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Customer Ratings & Reviews

Honeywell - 550 Sq. Ft. Portable Air Conditioner - White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 516 reviews

would recommend to a friend



Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
  • Rating: 3 out of 5 stars

    Did not drain correctly from the start

    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Out of the box the plastic housing for exhaust did not line up The first time I used the dehumidifier (my second week of ownership) it would not drain out the upper drain for continuous draining. When I called the company they acknowledged they were having problems with that drain and have asked me to submit all kinds of pictures to see what they will do. I tried to return to Best Buy but it had been 21 days so they told me I had to deal w the company as their return policy is 14 days :( I have been going back and forth with the company, hoping to have it resolved soon,

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet, compact and hassle free


    Great compact unit for an air conditioner with great features. Pros: The self evaporating system- Great when using a/c haven't had any problems. Quiet when cooling Size of unit doesn't take too much floor space Remote and buttons easy to use and set up. Cons Air condition not as cold but still efficient Dehumidifier- requires drain hose to be attached (drain hose is included @@@@@@@

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not happy

    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    DOES NOT COOL WELL for the area its advertised for. Cold air doesn't happen. Cool air at best. Not even close to what I had hoped for. Also, the pan for collecting water is tiny. We hook up the hose and it doesn't drain from the hose and still goes to the pan on the very bottom which is a pain in the rear to change when this is on high carpet. A smaller window shaker truly does a better job than this and I am upset with myself that I bought this. Perhaps this would be okay as a supplemental source of cooling, but not as a primary. Also, assembling the hose is a real pain and keeping it assembled while connecting to the window is just as much of a pain. Good price at least, bad idea if you want cold air.

    No, I would not recommend this to a friend

    • Brand response


      Hi, We're sorry to hear about your experience with our Honeywell Portable Air Conditioner. The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of Portable ACs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at so we can help provide a solution for your room conditions. Our Portable Acs are covered by a one year warranty so you might be eligible for an exchange/warranty replacement if the unit was purchased new. We look forward to making this right for you. JMATEK