Customer Ratings & Reviews
- Model:
- HJ2CESWK8
- SKU:
- 6448260
Rating by feature
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 3.0 out of 5 stars
- Ease of Use
Rating 3.1 out of 5 stars
Customers are saying
Customers often highlight the efficient cooling performance of the 550 Sq. Ft. 12,000 BTU Portable Air Conditioner, praising its ability to cool their homes effectively. However, several drawbacks are also mentioned, including concerns about water drainage, excessive noise, leaking issues, durability problems, and occasional defects that cause the unit to malfunction.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Drainage
Worst portable AC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst portable AC I have ever purchased. Air blows ok cool, not cold and it has to be drained several times a day. Do not waste you money as there are a lot better units out there for the same or less money.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our Portable Air Conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Our units work on self evaporation and do not need to be drained unless operating in very humid conditions. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0716. We look forward to making this right for you. Thank You !
- Pros mentioned:Cooling
Performs as Advertises
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While we have only owned it for a couple of weeks, it has performed as advertised. It has saved us during the current heat wave and it definitely cools a a 600 sq. foot room well.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
Okay ac unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Air did not get cool. Was actually shaking a little.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our portable air conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBC0724. We look forward to making this right for you. Thank You !
- Pros mentioned:Cooling
portable air conditioner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was just what I needed for my sun room. It fits nicely in the corner of the room. It does a great job of cooling the area down for my Mom. Love it
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
Windowless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not windowless must have a window available for use
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear about any inconvenience caused to you. Portable Air Conditioners need to be installed on windows. These can also be exhausted out of doors. Our customer supoort team will be happy to talk you through alternate means of installation.
Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBC0626. We look forward to making this right for you. Thank You !
- Cons mentioned:Hose
Air conditioning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product at all. Not even close to fitting in the window. It leaks, and the hose is impossible to put on. I highly recommend DO NOT BUY
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. Our units work on self evaporation and do not need to be drained, unless working in very humid conditions. Sometimes, these units get damaged in transit, and that might explain why it leaked water. Our customer support team will be able to assist and troublshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0724. We look forward to making this right for you. Thank You !
Terrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it last year and it worked during the summer, but I brought it out today and it no longer works and will not blow cold air even after running it for hours. I drained the water and everything before storing it in a dry place following the instructions. I did everything in the manual to trouble shoot, but nothing worked. This was complete garbage, and i got to use it for only a single summer.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our portable air conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Our customer support team will be able to look into your concerns and troubleshoot for you. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0525. We look forward to make this right for you. Thank You !
- Pros mentioned:Cooling
Works Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This little unit pumps out a serious amount of water which means that it is doing its job well! It is definitely doing a great job of cooling the area it is supposed to cool.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
- Pros mentioned:Cooling
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing AC unit. When my AC went out, it cooled off the whole entire room and a little other parts of the house.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
- Cons mentioned:Drainage
Cannot recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. This unit started shutting down about a week after I purchased it. This problem got worse. The design is ackward for draining.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. There could be multiple reasons for the unit to shut down- the water tank could be full, or temperature setting could be too high. Our customer support team will be able to look into all your concerns on drainage and other issues. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0928. We look forward to making this right for you. Thank You !
- Pros mentioned:Cooling
Awesome buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent. Needed one for a bedroom and keeps the bedroom at 66’ degrees all night. Will need another one next year and definitely will have this one in mind
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
- Cons mentioned:Hose
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all with item. I have old toshiba one that works better. And the exhaust hose and housing needs work. Kept falling apart.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. Our customer support team will be able to assist and troubleshoot for you. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0710. We look forward to making this right for you. Thank You !
- Pros mentioned:Cooling
life saver in a heat wave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.our air conditioning went out on us during a heat wave and we bought this to help get us through until the repair and it worked perfect and kept place cool
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
- Pros mentioned:Cooling
Absolute junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk, waste of time and money. Blew cool air once… then hot air only!
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are very sorry for the inconvenience caused to you because of this portable air conditioner. Sometimes, these units get damaged in transit and that might explain why the unit did not work after blowing cool air once. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0103. We look forward to making this right for you. Thank You !
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online for a new apartment and delivery was extremely delayed. Return window 8/16 ended 3 days after receiving unit. Was difficult to connect and after an hour is slightly cooled a 8/15 room. When I went to check why it shut off- bottom had leaked all over new flooring and bubbled up the laminate flooring in the new place. Unless you want to rig the unit to not leak- we used a tote that drained into a bucket that gets emptied 4-6x a day or it floods the room.. don’t waste money on this
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. Our units work on self evaporation and do not need to be drained unless operating in very humid conditions. These units should not leaking. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0815. We look forward to making this right for you. Thank You !
AC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately it did not cool my area of tbe bosue good enough, struggled a bit but it was a good electronic. Emtying the water constantly was not fun at all
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our portable air conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. These units work on self evaporation and do not need to be drained unless operating in very humid conditions. Our customer support team will be able to look into your concerns and troubleshoot for you. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBB0911. We look forward to making this right for you. Thank You !
Waste of time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took this piece of crap right back to the store. No cold air comes out of it. I installed it to what the instructions specified and At first I thought that I had it on the wrong settings but after I was sure it was on the cool setting and at the highest level of fan the pice of crap didn’t even blow out not even a tiny bit of cold air. Do yourself a favor and don’t purchase this product.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear about your experience with this unit. Our portable air conditioners work best in well enclosed, insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency. We wish you had got in touch with us, for our customer support team to assist you. For any future purchases or product concerns, please feel free to call us 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com, and we will be happy to connect with you. Thank You !
- Pros mentioned:Cooling
worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great cools house down…my only issue is the drain plug is so close to bottom of unit little difficult to empty the accumulated water
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
- Pros mentioned:Ease of use
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very useful for big and small rooms I use it every day and was easy to install
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
- Cons mentioned:Drainage
Simplemente se daño
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.La peor compra de mi vida. Se apaga solo, el sistema de drenar el agua no funciona
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for your experience with this portable air conditioner. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number BBA0521. We look forward to make this right for you. Thank You !