humidity is reduced. I live in Southern California which is desert, but somewhat close to the ocean. Right now the humidity is 73%, and heat is predicted this weekend, with this humidity, rendering this unit useless to me. I have exceeded the return date, so I am stuck with this thing. I do not remember reading anything about humidity levels for operation while reading the description on-line.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry to hear this ! Our portable evaporative air coolers work best in areas with a dry climate with humidity levels below 50-60%. These also require ample cross ventilation along with dry heat for optimal cooling. This unit will not be able to able to perform to the best of its capabilities in extreme humid weather.
      We have an entire range of portable air conditioners that would work well in your environment conditions. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0709. Our customer support team will be able to assist you with another unit to meet your requirements. Thank You ! JMATEK

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy! Cheaper than ac and cools good. I recommend it

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Life saver in hot spells!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit saved the day for out home! I found the deep reservoir to be a blessing as I don't have to fill it but once a day. I find it easiest to run a hose from the faucet to the side inlet. The ice compartment could be bigger but it does make a difference. The unit itself does what it says it will and keeps the room noticeably cooler in a double open floor plan room approximately 500 sq ft.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Promise Exceeds Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cooler requires refilling with water, however, it’s not easily done. The pumping system control is not clearly described and/or marked so the user can easily set it for optimal use. The most unfortunate flaw, however, is that it fails to cool as well as expected.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry for all the inconveniences caused to you because of this unit. Our portable evaporative air coolers work best in areas with a dry climate with humidity levels below 50-60%. These also require ample cross ventilation along with dry heat for optimal cooling. Our customer support team will be able to look into all your concerns with respect to refilling the unit as well as instructions in the manual to do so. Please do get in touch with us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBB0704. We look forward to making this right for you. Thank You ! JMATEK

  • Rated 5 out of 5 stars

    Provides cool comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice compartment keeps the water cold and helps lower the air temputure, very well built with lots of features

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

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