Customer Ratings & Reviews
- Model:
- HJ2CESWK8
- SKU:
- 6448260
Rating by feature
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 3.0 out of 5 stars
- Ease of Use
Rating 3.1 out of 5 stars
Customers are saying
Customers often highlight the efficient cooling performance of the 550 Sq. Ft. 12,000 BTU Portable Air Conditioner, praising its ability to cool their homes effectively. However, several drawbacks are also mentioned, including concerns about water drainage, excessive noise, leaking issues, durability problems, and occasional defects that cause the unit to malfunction.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Ac
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent working like ac for home will buy another
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
- Pros mentioned:Cooling
Portable air conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable air conditioner. The air was great!
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
Dr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I like Honeywell's performance in other machines, this particular one failed. Fan would not work independent of the air conditioner. And the machine would not turn off. Best Buy honored their policy and took back the defective equipment. Five Stars for Best Buy service
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you. This is not what you should expect from our units. Honeywell Portable Air Conditoners are covered by a 1- year limited warranty, which means you could be eligible for a replacement/warranty exchange if the unit is found to be manufactured defective and was purchased new. We wish you had got in touch with us before returning the unit. Our customer support team will be able to assist you, for any future requirements. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0706. We look forward to hear from you. Thank You !
Defective AC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defective. Returned to the store for a refund.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. Sometimes, these get damaged during transit. Honeywell portable air conditioners are covered by a 1- year limited warranty, which means you could be eligible for a replacement/warranty exchange if the unit is found to be manufactured defective and was purchased new. Our customer support team will be able to assist you, for any future purchase requirements. Please feel free to write to us at [email protected] or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), with the reference code number BBB0717. We look forward to hear from you. Thank You !
air conditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is good but it collects to much condensation way to fast..
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units work on self evaporation and do not need to be drained unless operating in very humid conditions. Please feel free to write to us at [email protected] with the reference code number BBD0726. Our customer support team will be able to look into all your concerns to troubleshoot for you. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well QUIET,EFFICIENT. Cuts on and off to reach temperature. Suggestion build a box to put it on top to make it higher. Get a water fountain bottle that way you can have the condensation go straight to the bottle and dump it out when it needs to be.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
Cool and easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a portable because we are sick of the heavy lifting of the window kind. We have used this all summer and it works great. Easy hookup in the window. Summer is almost over and all we have to do is roll it into the closet. Great product.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is terrible... It does not cool even the one room that it is in. I do not know what I can do to return this. I am so frustrated about this item.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0705. We look forward to making this right for you. Thank You !
Break in just one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product that doesn't last. I've only had this unit for 1 year. The first summer it works fine. The second one it stopped blowing cold air. Very disappointed.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our portable air conditioners work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Our customer support team will be abel to look into your concerns and troubelshoot for you. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0625. We look forward to make this right for you. Thank You !
DO NOT BUY!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coil in the back of the ac kept getting frozen. The moment i would unplug it there would be a puddle of water… returned it and bought a different.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. This is not what you should expect from our units. We wish you had got in touch with us before returning the unit. Our customer support team would have been able to provide a solution to your situation. Please do call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0822. We look forward to hear from you for any future purchase decisions. Thank You !
Chillin Out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The portable AC unit is amazing! Thanks Best Buy for you outstanding customer service and dedication to customer satisfaction. Best Buy is the best store to buy your products!
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!
Bad AC unit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blower wheel completely broke apart in the inside. Ive contacted Honeywell. Still haven't heard anything else.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditoner .Our units are covered by a 1- year limited warranty, which means you could be eligible for a replacement if the unit is found to be manufactured defective and was purchased new. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA1004. We look forward to making this right for you. Thank You !
Honeywell
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible air conditioner, leaked all over the floor and didn't cool.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. Our portable air conditioners work on self evaporation. These units do not need to be drained out of water unless operating in very humid conditions. Hence, these should not be leaking. Our customer support team will be able to look into your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0205. We look forward to making this right for you. Thank You !
Portable AC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, has to be drained constantly. Short flimsy vent hose. Not as good as our previous unit.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are very sorry for the inconvenience caused to you because of this portable air conditioner. These units work on self evaporation and do not need to be drained unless operating in very humid conditions. The length of the vent hose is determined scientifically, keeping in mind the amount of hot air it can expel and we do not recommend lengthening it. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0102. We look forward to making this right for you. Thank You !
AC NEEDED ASAP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our AC went done this year So we needed something to get us through this summer, good buy
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
It didn't work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work. In fact, it leaked and an electrocution situation.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. Our units work on self evaporation and do not need to be drained, unless working in very humid conditions. Sometimes, these units get damaged in transit, and that might explain why it leaked water. Our customer support team will be able to assist and troublshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0703. We look forward to making this right for you. Thank You !
Read the reviews before you buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t check the reviews before I bought. Faulty unit. Leaked filling a full bucket in an hour.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. Our units work on self evaporation and do not need to be drained, unless working in very humid conditions. Sometimes, these units get damaged in transit, and that might explain why it leaked water. Our customer support team will be able to assist and troublshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0724. We look forward to making this right for you. Thank You !
Always freezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes all the time unless you let it constantly drain. The other brand we have does not .
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. Sometimes when the unit is operating in cooling mode in lower room temperatures (e.g. lower than
60°F), the internal cooling coils may become too cold and sometimes frost may develop on the
cooling coils. When this happens, the unit will automatically pause operation and defrost the cooling
coils to protect the unit. The air conditioner will restart automatically when the system has defrosted
and returns to standard operational temperatures.
We do not recommend using continuous drainage unless operating the unit in dehumidifying mode. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0904. We look forward to making this right for you. Thank You !
Bad product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 days usage, appliance starting spurting water out of the top vents, onto my wood floor.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for the inconvenience caused to you because of this portable air conditioner. Our units work on self evaporation and do not need to be drained, unless working in very humid conditions. Sometimes, these units get damaged in transit, and that might explain why it leaked water. Our customer support team will be able to assist and troublshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0718. We look forward to making this right for you. Thank You !
Return item can’t really give opinion
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t really say I return products it took to much space in the room and very bulky.
I would recommend this to a friendBrand response from JMATEK
Posted .Hello Emily ! Like other electrical devices, this unit will be heavy due to the powerful compressor, and will also occupy some space. However, Honeywell Portable AIr Conditioners are manufactured keeping the indoor aesthetics in mind.We would love to hear your thoughts on the performance of our units, should you make another purchae. Please do get in touch with us at [email protected] or call us 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), with the reference code number BBA1113. We look forward to hear from you. Thank You !
