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Customer Ratings & Reviews

Honeywell - 550 Sq. Ft. Portable Air Conditioner - White-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 505 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 135 Reviews
  • Rating: 4 out of 5 stars

    Not as easy as it looks

    Posted
    GadgetLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My wife and I were looking to replace a window unit we had that had broken down. I was thinking more along the lines of an 8,000 BTU window unit for around $250.00-$300.00. We then saw this model, and having lived in Europe for a while, I knew these types of units were widely used. While not overjoyed at the price (over $500.00 by the time we were done) I figured it was a good investment as we could leave it in the room and use the dehumidifier if needed. What should have been as easy set up was very taxing and time consuming, in part due to the incomprehensible instructions. Installing the hose into the unit was a chore, but at least secure. However, installing the window vent and metal sealer strip in the window was a 20 minute process that left both my son and myself in a dripping sweat. Will say, however, once installed (sort of, as the window strip keeps shifting) it cooled nicely, but wish there were a way of directionally directing the airflow other than moving the whole unit. It's a good looking unit, reminding me of Rosie the Robot on the Jetson's and it's footprint is ideal for a smallish sized room. While it cools well, it doesn't feel like 12,000 BTU's, but then again, I'm not quite sure what 12,000 BTU's is supposed to feel like. If you can get past the truly baffling directions, and needlessly difficult vent installation, I think you'll be happy with it. Oh, the remote that comes with it is virtually useless; info totally unreadable, and be very careful about how you use the dehumidifier. Very poorly designed and virtually useless if used with a "Shallow pan, not included" of course.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A bulky but relatively attractive cooling machine.

    Posted
    Nate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was very reluctant to purchase a portable A/C unit, but times are hot and my horizontal-slider windows prevent me from installing a traditional window unit (I'm a renter). It's big. It's heavy. Those were my first observations. After unboxing it, however, I found the industrial design to be fairly attractive. I'd say this thing looks about as good as any portable A/C can look. It's got a nice gloss white finish and gentle curve to the exterior, room-facing surface. The large hose running to the window is - of course - an eye sore, but it's a necessary compromise in the name of comfortable living. Let's be clear: this unit is cooling my 150 sq ft bedroom without a problem. I have not tested it in a larger space. Keep that in mind. I'm pleased to report, however, that this unit was able to drop the temp in our bedroom one night to 69 degrees when it was 98 degrees outside at midnight. After that, I knew it was a keeper. So, why four stars? I think, given the price, they could have made an effort to include a more visually pleasing hose (perhaps wrapping it in a cloth of some sort). Also, it's noisy. Just be aware. It gargles and clicks all night long. I don't have a problem sleeping through that noise, but some people might. And finally, given the price, I would have liked Wi-Fi functionality so that I could remotely turn on and off the A/C (e.g. on my way home from work). I'll be keeping it and look forward to the day when I own a house and install this unit in a garage or studio of some sort.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi Nate, Thank you for your thoughtful review! We're happy to hear that this Portable Air Conditioner is working great to keep your bedroom cool this summer. Your feedback about the design of the exhaust hose, noise level of the unit, and Wi-Fi compatibility are very important to us as we continue to develop our products. Thanks again! JMATEK

  • Rating: 4 out of 5 stars

    Clean product, easy setup, works well enough.

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got this unit to cool an approximately 12'X9' room with a 10' ceiling and one large window (about 6'X8'). The unit was really easy to set up which is really just attaching a hose from the back of the unit into the bottom of the window. They get a simple two plastic pieces, one fits into the other and slides to fit the window width. I unfortunately had a window that was too big for just the one plastic piece, but too large for the second as the inner piece blocked the hole that the vent attaches into. I was forced not to use the 2nd tube and just used the box Styrofoam to plug the remaining space in the open window. Bit of a design flaw, you could cut the plastic to make it fit, but I wanted to avoid that in-case I returned it. The unit remote is nice, but doesn't auto sync when you change setting on the unit itself without using the remote. It seems to have a hard time keeping the temperature below 80 on hot days in the 90's+, though this room has high ceilings and a huge window so maybe 14k BTU would have been better. The unit seems to work a little better when the temperature is set lower than you actually want so. That seems pretty par for the course with air conditioners. It works though and its got a pretty low hum while running. I have it right next to the couch and it doesn't bother me while watching TV. Great unit, maybe get the bigger model if you have strange rooms like I have.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Portable air conditioner, works as described.

    Posted
    BBBB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It uses 900 watts of electricity when running, 8.1 amps. I have only used the air conditioner feature (not the dehumidifier function). This was the only unit the store had at the time, and it had apparently been purchased and returned by someone else because this had the "inspected by Best Buy" tape on the box, though it seems to work fine and appeared to be in brand new condition. NOTE: Depending on the width of your window, you might have to cut a piece of plastic from the end of the included window spacer kit so that it fits. The window spacer kit for the vent is supposed to fit window openings measuring from 26.6 inches up to 52 inches. I used it in a window with a 36-inch opening, and I had to cut a couple inches off of one of the two plastic spacers because one spacer overlapped and blocked a couple inches of the vent opening, preventing proper connection of the vent hose. I wondered if that's why the other person returned it because they didn't have a hacksaw like I did to cut through the plastic to make it fit a standard 36-inch window.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Thank you for your rating and being a Honeywell customer. Happy Holidays, JMATEK

  • Rating: 4 out of 5 stars

    Good Portable unit for bedroom

    Posted
    Katie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got the Honeywell 3 in 1 portable to supplement the AC in my older home's master BR. Only used the AC feature so far which works very well. I was not immediately aware the hose that connects to the back of the unit would require as much real estate. It requires about 1.5 feet from the window and to angle it properly the AC unit + hose is approx 2 feet into the room. The box and internet pic doesn't show you the hose. The window to hose connection plate is not well designed compared to the quality and cost of the unit. It did not make an air-tight seal when I close the window so I needed to supplement with my own foam tape seal. Perhaps my older home windows might be the reason. It cools my 14x12 bedroom quickly and is spec'd to handle a much larger space. I run it off and on during the night using the timer setting. Wish the remote would light up to make it easier to see the buttons and remote in the middle of the night.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Kept Us Kool

    Posted
    CoolMaineCoonCats
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The heat and humidity of July were awful. Our old house too hot. So, I went to Best Buy to get a portable AC. This was the unit they had in stock. It was big enough to handle the room, so, I bought it. I got it out of the car and unpacked- you need two people for this- I did it myself. ( That’s how I know it takes two!) The exhaust hose in the window and the plug in the wall, I turned the unit on. We’ve been comfortable and cool since. I’d give a five star rating if the air conditioner had one higher fan speed and oscillating louvers to really spread the cooled air. We’re all cool cats now!

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi, Thank you so much for your thoughtful review! We are happy to hear this unit is just what you needed to cool down your home during the July heat and humidity. Your feedback on having a higher fan speed as well as oscillating louvers is important to us as we work to develop and enhance our products. Thanks again! JMATEK

  • Rating: 4 out of 5 stars

    Good for spot cooling.

    Posted
    Willis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This unit works pretty good for what it is. Note that if you're deciding between this and a window unit, this unit shines because it doesn't stick out of your window. It does radiate some heat through the exhaust tube which is detrimental to its cooling ability. I have a 500sq ft area to cool which is right on the edge of what this unit is recommended for. If I could go back, I would have purchased the 12,000btu window unit for around the same price. I have an LG window unit upstairs that never works very hard to cool the space. This unit will run constantly if I keep it below 78.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good in cooling off my little apartment

    Posted
    santhayer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like the features of this appliance. When I was setting it up, I felt like some of the information was tedious. Maybe put information for morons at the end of the directions. I am lucky that the window panel fit in my window. I think the company did a good job in determining all types of windows, even old, small windows that are in my Garden apartment. The only reason I didn't give this appliance 5 stars was because it was a little louder than I expected.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi, We appreciate you sharing your thoughts with us concerning the set up information and noise level of this unit. We have passed this along to our product team as we are always working to enhance our products and experience for our customers. Otherwise, we're happy to hear that you're enjoying your new Portable Air Conditioner! JMATEK

  • Rating: 4 out of 5 stars

    Works great! Cooled off room fast.

    Posted
    JC47
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This unit cooled down my huge bedroom (over 900 Sq ft) to comfy 70 degrees in under an hour. Easy to set up. Very quiet. The peice that goes in the window is a bad design. The adjustable sliding peice blocks the hose outlet hole unless you have a huge window. My window is 34 inches wide & I have to cut 3 inches off the sliding peice to remedy this issue. This unit weighs about 80 pounds...a bit heavy for a portable unit. Thankfully the wheels work smoothly. Overall impressive product.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi, Thank you for your review! We're glad to hear you're enjoying this unit. We appreciate your feedback about the design of the window venting kit, and we'll keep this in mind as we continue to develop our products. Thanks again. JMATEK

  • Rating: 4 out of 5 stars

    Good portable

    Posted
    Stash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good design and runs quiet. It cools the room but takes a bit of time - probably because we don’t have a false ceiling. I have only a four star since the maerketing material said that the window panel fits both horizontal and vertical sliding windows, but the panel is too short for vertical window. Now I have to get a panel for a sliding door and use it for the window. And the panel is about $65, not cheap.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi, Thank you for taking the time to share your thoughts with us on our Honeywell Portable Air Conditioner. We are glad to hear that you're satisfied with the overall performance of this unit. We're sorry to hear that the provided window venting panels do not fit your window, and we appreciate you including that in your review. We'd be happy to note that for product improvement purposes. If you have any other questions or feedback that you'd like to share, we'd love to hear it and invite you to reach out directly at usinfo@jmatek.com. Thanks again for your time and detail! JMATEK

  • Rating: 4 out of 5 stars

    Very nice

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very nice unit. I have been using it in a very humid spell in Rochester, NY and have had no problems with the water it removes from the air. That was a complaint that I saw with many other units. It's a little loud but they all are. Window units put the compressor outside of the room so for an indoor unit I think it's fine. We also have it in a room too small for it so in a larger room it might be different. It is nicely designed and attractive and all things considered I would recommend it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great unit for our apt!

    Posted
    NickyC91011
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We purchased this unit for our second floor apartment and it works great! I wish the hose were longer so we could put it in a different window but overall we are really happy with the cool air it produces. We have 14ft vaulted ceilings and a ceiling fan which help to circulate the air, but it keeps our living room, dining room and kitchen right about 75 when it's 95+outside. Definitely a great unit!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for cooling small areas

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The unit performs well cooling a small bedroom or dining area but struggles with rooms larger than 12' x 12'. Air output is easily directed with slides in fan cover. Temperature control is adequate for the devices intended use. The water collection system is easily drained and cleared with the onboard drain. Heat output of the unit is not excessive, but better insulation of the hose could improve performamnce

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good A/C for a bedroom

    Posted
    flyboy
    • Verified PurchaserVerified Purchase

    The unit does a good job of cooling the room but it took about an hour to make a noticeable difference. Sound level is not more than a fan on a high setting. hose connections are not very good as they won't stay attached to the unit or the hose very well. I may need to duct tape the connections, bad design. Other than that it works well and I would recommend the unit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet, compact and hassle free

    Posted
    Dcard

    Great compact unit for an air conditioner with great features. Pros: The self evaporating system- Great when using a/c haven't had any problems. Quiet when cooling Size of unit doesn't take too much floor space Remote and buttons easy to use and set up. Cons Air condition not as cold but still efficient Dehumidifier- requires drain hose to be attached (drain hose is included)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does its best

    Posted
    antflorendo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    i needed to cool a finished attic and the windows in the attic were small. It was either I install 3 5000btu window ac units or spend the money on this monster. I expected that even this 12000btu unit wouldn't be able to fight summer heat, but at least it makes the room somewhat comfortable mid-day. When I come home from work at 6pm, i turn it on and by 8pm, the attic is very comfortable for me to relax and play video games.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Gets the job done

    Posted
    MsJaOb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I literally died last year from the scorching heat and decided to jump on a portable quick. The unit is in my apartment livingroom and it cools off the area quick, but takes several hours to reach my bedroom. I'm saving up to buy one for my bedroom this way it will feel like I have central air lol. I actually convinced a customer to buy one instead of a fan. One of many GOOD purchases from Best Buy. Highly recommended it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but not quite what we had hoped

    Posted
    smoothy92
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We were hopeful by getting a more powerful air conditioning unit. We only desired to cool our bedroom and our daughters bedroom with it. If it is running for half of the afternoon it will actually cool her room off enough also. But if we turn it on an hour before her bedtime it doesn't work at all and her room is hot all night. I am impressed with how quiet it is though.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Worked well for what we needed.

    Posted
    Cookie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We purchased this in a emergency situation when our Motorhome air conditioner broke on a trip and the weather was extremely hot. It quickly cools off the space and maintains the temp you set. It vents out a window. The spacer for the window was the wrong size for our application so we used thick foam poster board to create a place to vent.

    I would recommend this to a friend

    • Brand response

      JMATEK

      Hi there, Thanks for sharing your experience with us. We're happy to hear you're enjoying your new unit and we're happy to hear it's helping to keep your motorhome cool and comfortable! JMATEK

  • Rating: 4 out of 5 stars

    Quiet...cold air

    Posted
    LISAD1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Runs quiet blows cold air. Cools master bedroom effectively . Probably would cool faster if highest fan speed was faster. Not light by any means but not too heavy for weak female like myself to handle. Snapping together the exhaust hose ends was a bit difficult. Easy to shift around.

    I would recommend this to a friend